Huda Beauty - Overall Rating based on 20 reviews
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Baking powder with faulty lid
I love using the baking powder from this place, but the lid is kind of annoying. It's frustrating to try to screw it on right, sometimes it takes me a couple of tries. I hope they can fix this problem because it takes away from how good the product is overall.
Perfume order cancellation
I had a really disappointing experience when I tried to cancel my perfume order. I realized right after placing the order that the heat in my area would probably mess up the fragrance, so I tried to cancel within 10 minutes. Even though the company works closely with software management companies, the customer service team couldn't stop the shipment because they process orders super fast. The perfume showed up after 10 days in the heat, and they told me I couldn't return it since it was a set. I ended up wasting $100 on the whole thing and felt pretty unhappy with how inflexible and unhelpful the company was.
Foundation purchase gone wrong
I ordered some foundation, right? But when I finally got my package and opened it up, guess what? All I found inside was a bunch of tissue paper! And get this, there wasn't even any damage to the package, so it's clear someone did it on purpose. I've been trying to reach out to customer service for four whole days now, and still haven't heard anything back. Plus, there's no live chat or phone number to call for help. What a major bummer, I'm totally done with shopping here.
Lipsticks, lashes, brow pencils
I've tried a bunch of different brands and products, but nothing beats the lipsticks, lashes, and brow pencils from this brand. Their lipsticks are super pigmented and last forever, the lashes are stunning and glam, and the brow pencils give me the best natural brows. I always end up grabbing their stuff, and I definitely suggest them to anyone who wants top-notch makeup.
New lip glosses
I was really looking forward to trying out my new lip glosses, but man, what a bummer! They weren't shiny at all and didn't give my lips that fuller look I was going for. I got two shades, but they ended up being so similar in color and way darker than I thought they'd be. I really wish I had picked a different shade, but now I feel like I wasted my money. I'm super let down and definitely won't be buying from them again.
Recent damaged purchase
I bought something not too long ago, but it came all messed up. I've been trying to get in touch with them every day for over a week, but I haven't heard anything back. Their customer service is seriously lacking and it's super disappointing. I won't be recommending or buying from them again, that's for sure.
Makeup products
I bought some makeup from this brand and was really excited to give it a try. Unfortunately, I had a bit of a rough time with their online ordering. My first order got lost somewhere, and even after contacting customer service a few times, I still haven't gotten it sorted out. The lack of communication and slow responses have been pretty frustrating. I get that sometimes things don't go smoothly with deliveries, but I wish they were more on top of things. It's disappointing because I really like their products.
Highlighted discount issue
I ran into a little problem trying to get the discount at first, but the customer service folks were on it right away and got it sorted out for me. So now I was able to go ahead and place my order with the discount. I can't wait to try out the product! It's obvious that this company really cares about their customers and believes in their products. I have to say, I'm pretty impressed with how fast and helpful they were in fixing the issue.
Eyeshadow palette, liquid lipstick, mascara
I absolutely adore that eyeshadow palette! The colors are so vibrant and blend like a dream. And don't even get me started on the liquid lipstick - it lasts all day without making my lips feel like the desert. Oh, and the mascara? It makes my lashes look long and full without any clumps. I've given other brands a shot, but nothing comes close to the top-notch quality of these products!
Eyeshadow palette
My experience ordering from this company was pretty good. They did keep me updated about possible delays and the customer service folks were really nice and helpful. I placed my order on November 30th and got it on December 8th. Everything was in good shape, nothing missing or broken. I would have given them 5 stars, but they told me they sent an order confirmation with tracking info and I never got it. Another rep told me my package was still at the warehouse the next day. It took 6 days to finally get that confirmation and tracking info, and then 2 days for Yodel to deliver it.
