Zales Reviews
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Lifetime warranty for ring sizing
I had a recent experience at the store where I bought a lifetime warranty for ring sizing. At first, I had some trouble with one of the workers who couldn't find my contract even though I gave them the receipt. It was frustrating because I thought the customer service wasn't great. But when I went back to the store and talked to another worker, Aniyah, I was really impressed with how helpful she was. Aniyah went above and beyond to find my contract and made sure my rings got sent out for sizing. Her dedication and commitment to fixing the problem completely changed my opinion of the store and its customer service. I was almost ready to stop shopping there, but Aniyah's professionalism and efficiency made me change my mind. I really appreciate all that she did and I'm thankful for the great experience she gave me.
Excellent products
One bracelet gifted to me from my girlfriend sometimes back It's was just fantastic First bracelets I got in my whole life Even I didn't understand this is for men or women just liked
Later she said this particular design found at Zales store
After marriage I planned for good ring of different style for her Visited same store All rings were attractive I had to choose as per my pocket too
So decided to talk to seller first Thanks wonderful suggestion I received from them An Emerald Cut birthstone with personalized date of her birth Very simple and sweet Courier boy delivered on third of booking just two days before her birthday She was aware about my present financial position but she was so happy I got return "gift",on next meeting.Ring repair experience
I recently got my ring fixed at the store. They told me it would take two weeks, but it ended up taking almost two months. The ring guard was all messed up, and the whole thing was a total nightmare. But this guy, James, who worked there was amazing. He kept me updated and did his best to calm me down, even when the news was bad. He made sure to let me know he was doing everything he could to fix the problem, and he did. His communication and how much he cared about the customer really showed throughout the entire process. I've been in customer service for almost thirty years, and let me tell you, James is truly exceptional at what he does. It was a relief to have someone like him handling everything. In the end, the result was worth the long wait.
Birthstone ring
I had such a great time at the jewelry store today. When I went to return something, Rosie, the salesperson, was super helpful and made everything easy peasy. She not only processed my return and refund quickly, but also showed me some gorgeous birthstone rings that I fell in love with. I ended up buying one and I'm so happy with it. The staff at this store really knows how to treat their customers right and make shopping fun. Rosie's knowledge and friendliness really sealed the deal for me. I totally recommend this store if you want awesome products and fantastic customer service. Shoutout to Rosie and the rest of the staff - keep up the good work!
Wedding ring purchase
I just got a wedding ring from this store, and even though the ring was great, I had a rough time with their customer service. My husband and I are always on top of our payments, but we got hit with a $41 late fee out of nowhere. When we asked about it, they weren't very helpful and weren't clear about how they handle payments. They did waive the first late fee, but then we found out about another one coming our way.
10 CT diamond bracelet
I just bought this expensive 10 carat diamond bracelet from the store, but the clasp broke after only a week of wearing it. Luckily, I had insurance so I got it fixed. But then, the clasp broke again and this time the bracelet fell off and got lost. When I reached out to the store for help, they basically just said tough luck.
Jewelry repair service
I've been to this store for jewelry repairs a few times. The first times were just okay, but today was totally different. The new manager, Victoria, was such a great change from the last one. She was super nice, knew her stuff, and honestly seemed to care about giving top-notch customer service. I was really blown away by how professional and kind she was.
Necklace purchase
I just bought a necklace from this store and let me tell you, it was a great experience. The lady, Ms. Joyce, who helped me out knew her stuff and was super patient while I looked around. She gave top-notch customer service and made sure I was happy with what I ended up picking. I definitely suggest asking for her when you're shopping here.
Marilyn Monroe bracelet
I got a Marilyn Monroe bracelet, but it didn't come with the special box or certificate like it was supposed to online. I called customer service and they told me it doesn't include those things, even though I saw it on Poshmark with the box and certificate. That's not cool, you know?
Diamond earrings purchase
I recently tried to buy these really pretty diamond earrings that were on sale for 30% off. At first, it looked like they were in stock so I was all excited and reached out to customer service through live chat and email. They were really nice and seemed helpful, so I went ahead and ordered the earrings to be sent to a friend in the US. But my excitement didn't last long because 3 days later, I got a message saying my order was canceled because they claimed they didn't have any in stock. But weirdly, the earrings were still showing as available on their website. I contacted customer service for an explanation, but they couldn't really give me a straight answer and just told me to call their phone support. Feeling frustrated but not ready to give up, I tried to order just one item this time, using the same payment info, only to have it canceled again, this time because of payment issues.
Wedding ring with loose stones and a chipped diamond.
I went to Zale's in Temple, Texas to get my wedding ring fixed. It had some loose stones and a chipped diamond, but lucky for me, they were covered by the protection plan. The lady there offered to clean my jewelry and that's when she noticed the issues. I was hoping they could just fix the loose stones and leave the chipped diamond alone, but they said no and insisted I had to buy a new diamond. Even though I had a protection plan, they wouldn't do any repairs unless I bought a new diamond and kept the chipped one. The customer service was really rude and not helpful at all. It's not the first time I've had problems with Zales when it comes to repairs. I've had issues before with lost items, unhelpful staff, and poor communication every time I've tried to get jewelry repaired or engraved.
Jewelry
My experience ordering from this jewelry store was so frustrating and disappointing. The website kept telling me I could get free shipping, but then they charged my card out of nowhere. When I reached out to customer service, they weren't helpful at all and acted like they didn't care, which just made things worse. It stressed me out and messed up my finances. I'm never buying from them again, that's for sure.
Engagement ring and band
I recently bought an engagement ring and band from the store, but I was bummed out when a side diamond fell out after only one year. When I reached out to the customer service team, they told me I should have taken it to a local jeweler for inspection, even though no one had mentioned that before. Dealing with the whole process of sending it back, paying for the diamond replacement, and waiting a month to get it back was a big hassle. I was hoping they would just replace the ring, but they said they couldn't do that until they checked it out and charged me for it. It's frustrating that a ring that's only a year old would have issues like this. I've always been a loyal customer, but this experience has left me disappointed and unsure about making future purchases from the store.
Engagement ring order
I just got engaged and bought a ring, but ran into a snag when the company changed the delivery date on me 24 hours later. Even though the ring was out of stock and I had to wait 3 weeks, they wouldn't let me cancel. The customer service was terrible - they said I missed the 60-minute window to cancel. It was really frustrating to deal with such rigidity and lack of empathy on a purchase as important as an engagement ring.
Diamond engagement ring purchase
I had a terrible experience trying to buy a diamond engagement ring. I did a ton of planning and research to find the perfect ring, and finally thought I found one online that was exactly what I wanted. I went through the whole ordering process, paid in full, and then got a notification saying my order was canceled because they were out of stock. It was really frustrating, especially after spending over $2700. I don't understand why they had the ring listed if they didn't have it, and why they took my payment if they couldn't fulfill the order. Now I have to wait up to eight business days to get my refund. This whole situation has left me feeling really let down, and I definitely won't be shopping there again.
Pearls repair
The repair service at this store was just awful. Not only were the staff super rude, but they totally messed up my beautiful pearls. The whole repair job was done so sloppily and it's obvious they only care about making money, not making customers happy. Those pearls meant a lot to me, and now they're just ruined after that terrible experience at this store.
Ring purchase
I had a really bad time at that jewelry store. I was promised a deal on a ring when I bought it, but I never got it. And then, after I paid, they hit me with a late fee bill that they wouldn't take off. It was just so aggravating and totally unfair of them.
Review with most votes
Excellent products
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