HSN - Overall Rating based on 18 reviews
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Fun makeup set
My makeup set took forever to get here! I was super pumped to give it a whirl, but it got held up due to some stock issues. The most frustrating part was when the tracking info said it was dropped off on Christmas Eve, but nope, it was nowhere to be found! I was at home all day keeping an eye out, but no delivery person came. I attempted to reach out to the shipping company and HSN, but my emails keep bouncing back. I even went online to file a complaint, but no luck there either. Such a rip off, steer clear of buying from them!
Frequent purchases since 2010
I've been a customer with this company for more than ten years now, buying stuff from them pretty much every year. I've never had any problems with returning things or getting charged the wrong amount. The customer service folks have always been super helpful, friendly, and quick to handle whatever I need. The stuff they sell is top-notch, the prices are fair, and they've got lots of different ways to pay. I definitely suggest checking them out if you want a good shopping experience.
Women's history quarter series
I just ordered the women's history quarter series from HSN and boy was I let down. HSN dropped the ball on sending me the 2023 Edith Kanaka’ole and Jovita Ldar quarters, so now my collection is missing those two coins. It's not the first time they've messed up either - a while back they also missed coins in the Native American series. HSN talks a big game about their Autoship Program guaranteeing you get all 20 coins in the series, but it looks like that guarantee isn't worth much. If you're trying to finish your collection, I'd recommend checking out E Bay instead. Thanks for nothing, HSN.
Tommie Copper bra
I got this bra, but it was too small! I called HSN and they said to contact the brand, but then Tommie Copper said I had to go through HSN. All I wanted was to exchange it, but it turned into a big hassle. The sizing chart was totally wrong, and now I feel like I just threw my money away. I'm definitely not buying from them anymore!
Electric toothbrush
I wasn't sure about getting an electric toothbrush at first, but I saw all the great reviews and thought, why not? Ordering it online was super easy, and I actually got my package early! The toothbrush worked just like they said it would and my teeth look and feel great. I'm really happy with my purchase and I'll definitely shop from this website again.
Bouncy sneakers
I got these super fun bouncy sneakers for my friend, thinking she would love them. But turns out, she was not happy at all. The foam was too soft and didn't give her any support, actually made her feet hurt. She had to go see a foot doctor who told her to stop wearing them because they weren't helping her walk right. It's crazy to think they messed up something as basic as making shoes that support your feet!
Ordering issue resolved after months of frustration
I've been dealing with not being able to order from HSN for months now, and it has been super frustrating and inconvenient. I tried a bunch of times to fix the problem myself, but nothing worked. Finally, I had to call customer service for help. Even after reaching out for assistance, I never got any paperwork or confirmation about what was going on. It just added to all the confusion and made the whole thing feel really unclear.
Toothbrush set
Customer service is a complete joke. Those representatives don't seem to have a clue about what's going on with my orders. Supposedly, my toothbrush set was all "ready to ship," but here I am, still waiting for it to arrive. I wasted a whole month just sitting around, and all I got was false promises about getting a shipping confirmation within 72 hours. Do yourself a favor and shop somewhere else to avoid all this headache.
Ordered a product
I recently bought something from this company, and let me tell you, the customer service I got was super disappointing. When I got the product, it wasn't what I expected, so I reached out to customer service for some help. But instead of helping me out, they kind of brushed off my concerns like they didn't really care about me not being happy with my purchase. It felt like they were just focused on making money and didn't care about keeping me as a customer. Later on, I found out that the website I ordered from was actually a scam, but they still didn't seem bothered or want to help me fix the problem. I ended up losing $90 because they weren't concerned or responsive. All in all, it was a really frustrating experience.
Electronic Device
So, I decided to buy this new electronic gadget from HSN and boy was it a mess from the get-go. The whole ordering process was a nightmare. The website kept glitching out on me, and it took me multiple tries just to place my order. It was so frustrating and honestly, it felt like a big waste of my time.
Motor scooter
They're trying to sell a motor scooter for only $31, but that's definitely a scam. Normally these scooters cost between $900 and $2,500, so it's hard to believe they'd offer such a deal. Don't get tricked, it's a big scam. Stay alert when you're buying stuff.
Sheets with awful smell
I bought some sheets from HSN recently and man, was I bummed out. These sheets showed up with this funky smell that I just couldn't get rid of no matter what I tried. I got in touch with customer service and they agreed to waive the return fee, but that didn't make up for the fact that the product was a letdown. Then, when I tried to leave a review to warn others about the sheets, I found out that HSN doesn't let folks who use "guest checkout" leave reviews. That means all the reviews on their site are only from people who are regulars, which gives a totally skewed and dishonest view of their products. It feels like HSN is playing games and trying to pull one over on us, and I'm pretty ticked off about their lack of honesty.
Kitchen appliance
I gotta say, I'm really bummed about my experience as an HSN customer. I went ahead and ordered a kitchen appliance online, only to have my order suddenly cancelled with no good reason. So, I decided to reach out to customer service to get some answers. They told me there was some fraud involved with my order and that I needed to talk to their verification department. But, when I tried to sort things out with the verification department, they weren't helpful at all. They didn't offer any more info and just straight up hung up on me. The total lack of transparency and communication in this whole mess was beyond frustrating and honestly left me feeling pretty let down by the whole ordeal.
Pear-scented product disappointment
I bought a pear-scented product thinking it would have a lovely fruity smell, but turns out it was a total letdown. There was no trace of pear whatsoever, just a faint floral scent that didn't match the promised pear smell. On the bright side, the lavender body cream I got was fantastic – smelled amazing. The whole situation left me scratching my head as to why the pear-scented product missed the mark on its advertised aroma.
Ordered an item and had multiple issues with customer service
I've gotta tell you, I had a pretty rough time with customer service the other day. I needed some help with an item I ordered, but even after sending a few emails as the website instructed, I didn't hear back for over a week. It's got me second-guessing sticking around as a customer, especially since I've been coming back for more than ten years now. It's just really frustrating to get such a lousy response after being a regular customer for so long, you know?
Order cancellation, unprofessional customer service
I ordered something online and I got a confirmation number. They took the money out of my account, but then a few days later I checked my order status and it was canceled, without anyone letting me know! When I called customer service, they mentioned they were checking if it was fraudulent, but then never got back to me. The agent first said they could refund me in 2 hours, but later changed their mind. Talk about unprofessional! I won't be using them again or suggesting them to anyone.
Bought sweater and leggings.
Ordered a sweater and leggings (G) over 1 month ago. Was told delivery date 12/7, then 12/17, and today notified won't be delivered until some date to be determined after 12/24. TOTALLY UNACCEPTABLE!!!! Won't ever order from HSN again. I asked for a reimbursement and they said they can only give me a $10.00 credit and not a reimbursement. What a scam!!!
From season sale
I had focused on HSN season sale .Very often i see many products in season sale where regular cost shows less then fifty percent.
But see my luck I had already purchased on Ipad on regular price and later same item were selling in season sale on great discount.
Today i received my parcel containing lamb leather motto jacket,lopez cardigan and set of 4 socks .
I always scare about o line products what they display and what they deliver but here everything is alright.All products are matching and as per descriptions.
Deliveries never been any issue so far ,nicely packed,and delivered on agreed time.
Review with most votes
From season sale
I had focused on HSN season sale .Very often i see many products in season sale where regular cost shows less then fifty percent. But see my luck I had already purchased on Ipa... Read onBy: Laura