puzzleyou - Overall Rating based on 26 reviews
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Custom puzzle purchase
I had such a great experience with the puzzle I bought! The website was easy to use and I loved that they showed previews of both the box and puzzle pieces. It really helped me decide which one to get. Plus, the shipping was super fast and the quality of the puzzle pieces was even better than I expected. They were nice and thick, printed beautifully, and had cool shapes that made the puzzle even more fun and challenging to put together. I was really impressed by how much attention to detail and care went into making the product.
Late Puzzle Return
I had a really frustrating experience with my recent order from this company. I was super excited to get my puzzle, but ended up getting an email saying my order was sent back to the sender the day after it was supposed to arrive. I was bummed because I never even got to check out the product. Even though my payment went through fine, they didn't give me any reasons for sending it back. It was super disappointing and left me feeling let down. I get that shipping is tough these days, but they could have handled it way better. Their lack of communication and failure to sort things out before sending the order really shows they need to work on their customer service.
Custom puzzle with cropped image
I ordered this puzzle with a picture of my adorable dog, but when I received it, the photo wasn't cropped right. It included stuff like the date and time which made it less cool.
Photo editing service
This company is a total mess to work with. I sent in a photo for editing and they returned it to me with a person cut off. When I contacted customer service, they wouldn't take any blame and didn't offer any solutions. They didn't even bother to show me a proof before sending the final product. It's like take it or leave it - if you're not happy, too bad. I wasted $300 because of their mistakes. Do yourself a favor and avoid this company.
Toy puzzle purchase
I ordered a toy puzzle from this online store and let me tell you, it was a huge letdown. The quality was really bad, and to top it off, they surprised me with high shipping fees since they're based in another country. I suggest sticking to local stores and avoiding these guys. The initial price seemed alright, but then they added on an extra third of the price in fees. It felt like a total rip-off! I definitely could've found something of better quality for less money elsewhere.
Custom puzzle
I recently bought a custom puzzle and it was a total letdown. Ordering was a pain and the image was hard to check because it was so small. When the puzzle showed up, I was so bummed because a bunch of heads were chopped off in the pictures. I reached out to customer service, but they took forever to get back to me and their answers were pretty rude, making it seem like the problem was my fault. They did offer to redo the puzzle at a lower price, but the whole thing was just not great. I wouldn't suggest this company to anyone because my time with them was not good at all.
Picture puzzle for wife, X-large size
I got my wife this huge picture puzzle for Christmas, and she was so thrilled with it. It had 12 different photos of our kids and grandkids all put together, and the picture quality was even better than I expected. I made sure to use high-quality photos and did some editing before making the puzzle, which worked out really well. The cardboard and cutting of the puzzle pieces were also really well done. The bigger size of the puzzle made it easier for us to see all the little details in each photo since they didn't have to be shrunk down. The website was super easy to use and ordering was a piece of cake.
Customer service experience
I had a pretty rough time with customer service recently. The reps just weren't helpful and didn't want to help me out with my questions. They were totally lacking in empathy and professionalism, which left me feeling super annoyed and unsatisfied. I had to find help somewhere else because I really appreciate companies that put customer care first.
Customizable puzzle with fast delivery
I just bought a puzzle from this website that you can customize, and I have to say, I was really impressed with the whole thing. The website was super easy to use, and I liked that I could personalize both the puzzle and the box cover with my own photos. The feature that checks if your photo is good enough quality was also really handy. When I placed my order, I was surprised by how quickly it arrived, especially since I'm in Canada. The product itself seems like it's good quality, although I haven't actually seen the finished puzzle yet because it's a gift. All in all, I'm really impressed with how easy it was to use the website, how fast the delivery was, and the apparent quality of the product.
Custom puzzle purchase
The customer service I got after buying a custom puzzle was amazing. When I got my puzzle, I saw that a piece was missing and there were a couple of mistakes I made. I reached out to the company and they got back to me quickly, fixed my errors, and sent me a brand new puzzle that was perfect. Their customer service was excellent, and I was really impressed with how efficiently and willingly they corrected the mistakes.
