1800Petmeds Reviews
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Reviews (19)
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Prescription switch from another pet medication company
I recently changed my dog's prescription from one pet medication company to another. The old company cancelled my order without telling me and couldn't get the prescription from my vet. I called them three times and even contacted my vet, but they couldn't get the right info in their system. Dealing with them was really frustrating. But when I switched to this new company, I was happy with their great customer service. The reps were really helpful and nice to talk to, which made everything easy and quick. I'm impressed with how professional and committed they are to making sure customers are happy. Good job, keep it up!
Good for dogs
I have more than 6 dogs and they all are growing up age. In this time i pay extra attention to their hygiene, especially dental and eye care. My most trusted source online is Petmeds. I am using it for the past nine years and they are doing a wonderful job. Its trustworthy, offer great deals, and really easy to purchase. Apart from good sections in every part of hygiene, they offer a trustworthy brand at affordable prices. Without worrying i am shopping from here and its overall really good for me so far. These products i buy from here is really awesome and its just i know what i am buying they are very transparent with the whole thing
Heartguard for Dog
I really love shopping at this place! They always have my dog's Heartguard in stock and they're super quick at getting it to me. One time my vet made a mistake with the size and weight for my dog's Heartguard, and these guys handled it like pros! They reached out to my vet to correct the problem and made sure my dog got the correct medication. And the prices are really affordable for us pet parents on a budget. I'll definitely continue to come back here for my furry friend's medicines!
Shipped to wrong address
I just gotta tell ya about this super frustrating thing that happened to my order from this online pet pharmacy. So I spent a big ol' $300 bucks and the dang thing got shipped to the completely wrong address! Turns out there was a glitch on the website that didn't save the right address I typed in when I checked out. Normally, I'd be expecting a real headache trying to fix this mess, but man, the customer service rep I talked to was absolutely amazing!
Recent pet medication purchase
I bought some medicine for my pet from this company recently and it was a really bad experience. They took forever just to print a label for my order, which made the shipping super slow. When I tried to reach out to customer service to see what was going on, they were not helpful at all. Actually, they were pretty rude. The customer service person even said they might cancel my order just for asking about when I would get my stuff. I was so disappointed with how they handled everything - no responsibility, no checking in, and blaming me for their mistakes. It left me feeling really unhappy with the whole situation.
Prescription delays
This company's service for prescription orders is just terrible, you know what I mean? I needed my cat's meds like ASAP, but even though I paid extra for fast shipping, it took forever to get here. Poor kitty was getting worse and worse because of that stupid delay. I tried calling customer service for help, but they were useless, didn't do anything. And to top it off, they didn't even refund me for that fast shipping I paid for. Now my cat's going blind, and I can't help but blame this company and UPS for how things turned out.
Antibiotics for cat
I came to this site at first because they said they had free shipping, but I was let down when I saw I had to pay for shipping a few times while I was ordering. It might not be a lot of money, but it's the thought of it that bugs me. I ended up giving my credit card info anyways so I could get the medicine for my cat, but it's kinda annoying that they didn't mention those extra charges upfront.
Recent orders cancelled and account frozen
I recently had a really bad experience with this pet medicine company. I had just got my daughter a dog, and I signed up for an account with them. Everything was going smoothly at first - I made two orders with no problems. But when I tried to make a third order, my account was suddenly frozen. I called customer service to figure out what was going on, and this guy named "Jack" told me I was banned from doing business with them. He said I had multiple accounts, which was totally not true because I had never even used their website before I got my dog. I asked him for more info or an explanation, but he wouldn't give me anything and told me to get a subpoena if I wanted more details. It was super frustrating and confusing since I had been a loyal customer for a short time and hadn't done anything wrong.
Flea medicine for my cat
Avoid buying their generic items, they're terrible! The salesperson convinced me to purchase it, and now my cat and house are full of fleas. They refuse to refund it! I have to spend my weekend fumigating now, ugh.
Routine pet medication refill
So I've been a customer for a while now and thought I'd go ahead and order my pet's usual meds. But guess what? Turns out my info got handed over to some company I never heard of called Vetster without me even knowing! That's a total invasion of my privacy and I did not appreciate being contacted out of the blue like that. So yeah, I'm definitely taking my business elsewhere from now on.
Purchased pet meds
Man, using this place was supposed to make things easier, but it's been a huge fail. I was looking for convenience and savings, but all I got was a headache! They keep messing up my orders, not putting in the ones I actually want and adding ones I never asked for. Then they have the nerve to cancel or change the ones I do want without even checking with me first! It's like they don't care about what my furry friends actually need. And to top it off, I can't even cancel because my prescription is already on the way to them. Now my poor pets are the ones paying for their mistakes. Ugh!
Dog's Prescription Food
I just wanted to share about my not-so-great experience ordering my dog's prescription food from this company. It's been 11 days and the order still hasn't been shipped out. Talking to their customer service through the chat on their site has been a real headache. They keep saying they'll check on it, but nothing's been done yet. Compared to places like Chewy, this delay and lack of updates is really frustrating for me as a customer.
Pet medications
I gotta say, being a customer at this online pet medication store was a real letdown. My order got delayed and lost in the shuffle, which stressed me out big time. Plus, I needed an invoice for my pet insurance, and that turned into a real headache. I've tried emailing, chatting, and calling customer service multiple times, with no luck getting the invoice I need. The response time was turtle-paced, and every time I reached out, all I heard was "wait a few more days." On top of all that, I couldn't even generate an invoice from the website itself. When I think about my experience with Chewy.com, where the customer service was top-notch and I could easily get my invoice online, it's pretty clear this online store has some serious improvements to make.
Specialty food order
I tried to buy some fancy food from this company, but ran into a bunch of problems when I tried to check out. Even though it wasn't like I was trying to get a prescription or anything, the website wouldn't take my money - not even through Paypal. At the end of the whole process, I got an error code, just like another person did back in December. And here we are in February, and they still haven't fixed the issue with payments!
Heartworm medication
My experience with this company has changed a lot. I've been a loyal customer for over 20 years, but my most recent order for heartworm medication was a complete nightmare. They denied the prescription until my vet approved it, something that had never happened before. Even after my vet faxed the prescription twice and I emailed it directly to the company, they wouldn't respond and just kept sending my own emails back to me. They even charged me for the medication, but the order was still stuck waiting for vet approval. After trying several times to get a straight answer, I was finally told they needed another copy of the prescription, even though they had already received it multiple times. I asked for a refund and they ended up canceling my account, which I thought was really unprofessional and strange.
Review with most votes
Good for dogs
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