Virgin Media Reviews

: 17
12% Would buy here again

Spotlight: What are our customers saying?
Write a review

E
Esperanza Robel
I gotta say, I had an awesome experience with your customer service team when I called to report some issues with my broadband service. The guy I talked to on Monday was super patient and understan...Read on
B
Barney Schneider
As a client of Virgin Media, I have been using their services for over a year now and I have to say, I am thoroughly impressed. Their high-speed internet has been a game-changer for me, as I can no...Read on
J
jaylen
The customer service with this company is just awful. Every time I call in with a problem, they put me on hold forever and then pass me around to different advisors without actually fixing anything...Read on
V
V. Parker
Ugh, the internet service was seriously the worst, I mean, I just can't even deal with it! The customer service folks were incredibly rude, and honestly, I could barely even understand what th...Read on
B
Bailee
I got internet a few months back, and let me tell you, the price went up like crazy! It's almost double what I started with. How is that fair? They're saying I'm stuck in this contra...Read on

All reviews (17)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Broadband service repair

    I gotta say, I had an awesome experience with your customer service team when I called to report some issues with my broadband service. The guy I talked to on Monday was super patient and understanding as I went through all the problems I was having. Then, the next day, a really good engineer showed up at my place and fixed everything up real quick. The manager I spoke with on the phone also offered some really great help and support. I gotta say, I was seriously impressed with the top-notch customer service I got the whole way through. Thanks a bunch for all your help, it was really appreciated.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    A Satisfied Customer's Experience with Virgin Media

    As a client of Virgin Media, I have been using their services for over a year now and I have to say, I am thoroughly impressed. Their high-speed internet has been a game-changer for me, as I can now stream my favorite shows and movies without any buffering. The customer service team is always available and quick to resolve any issues I have faced. They offer a range of packages to choose from, and I opted for the one that best suited my needs. The online platform is user-friendly, and I can easily manage my account and make payments without any hassle.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Internet and cable TV package

    The customer service with this company is just awful. Every time I call in with a problem, they put me on hold forever and then pass me around to different advisors without actually fixing anything. It's so annoying and feels like a total waste of time. The service I've received has been really bad, and they never seem to actually solve my problems. It's pretty disappointing, to be honest.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Internet Service

    Ugh, the internet service was seriously the worst, I mean, I just can't even deal with it! The customer service folks were incredibly rude, and honestly, I could barely even understand what they were saying. They had the nerve to ask me, "Are you finished?" when I was trying to tell them about how the internet keeps cutting out constantly. It was beyond aggravating! The internet would drop out like every minute, so I couldn't even enjoy playing my favorite games or watching my shows without interruptions. Ugh, it was so darn frustrating!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Purchased internet service

    I got internet a few months back, and let me tell you, the price went up like crazy! It's almost double what I started with. How is that fair? They're saying I'm stuck in this contract and can't do a thing about it. Seriously not cool, man. They need to be more upfront about all their charges. Don't even bother with them, for real. Their prices are ridiculous, and the folks in customer service are just plain mean. Like, who wants to deal with that kind of nonsense?


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Terrible customer service

    Customer service at this company is a total nightmare. When you try to call, it's a mess - their system is all messed up and it's hard to even talk to a real person. Texting them is a lost cause, the service never works. Their website is a disaster, and the live chat is useless because it's all automated bots that can't actually help. Seems like they do everything to avoid talking to customers, so you give up and end up paying more than you planned.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Cancelled service

    Today, I finally parted ways with the company I've been a part of for 5 years. Let me tell you, it was a messy breakup. First off, they were constantly changing their prices on me - it felt like a squirrel sprinting up a tree. Every time I brought up renewing my contract, it was like they were playing a game of Price Tag Switcharoo - one price one minute, a different one the next. When I called them out on it, instead of owning up, they tried to sweet talk me into sticking around. But when I pointed out all the different prices they had given me and expressed my dissatisfaction, their smooth-talking agent quickly turned into a rude dude. Seriously, who does that? On top of that, their service quality has plummeted faster than my little brother diving for his favorite toy. They used to prioritize their customers, but now it seems like they're just after my money. Not cool, guys. Not cool at all.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Broadband contract renewal

    I just renewed my broadband contract, and wouldn't you know it - the price went up just three weeks later. So, I called up customer service to see what was up, but they were no help at all. They didn't seem to care about keeping a loyal customer who had just renewed. I was really let down by the lack of care from them, so I won't be renewing with them again. I definitely wouldn't suggest this company to anyone who wants dependable service and fair treatment.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Internet installation nightmare

    Oh my goodness, I am so frustrated with this company! They are seriously the absolute worst! I put in an order for internet on March 1st and here we are on April 2nd and I still don't have internet. Can you believe that? It's like they have no clue what they're doing. Every time I call, it's just one excuse after another. Seriously, get your act together, folks! I swear, they couldn't even plan a party in a candy store. I highly recommend staying far away from them!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Faulty set-top box

    The company's set-top box they gave me is all messed up. It keeps freezing, cutting out, and showing warnings about starting fires. And on top of that, the remote control isn't working right either. They said they could help over the phone, but it was hard to understand them because of the language barrier. It's frustrating, especially since I paid so much for this service.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    TV and internet package

    I had the worst experience with this company! It was such a pain trying to cancel my contract once it ended. Endless phone calls, being transferred between departments, only to be asked the same questions repeatedly. And their chat support was a joke - always getting disconnected with no solution in sight. After being a loyal customer for 10 years, I can definitely say I won't be using their services again, if I can ever manage to cancel, that is. The way they treat their customers is just terrible. Even when I followed their guidelines and contacted customer service, it was just one frustration after another.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Internet service

    Hey there, just wanted to share my recent experience as a customer with this internet service. I gotta say, I'm pretty bummed out by the recent price hike without any noticeable improvements in the service itself. It's just not cool, you know? I'm really hoping more fiber options will become available soon so I can make the switch to a different provider. The customer service has been seriously lacking, and the way this company does business is giving me serious doubts. Feels kinda scammy, to be honest. Can't wait for my contract to end so I can find a more reliable provider, you feel me?


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    New internet service

    You know, I signed up for this new internet service and it's been a complete disaster. They keep messing up my bill and won't switch me to a month-to-month plan like I requested. The customer service is just awful, nobody ever picks up the phone and all they do is send me to dead-end numbers and websites. I even tried reaching out to the CEO via email but got zero response. It's like they couldn't care less about us customers. Can someone from customer service in the UK please give me a call and help me sort out this chaos before I decide to cancel this service once and for all?


Others also viewed