Puzzle purchase for granddaughter
I just bought a puzzle for my granddaughter and I'm really pleased with how great it is. The ordering process was easy and I knew what was happening every step of the way. The puzzle pieces are super sturdy and hard to bend, which is perfect for my granddaughter, since she really enjoys puzzles. The picture on the puzzle is top-notch, making it a special gift for her. I totally recommend this puzzle to anyone looking for a really good one.
Custom Photo Puzzle
Creating a custom photo puzzle on the website was so easy and smooth. The instructions were super clear and the review process made me confident that the final puzzle would turn out great. The fast service totally blew me away, and the finished puzzle was absolutely beautiful. I loved being able to pick the number of pieces - even my 4-year-old got to help out and have fun. I'm already excited to order another puzzle down the road!
1000 piece puzzle purchase
I bought a 1000 piece puzzle recently and it didn't go so well. The puzzle was okay, but the whole experience was kind of a letdown. I paid $15 for shipping from the company only to be hit with an extra $20 shipping fee from UPS. That caught me by surprise, and when I tried to ask customer service about it, I never heard back. On top of that, the puzzle I got had the date cut off, which I couldn't see in the preview. All in all, the lack of communication and unexpected costs really disappointed me.
Custom puzzle purchase
I recently bought a custom puzzle and man, let me tell you, it was top-notch quality! The pieces were real sturdy and fit together just right, making it a fun puzzle to crack. And get this, they have bigger pieces so even little kids can get in on the action, which is awesome. I gave these puzzles as Christmas gifts to a bunch of families and they all went nuts for them. It's such a cool way to spread the love of family time and make some memories. Plus, there are all kinds of designs and ways to customize your puzzle, so you can really make it perfect for any occasion. I was super happy with my purchase and I'm definitely gonna come back for more in the future.
Custom puzzle purchase
My experience with this company was terrible. I thought they would have better products since they claim to be high-quality. But the ordering process was confusing, customer service was not helpful, and the prices were too expensive for what you get. Plus, my delivery came late and the package was damaged. I definitely wouldn't suggest this company to anyone.
Puzzle purchase
I bought a puzzle from that company, but I was really let down by it. The puzzle didn't come with a picture or size guide, so it was super hard for me to even start putting the pieces together. I couldn't finish the puzzle and ended up feeling really frustrated with the whole thing.
Incomplete puzzle
I was really let down by the puzzle I bought recently. When it arrived, a piece was missing and there was actually a duplicate of a different picture. It was so annoying, especially since I got it as a gift for my friends.
Puzzle purchase for Christmas gift
I was pretty disappointed with the puzzle-making experience on the website, so I ended up making my own image using Photoshop. But when it came to actually putting the puzzle together, it was a letdown. Even though my wife is usually a pro at finishing 1000-piece puzzles quickly, she really struggled with this one. Some of the pieces looked like they fit perfectly, but they didn't actually connect, which was super frustrating and ended up being a huge waste of time. All in all, the puzzle didn't live up to our expectations in terms of quality.
1000 piece puzzle purchase
The picture looked really good, but the puzzle pieces were all cut so alike that it was super hard to tell which ones went together. We spent a whole hour just trying to fit the border pieces and couldn't figure it out, so we ended up quitting. Maybe a puzzle with fewer pieces would be easier to handle.
Personalized puzzle creation
I recently had a puzzle made for the first time and I have to say PuzzleYou did a fantastic job. I was in Pigeon Forge, TN and wanted to create a puzzle with some photos I took there. When I found PuzzleYou online, I decided to give them a shot. The ordering process was super simple and I was amazed at how fast my custom puzzle arrived. Great experience overall!
Review with most votes
1000 pc puzzle
Great customer service, fast shipping beautifully crafted puzzle pieces, note: make sure your jpeg is to spec. It requires about 8mg photo. Ask for help if your not sure. Read onBy: MAUREEN CASEY