Veaul - Overall Rating based on 20 reviews
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Prom dress order not received
I ordered a prom dress back in early April, but it still hasn't shown up and my prom is on May 8th. I've reached out twice via email but haven't heard anything back from their customer service. To make things worse, I never got a confirmation email with the details of my order. I wouldn't recommend this company to anyone after this experience.
2 Pairs of heels purchased
I bought 2 pairs of heels recently, and I've been really disappointed with the company. The shoes came all squished up in one box, and the satin ones got messed up. I tried emailing them right away about it, but they still haven't gotten back to me. It's been more than 2 weeks now, and it's just not cool that they're not responding. On top of that, I can't even log back into my account. I've tried resetting my password a bunch of times, but the verification system is messed up. The pictures to prove I'm not a robot aren't working right, so I can't get into my account. It's been super frustrating and inconvenient trying to fix this from different places, and nothing's worked.
Make-to-order dress for granddaughter's prom
The dress I ordered for my granddaughter's prom was just perfect! It came earlier than I thought and fit her perfectly. The quality of the dress was amazing, and she looked absolutely stunning in it. I will definitely order from this company again in the future.
Oversized dress that looked like a Halloween costume
I was really disappointed with the dress I bought from that online store. I checked the size chart and looked at the pictures carefully, but when it arrived, it was way bigger than I thought and looked more like a cheap Halloween costume instead of the elegant dress I wanted. When I tried to get a refund on the website, I had trouble with the process and couldn't even submit my request. And on top of that, the customer service team was no help and took forever to respond to my concerns. This whole situation just left me feeling frustrated and unhappy with my purchase, which ended up being a waste of both my time and money.
Dress too big
I've been trying to get in touch with customer service several times but haven't heard back yet. I submitted three tickets and even called the phone number they gave, but it wasn't working. It's really frustrating because I want to support and recommend this company to others.
Prom dress purchase
I'm really disappointed with the dress I ordered. It's poorly made, all frayed, and way shorter than I expected. I've been trying to reach out to customer support for weeks, but haven't gotten any response. Even the packaging was subpar, so the dress arrived all creased and squashed. It's really not okay that they're selling low-quality stuff like this, it's not good for the environment.
Prom dress purchase
I just bought a prom dress from this company and wow, I was blown away by how awesome it is! Even though they're based in Belgium, my order came super quick and they kept me in the loop the whole time. The dress is seriously gorgeous, way better than I expected. I'm so happy with my whole experience shopping with them.
Prom dress purchase
I had such a terrible time with this prom dress I bought recently. The size didn't fit right even though I checked the measurements on the website. And when I tried to send it back, the customer service was awful. They made me wait forever to approve the return, didn't respond to my messages, and told me to send it all the way to China, which would cost way more than the dress itself. I totally wasted my time and money on this and now I'm stuck with a dress I can't even wear. It's so frustrating.
Formal dress
I bought this formal dress online not too long ago, and let me tell you, I was really let down by how it turned out. The dress I got looked nothing like what was shown on the website - it honestly seemed like someone put it together in a rush with low-quality material and badly sewn sequins. The stitching was all over the place, and it was basically a disaster.
Purchased two dresses for special occasions
Overall, I was pretty disappointed with my experience on the website. The prices were reasonable and my stuff arrived quickly, but the dresses I got weren't up to par. The first one was missing some key stuff, so I had to get it fixed up. Then the second one was totally the wrong color, which was a major bummer. The worst part was when I tried to get help from customer service. I reached out a bunch of times, but never heard back or got my issues sorted out. It was super frustrating and really let me down to be totally ignored like that.
Dress purchase for my daughter
I bought a dress for my daughter not long ago, and it was a total bummer. The website said I could return it, but man, was it tough to do. I tried a bunch of different ways and reached out to the company a bunch of times, but I never heard back. I definitely wouldn't suggest shopping there.
Poor customer support
I'm really frustrated with the terrible customer support from this company. I emailed them several times and didn't hear back at all. It's so annoying to be ignored when you're just trying to get help or info about a product.
My order of a dress for a special event
I'm really frustrated right now! I ordered a dress for this important event, but it still hasn't arrived. I was really looking forward to taking pictures with my friends in that dress, but now I have to do it without it. I've been trying to reach out to the company, but they're not answering. I can't believe they're treating me like this, it's just not right!
Ocean blue floor length dress
The ordering process went really smoothly and I got updates regularly throughout the whole thing. The dress came pretty quickly, within a week, and was nicely packed with some top-notch materials. The only bummer was that the waist needed a bit of fixing. But all in all, it's a beautiful and well-made dress.
Wedding dress purchase
I was thrilled when I got my hands on the wedding dress I ordered because it looked even better in real life than in the pictures online. The quality was top-notch, and it even came with accessories that matched the dress perfectly. I was honestly so pleased with my buy. The prices were fair, which definitely helped me make my decision to shop here. All in all, I had an amazing shopping experience and would definitely suggest this store to anyone looking for a special occasion outfit.
Navy blue dress for Submarine ball
I got this navy blue dress for a Submarine ball and I gotta say, I was a bit unsure about getting clothes online, especially something like a dress. But boy, am I glad I took the chance! The dress showed up right on time and let me tell ya, it's stunning and fits me like a dream. I'm 5'2 and 113lb, and the size 2 I got fits me just right. I was worried it might be too long, but with some heels, it was perfect! If you're on the hunt for a fancy dress, I definitely recommend checking out this place!
Misleading return policy
I had a pretty bad experience with an online company's return policy recently. Their website made it seem like returns would be a piece of cake, and they'd even send a return label for anything that didn't meet my expectations. But when I tried to return something, I didn't hear back from them for weeks. I had to finally open a dispute through PayPal to try and get it sorted out. The company came back saying I could only get a refund if I sent the item back on my own dime, which would have been super expensive. Their sneakiness and lack of honesty just really got under my skin and left me feeling super frustrated and let down.
Custom-made dress disappointment
I just got my custom dress in the mail, and I gotta tell ya, I'm pretty bummed about how it turned out. I gave 'em all my measurements, but the dress I got is way too short and too tight. The pic online showed a long, flowy dress, but what I got looks nothing like that. It's kinda frustrating to spend money on something that doesn't match what was advertised.
Wedding dress purchase
I just bought my wedding dress online and I gotta say, I am beyond happy with how everything turned out. It got to me in just 9 days after I ordered it, way faster than I was expecting. The quality is top-notch and you can tell a lot of care went into making it. I couldn't be happier with my choice and I would definitely tell anyone looking for a gorgeous dress to check out this website.
Efficient
As a client of Veaul, I have had a wonderful experience with the company. The online shopping process was seamless and their website was easy to navigate. The product descriptions were detailed and accurate, making it easy for me to find exactly what I was looking for.
The customer service was top-notch as well. I had a few questions about sizing and the representative I spoke with was friendly, knowledgeable, and quick to respond.
The shipping was fast and my order arrived in perfect condition. I was impressed by the quality of the product and it exceeded my expectations. I have already recommended Veaul to friends and family and I will definitely be a returning customer.
Review with most votes
Efficient
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