The Webster Reviews
Reviews (11)
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Bought a shirt online
I ordered this really awesome shirt online, but when it came, it was totally the wrong one! I tried contacting the seller, but they refused to replace it or give me a refund. That's just not okay.
YSL wallet purchase
I recently bought a YSL wallet from this store and let me tell you, it was a total letdown. When I got the bag, there was no authenticity card to be found, and it was sloppily wrapped in basic paper with just a logo sticker slapped on. Not a single hardware protector sticker in sight, and the metal handle wasn't even covered. To top it off, the logo on the front looked faded and worn. All of this made me start questioning if the bag was even real. Honestly, it was a pretty terrible experience that left me feeling like I wasted my money on a phony product.
Misleading Sale Item
Webster's advertising sales, but when you click the link, they send you to a customer service team that's no help and seems shady. Don't waste your time or money there - try shopping at Josephstore or Italist instead.
Cool shirt
Man, this store was totally uncool. I was trying to find a cool shirt, but no one bothered to help me out. It felt like they didn't even want me to buy anything. Not cool at all, dude.
Incorrect shoe size purchase
I bought a shoe from this store about six months back, but got the wrong size. It's still brand new in the packaging. When I tried to get help from customer service, they were super rude. The representative basically said I couldn't return it because too much time had passed. This kind of service is really not up to the standard for a luxury store. I'd recommend avoiding shopping here.
Lost package, no refund
My package got lost and it's been a mess trying to get it sorted out. I've reached out to customer service a bunch of times but still haven't gotten a replacement or refund. Every time I talk to them, they just say they're still looking into it. It's been three weeks since I bought it and I'm super bummed about how it's been handled. Just a heads up to anyone thinking of ordering from this retailer - my experience has been pretty disappointing.
Fendi jeans
I bought some jeans from that store and man, was I disappointed. The first pair I got was way too small, so I returned them in perfect condition. I also bought a bigger size to make sure they fit. But then they rejected the return for the first pair because apparently, they were missing some tags and loops. When I got the jeans back, all the tags were gone. I can't believe a fancy store like that would make such a mistake.
Handbag order
I bought this super adorable handbag from a store I saw on Instagram because I just had to have it! I splurged on 2-day shipping so I could get it right away, but then I got an email saying they made a mistake and it wasn't in stock. Total bummer! It took me forever to find the perfect store to buy it from, and now I have to go back to square one. Not cool at all.
Luxury shoes purchase
I recently bought a fancy pair of shoes that were supposed to be top-notch quality, but they turned out to be a big letdown. They started falling apart after just a week of having them. I tried reaching out to their customer service team right away, but it's been six weeks and I haven't heard a peep from them. I've tried calling and leaving messages, but no luck getting through. This whole situation has me doubting the authenticity of their products.
Multiple jacket orders
I had a really bad time shopping at this store. I bought two sizes of the same jacket, but my order got canceled because they couldn't verify my payment, even though I had charges pending in my bank account. I tried to buy one size with a different card, and it went through at first, but then a week later they said it was out of stock and canceled that too. It was such a waste of time and a total joke. The customer service was a disaster, and it felt like they didn't care about my business at all. If they can't figure things out, they should just close up shop.
My new hoodie
I picked up this awesome hoodie at this store, but when I tried to return it, nobody was around to take it back. FedEx ended up sending it back to me and now I can't seem to reach anyone at the store. Definitely recommend avoiding this place!
Review with most votes
Incorrect shoe size purchase
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