eComfort Reviews
Reviews (9)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Recent HVAC system purchase
I've been a customer of eComfort for a while now and I've always had good experiences with their stuff. Just got a new HVAC system from them recently and, like always, they came through. Ordering was easy, their customer service folks really knew their stuff and helped me pick the right system. The prices were good and the product was even better than I expected. And they delivered it quick and the installation went without a hitch. Overall, I'm super happy with my purchase and will definitely be back to do more business with eComfort.
Bathroom remodel supplies
I'm a contractor in New York City and I do a bunch of bathroom remodels every year. When it comes to Schluter products, I always count on eComfort. They always come through with my shower pans and waterproof membrane right on time, sometimes even earlier. Plus, their prices are good, and the customer service folks are super friendly and really know their stuff. I definitely suggest eComfort for all your remodeling needs.
5 Zone Concealed Duct Minisplit
I bought a 5 zone hidden duct Minisplit system from eComfort back in February 2021. The main delivery came quickly, and then a few more parts arrived for the installation. Even with all the different parts and boxes, everything showed up in great shape. There was one tee fitting that was delayed, but it actually came sooner than I thought it would. I've been using my Mitsubishi Minisplit system for over two years now and I gotta say, I'm really happy with it.
Multiple mini-split heat pump purchases
I've been shopping at eComfort for years because they have a huge variety of products, a helpful website, good prices, and awesome customer service. The other day, I had a problem with one of my purchases, and I was really impressed with how eComfort handled it. Their support team was quick, knew their stuff, and went the extra mile to fix my issue. They approved my warranty claim and rushed the replacement part to me in just 24 hours. The top-notch service I got made me even more confident in eComfort as a trustworthy and customer-focused company.
Mini split order with installation parts
I was really surprised by all the bad reviews, but I decided to go ahead and order some mini splits along with installation parts. The company kept me in the loop the whole time, letting me know what was going on. They sent out what they had right away and have been really helpful so far. When one of the parts got damaged during shipping, they didn't waste any time sending me a replacement. I've called them a few times to check on things, and every time they've been quick to respond. And they never leave me hanging when I email them either.
mini split system
I ordered a mini split system from ecomfort. The outdoor unit shipped in a reasonable amount of time. But it has been nearly a month, and I still do not have the indoor units. This is holding up my install. When I ordered the line sets from ecomfort no where on their site did it state that I needed a combined total of 49 feet of line set. I found this out after I received the outdoor unit and installation manual. I had to return one line set and purchase a longer one to meet the minimum required ft of line set. I paid for the return shipping, but ecomfort also charged me for return shipping although I had already paid for the return shippi9ng myself. I still do not have the indoor units, and no where on ecomfort's website did it indicate they were on back order. All I have to say is RUN AS FAST AS YOU CAN FROM THIS COMPANY! I will never purchase another thing from ecomfort. Powerequipmentdirect.com is the same company, so don't purchase from them either, both terrible!
EComfort plastic line set cover
NEGATIVE, the product is OK, the return support is horrible, I paid to return 6 fittings and eComfort if charging me $49 for return shipping. Ie for a service they did NOT provide. I paid for the return shipping
Condenser unit.
My 82 year old Mom bought a unit from ecomfort.com less than 5 years ago. It had it's first failure after 3 years. A compressor. The repair cost for everything but the compressor itself. Was paid by her. The second failure. A condenser coil failure. Happened a couple of months ago. We have been trying to get ecomfort.com to honor the warranty. And repair or replace the unit. They have been giving us the runaround for almost 2 months now. Mike and Stephanie of customer service are the two that we have dealt with. Their game is to give you bogus numbers to call for support. And to keep you on hold all day. This was the experience of 2 different HVAC companies we hired to verified the failure. At ecomforts request. Ecomfort will simply not communicate with anyone, period. They constantly play shadow games with you in emails. The will not pick up a telephone and correct an issue for any reason. My Mom is 82 years old and on Oxygen. It has been over 100 degrees here for the last few days. Forecasting much more of the same. ECOMFORT.COM is a SCAM company. DO NOT DO BUSINESS WITH THEM! They have no customer service. Just a couple of people that will keep you jumping through hoops. Thank goodness for the folks at Discover. A CC chargeback is our only recourse at this point. So be it.
Air conditioning unit
Absolutely the worst company. Purchased an air conditioning unit back in May. They sent the wrong one. Took 10 days to get them to pick it up and over 2 weeks to get the refund. They sent out another unit 10 days later... Guess what... also the wrong one,, another 10 days to get it picked up. still waiting for the refund... They sent the third one without all the parts!!!! Today is July 7, 2020 and we still cannot use the unit,,, no parts.... NO CUSTOMER SERVICE!!!! PLEASE DO NOT USE THIS COMPANY.
I couldn't agree more. THEY ARE AWFUL! Rip Offs!!!
Review with most votes
Air conditioning unit
Read on