Recent makeup purchase
I love makeup and I'm always looking for top-notch products to add to my beauty stash. I recently splurged on some goodies from this brand and let me tell you, they did not disappoint! The eyeshadows are super pigmented and they actually stay put all day, which is hard to find these days. I didn't even have to bother with a primer, which is a major win for me. As for their customer service, they've been super helpful every time I've had an issue with my order. Even when packages went missing or arrived damaged, they made things right in a jiffy. All in all, I'm thrilled with my experience and can't wait to shop with them again.
Customer service, product range, stock availability.
I've been buying from this brand for years, but lately, I've noticed a big drop in the customer service. It's really disappointing to see how little they seem to care about long-time customers like me with valid concerns. The representatives aren't helpful at all, they give conflicting information, and they take forever to get back to you, so it's impossible to get anything resolved quickly. On top of that, their product selection is pretty boring now, and they're always out of stock on items I want to buy. It's sad to see a company that used to be great go downhill like this.
Eye palettes and lip glosses
I recently bought some eye palettes and lip glosses and I'm really happy with my shopping experience! I had already gotten a palette (Sand Haze) before and loved it, so I splurged on five more eye palettes, each one prettier than the last. I also tested out a lip gloss from the brown collection, and I loved the formula - it felt like a lip stain, but in a powdery and awesome way. The products were even better than I expected in terms of quality and color payoff. Even though I saw some negative reviews after I bought them, I am super satisfied with my order and will definitely be coming back for more products.
Lipstick and eyeshadow palette
I’ve bought from here a few times and everything has always been good. My orders came fast and were packed up really well. They kept me updated with tracking info the whole time so I always knew where my package was. I haven’t had to talk to customer service yet so I can’t say anything about that.
False delivery claim
I just bought something online, and it said it was delivered to me, but it wasn't. I tried talking to customer service a bunch of times, but they didn't help me at all. It really bummed me out because I'm a regular customer. I not only wasted money, but I also didn't get to enjoy the stuff I ordered.
Eyebrow pencil purchase
I bought an eyebrow pencil that didn't work right. When I tried to use it, nothing came out when I twisted it. I emailed customer service right away to tell them about the problem. They asked for pictures of the pencil, so I sent them. But then they asked for a video showing the issue, which I thought was a little weird. I still made the video and sent it to them. But even after all that, I never heard back from customer service. This whole thing left me feeling really let down and annoyed.
Faux Filler extra shine lip gloss
I was seriously blown away by my recent purchase of the Faux Filler extra shine lip gloss. Everything from ordering to communication and delivery was just top-notch. On top of that, I got 2 free products and the lip gloss totally knocked my socks off. A small amount goes a long way with this stuff, plus the color was just right for me. I'm really happy I went with ordering two!
Replacement order
Customer service was amazing when they handled my replacement order that never showed up. Even though there were problems with the delivery service at first, they quickly responded and got a new order sent out. I was impressed by how efficient they were, especially during such a hectic time for retail.
Eyeshadows, lip liners, loose powders
The pigments in these eyeshadows, lip liners, and loose powders are seriously top-notch. The colors are so vibrant and they really last, making my makeup look pop. Plus, the brand always has good sales going on, which makes it easier to test out new stuff. I can't wait to give their base products and Kayali perfume line a go next!
High-Quality Products and Excellent Customer Service
I have been a loyal client of Huda Beauty for several years now, and I have consistently been impressed with the quality of their products. From their iconic liquid lipsticks to their eyeshadow palettes, I have found that their products are long-lasting, highly pigmented, and easy to apply.
One of the things that I appreciate most about Huda Beauty is the wide range of shades and finishes that they offer. Whether I'm looking for a bold, matte lip or a subtle, shimmery eyeshadow, I know that I can find exactly what I'm looking for in their collection.
In addition to the quality of the products, I have also been very impressed with the customer service that I have received from Huda Beauty. Whenever I have had a question or concern, their customer service team has been quick to respond and has always been helpful in resolving any issues that I have had.
Overall, I would highly recommend Huda Beauty to anyone looking for high-quality makeup products. They offer a wide range of shades and finishes to suit all skin tones and preferences, and their customer service is top-notch.
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High-Quality Products and Exce
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