UPack Reviews
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Reviews (21)
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Ruined mattress, wet, mildew smell
We packed up all our stuff and when it got here, our mattress was totally soaked with this big yellow stain on it. The box it came in looked like it had been through a war or something, all beat up with holes and ripped vents. And it stunk so bad, like mold and mildew. Such a waste of cash, dude. I've used a different company before, and even though they cost more, my things showed up in way better condition.
Cross-country moving container
I recently used a cross-country moving container service, and I was really happy with the whole experience. It was easy to schedule, the container was in great shape, and the delivery from Virginia to Maine was faster than I expected. They picked it up on a Tuesday and got it to me right on time. I had a terrible experience with another company before, so I was relieved that this service was so smooth and simple. Not only was the service excellent, but their prices were also lower than the competition. I'm definitely going to tell my friends and family about this service, and I might even use them again for my next move later this year.
Military PCS Review
Oh my gosh, I had such a horrible experience with this company! I was expecting them to be alright, but they turned out to be the absolute worst. They brought my stuff too early and then had the nerve to call me out for not having it packed yet. The loading ramp was a disaster and the barriers were all over the place. When my things finally made it to California, it was a nightmare. They just dropped everything on the curb so I couldn't even use the ramp. And to top it off, my stuff was all broken like the driver had zero care. I'm beyond upset!
Move assistance
I'm someone who can handle moving boxes and furniture on my own, and I gotta say, the service I got for my move was top-notch. The pod showed up right on schedule, and the folks working there were super nice and helpful. I never had to wait around when calling the company - always got to chat with a real person right away. Plus, the price they gave me was way better than what other companies were offering. I'd definitely suggest their services to anyone who needs a hand with moving.
Late pickup, false claims, overcharged for sitting around
My experience with this moving service was so aggravating. The movers showed up 8 hours late for the pickup, messing up my whole day. And to top it off, they only gave me a $100 credit for being so late, which didn't even come close to making up for all the time they wasted at my place.
Cross-country move, ID issue
I was a customer at this company and my experience with the drivers during my cross-country move was really disappointing. I live in a gated community that needs all drivers to show their state-issued ID when they come in. I told the company about this rule and they said it wouldn't be a problem. But when the driver got there, he straight up refused to show his ID and got all aggressive with the private security people when they asked him to. Because of that, I had to reschedule my move and pay an extra $1,000 for a whole week at a hotel.
Moving company experience
They broke my things and didn't even bother to care. I suggest investing your money with a different company. The moving company they use, ABF, is just not up to par.
Recent move from Ontario to Kentucky
I recently moved from Ontario to Kentucky and it went really smoothly. The team was always on time, dependable, and quick to respond to my questions. The pricing was reasonable and the whole process was stress-free. A little advice for others - take initiative to protect your furniture during the move, it'll make things easier in the long run. All in all, I had a fantastic experience with this company.
Packing supplies and moving services
The process of ordering packing supplies and arranging for moving services was simple and quick. It would have been nice to get a phone call reminding me about needing extra items like a medium-length-shank padlock for the door, along with the packing blankets and tie-down straps. Even though this info might have been in the emails from the company, a little heads up on the phone would have been great, especially during the chaos of moving. But, I really liked the tutorial on the website for packing art and mirrors - it was super helpful and informative.
Moving service
Working with this company was so easy! From getting a quote to the actual delivery, everything went great. The customer service was amazing, much better than other moving companies I've used before. The price I paid to move from Salt Lake City to Plano was really good, only $1400. When I compared prices with other moving companies, they were much cheaper. The relocube they provided was big enough to fit all my stuff from my 2 bedroom apartment. Overall, it was a really good experience and I would definitely use them again if I had to. ?
Purchase - ReloCube moving containers
I recently used two of those portable moving containers for a long-distance move from Texas to Virginia. Let me tell you, everything went smoothly. The whole process was easy and trouble-free, just like I was hoping for. The service provided was exactly what I expected - efficient, reliable, and no hassle. From booking the ReloCubes to them being delivered to my new place, I was really impressed by the professionalism and attention to detail.
Customer service was a big part of why my move was stress-free. They were attentive, responsive, and always willing to go above and beyond to make sure everything was in order. I really liked the clear communication and friendly attitude throughout the whole process. It definitely made a difference in how I felt about this moving service overall.My move experience
My move was a disaster! They promised to cover any damage, but when my things were damaged, they refused to help. The driver ruined my stuff and then disappeared, leaving me to handle my broken belongings. I am furious!
Large move and delivery services
I just had a big move and used a moving company, but it was a total disaster. All of my appliances got smashed and my furniture was completely ruined. It was a terrible experience and I regret choosing that company. I wouldn't recommend them to anyone because they clearly don't care about their customers' stuff.
Cross-country move with trailer
I recently used a trailer for a cross-country move, and let me tell you, it was a game-changer. The drop-offs and pick-ups were right on time, the equipment was spotless, and the staff was super professional and friendly. What impressed me the most was that they didn't push me to buy insurance - we were able to confirm coverage through our own insurer. We ended up using the whole trailer, and the cost was not only exactly as they said it would be but it ended up being $1200 less than what another company wanted for a smaller truck. Not having to stress about fuel, hotels, and the toll on ourselves made everything go so smoothly. I definitely would use this service again without a second thought in the future.
Move from Canada to Florida
I recently had a great experience with this moving company! They were so helpful and always reachable whenever I had a question. They dropped off the trailer for us to load in Canada and got it to Florida way earlier than expected. Turns out we needed less space than we thought and they even lowered our quote by $250. I would definitely recommend them!
Moving services
I just wanted to share that I used the service for the second time recently and I was super impressed! The staff, from customer service to the drivers, were so professional and friendly. We had a little hiccup with loading our stuff that made things take longer, but they didn't charge us any extra fees, which was a weight off my shoulders. On top of that, we got a sweet discount for being a senior or veteran, which was a really nice gesture. It was such a relief to be treated like a real person and not just another account number. Overall, it was a really great experience.
Strapping Tool Kit
I just bought a Strapping Tool Kit from this company and I was really let down by what I got. The picture on the website made it look like a top-notch product with nice finishing, but what I actually got was totally different and low-quality. Even after contacting customer service for a month, they kept saying that the product was what I asked for. This whole thing has made me not trust this company anymore.
Cross-country move services
The customer service and experience with this company was really bad. My stuff got messed up and broken during the move, and the person I talked to at customer service didn't seem to care at all. They didn't take my concerns seriously and didn't try to fix things. I suggest finding a different company for your move, this one is not worth it.
Moving with Upack
Moving was a complete disaster! I had to call a bunch of different numbers just to figure out what the heck to do. The delivery, pick-up, and unpacking of the trailer were a total nightmare. And on top of all that, a bunch of stuff was broken when we finally started unpacking. Then Upack sent us to this awful moving company. It was a disaster and I had to scramble to hire another company at the last minute. Never doing that again!
Insurance claim denial
My stuff that I made sure was safe got sent over to me all broken. So I went ahead and put in a claim with the insurance I got, but they said no way, their person who checks things out said the driver and the truck didn't get into any accidents, so it's my fault that my stuff is all messed up. The stuff that those crazy drivers messed up was worth $1400, but Upack doesn't even care. They don't care about us customers. I've used them three times in the past four years and dropped almost $10K, so I'm really let down.
Review with most votes
UPack: Just Okay
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