Urban Revivo Reviews

: 23
61% Would buy here again

Most relevant positive review

  2024-03-22
Tweed jacket and shorts
The stuff I got from this store is seriously top-notch. I just happened to find it and ended up b...Read on
Jennifer

Most relevant negative review

  2024-05-17
Late Delivery and No Refund
I was really looking forward to getting my order from this store, but it never came! I waited for...Read on
Jerad Kling

Review with most votes

  2023-12-07
Failed refund process
I asked for a refund from this store back on April 7th, and they said it would take 7-15 days to ...Read on
Julianne

Reviews (23)

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    Denim dress, sweater, leather boots, khaki skirt

    I've bought stuff from this place a few times and I gotta say, every time has been great. That denim dress with the gold buttons? So beautiful. And the black v-neck sweater with the same gold buttons? Another win. And let me tell you about those black leather knee-high boots and that khaki skirt that caught my eye (thanks to Jeneé Naylor for the suggestion!). The boots are not only comfy but also really cute. Unfortunately, the skirt didn't fit right, so I had to deal with the hassle of requesting a return. It took longer than I expected to get a response to my return, almost a week, which was a little annoying since my past returns went smoother. But even with that small issue, the quality of everything I've bought here has been amazing. I have no doubts about coming back here for more shopping in the future.


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    Chic and High-Quality Fashion

    The greatest part about this place is how amazing the designs are and how high-quality the clothing is. When you see the items in person, they look just as stylish and well-crafted as they do online. You get that luxury, upscale vibe without spending a ton of money. These pieces are built to last a long time. The shipping time was pretty good, about 10 days, and returns were super easy. If you're into high fashion but don't want to pay designer prices, this is the spot to check out.


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    Quality clothing with great pricing

    I really love shopping at this store because the clothes are such good quality and the prices are reasonable. Unlike some other online stores where you can find cheap stuff but it's not great, the clothes I've gotten here have been better than I expected in terms of both how they feel and how they fit. I especially like how well-made everything is, especially the knits. The prices are another big plus for me, I feel like I'm getting a really good deal for what I'm paying.


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    Knitted cardigan, hoop earrings, midi dress

    The stuff I bought was really high quality, way better than I thought it would be. The earrings are super classy and don't bother my ears at all. The dress looks like it costs a fortune and fits like a glove after a quick tweak. The cardigan is so comfy, but it was a bit too big at first. But the customer service was amazing, they swapped out the big cardigan for one that fits perfectly with no problems at all. I'm totally happy with everything I bought and the service I got.


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    Late Delivery and No Refund

    I was really looking forward to getting my order from this store, but it never came! I waited for almost a month, and when I finally contacted them, they told me my package was messed up. They said they'd give me a refund in 7-15 business days, but I never got it. I've been trying to reach out to them, but they haven't been responding to my emails. It's so annoying!


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    Purchased multiple unique items

    I've been shopping with you guys for about 4 months now and I've picked up a few things from your store. I've been pretty happy with everything I've gotten. But, I do have a suggestion for you. Your delivery options could use some work. It would be awesome if you could start delivering to Hong Kong. Right now, using a warehouse service is pretty annoying when I want to buy stuff from you. Thanks!


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    Excellent quality and service

    I really wish I could give this amazing brand more than just 5 stars. The quality of their clothes is seriously top-notch and the service is just fantastic. I'm crossing my fingers that they'll come to Indonesia soon because I'd love to do all my shopping there. Big shoutout to Bowie Tan for being so sweet and helpful in the live chat. They really go above and beyond to make sure their customers are happy. You guys are the best! 💕


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    Gorgeous quality clothing

    I am loving this place for all my clothing needs now! The clothes are top-notch, the quality of the material is beyond stunning, and everything is so well-made. And let's not forget about the prices, they are really good too! I've already spread the word to all my sisters, they've gotta check this place out. I am seriously looking forward to coming back and shopping here again. Thank you for offering such fabulous pieces!


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    Professional customer service, quick issue resolution, high-quality clothing

    I just had the best shopping experience at this store recently. The customer service team there was so professional and great at communicating. I had a small issue with my order, but they fixed it really quickly, and I was super impressed. Plus, the dresses I bought are amazing quality. The materials they used are top of the line, and the craftsmanship is flawless. I'm so happy with my purchase!


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    Tweed jacket and shorts

    The stuff I got from this store is seriously top-notch. I just happened to find it and ended up buying 4 tweed jackets and shorts. They came in fast, and I was really impressed by how nice and well-crafted they are. I'm super happy with my buy, and I can tell these pieces are gonna be in my closet for a long time. I totally suggest this store to anyone in need of great clothes.


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    Two items, one I wanted to return

    I bought two things, but then I changed my mind and decided I only wanted one of them. So, I reached out to customer service to return the item I didn't want. It took about a week to get the shipping label from them. I sent the unwanted item back, but it's been a whole month now and I still haven't received my refund. I even sent a follow-up email, but no one has responded. I also tried calling, but it just went to voicemail every time.


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    Sizing advice and quick size exchange

    I had a really great time at the store the other day. I needed some help with sizes and the person working there was super helpful and answered all my questions. I messed up and got the wrong size, but they swapped it out for me really fast without any issues. They were so quick and professional - really impressed me with their service.


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    Skirt purchase

    I bought a skirt from this company not too long ago, but it's been almost a month and I still haven't gotten it. I've tried emailing them a bunch of times, but their customer service hasn't gotten back to me at all. It's really disappointing and frustrating that they haven't communicated with me or delivered my order.


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    Black jeans and graphic tee

    I'm loving this store now! I picked up some black jeans and a really cool graphic tee, and they're both awesome. The clothes are really good quality and the customer service is great. Just wanted to give you a heads up that shipping can take a while, so make sure to plan ahead and know your size before ordering.


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    Order never arrived

    I ordered something back in March and it's already May, but I still haven't received my stuff. I've tried contacting them three times, but they never got back to me. They've already taken my money and I'm really upset about it. I used to really enjoy their products, but this situation is just really disappointing.


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    Recent clothing purchase

    I'll tell ya, I messed up by ordering straight from this brand online and it was a total disaster. Even though I heard some bad things, I still wanted to give them a shot. Boy, was that a mistake! The whole ordering process was awful, and their return policy is a joke. I sent back my stuff weeks ago and still haven't gotten my money back. They make it a real pain to return things, always trying to talk you into keeping them instead. It's so annoying and just not right. I can't believe influencers would even recommend such a lousy company. Definitely steer clear of them at all costs!


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    Return process delay

    I had to return something to this company and it was just a pain. I filled out the return request form online and they said they'd email me instructions within a day. But almost 10 days went by and I still hadn't heard anything. I even sent a follow-up email and got no reply. It was so annoying dealing with their lack of communication and slow return process.


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    New apparel order

    I recently bought some new clothes but had a really bad experience. I ordered them in April, and now it's June and I still haven't gotten them. When I contacted customer service, they told me they forgot about my order. And to make it even worse, they're giving me most of my money back in a way I didn't agree to. They promised me my order would ship in two days, but it's been three weeks and nothing has happened. I'm really upset with how they're handling this - no communication and no progress.


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    Failed refund process

    I asked for a refund from this store back on April 7th, and they said it would take 7-15 days to get my money back. I waited for a total of 26 days with no updates or refund, so I had to send several emails to check on it. It wasn't until I kept bugging them that I finally got my refund on May 8th. The whole experience was really annoying and let me down. If a store says they'll give you a refund within a certain time frame, they should stick to it and let you know what's going on.


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