Loci Reviews
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White locis purchase
I bought a pair of white locis from your store not too long ago and unfortunately, the package arrived in pretty bad shape. It was all broken and looked like someone tried to fix it with tape. To make matters worse, my locis had some big black dirt spots on them. Despite that, I have to say that the customer service I got after I complained was top-notch. I got a quick response from Alex in just a few hours and they offered me a few different ways to make things right. They didn't have the same pair in stock anymore, but Alex went out of their way to show me other choices, even offering a more expensive pair in the same color. What really stuck with me was that I didn't have to send back the dirty pair - Alex gave me tips on how to clean them up. The whole time, the communication was super friendly and fast, which made the whole situation way better than I expected.
Origins shoe repair
I recently reached out to LOCI about a problem with my Origins shoes that I've had for the past 18 months. Unfortunately, they couldn't fix the issue, but I was happy to find out that LOCI offers repair and recycling services, which shows they care about sustainability. I was impressed with how easy it was to contact their customer service team via email. They were quick to respond, answering all my questions within 24 hours, even over a holiday weekend. The team's communication and efficiency were really top-notch. In the end, they offered to cover the cost of a new pair of LOCIs to resolve the problem, showing their commitment to making durable products. I want to give a shoutout to LOCI for their exceptional customer service and dedication to sustainability.
Nicki neo shoes purchase
The customer service at this place is amazing! I had a little trouble with customs fees, but they really went out of their way to help me out. They even gave me a $20 gift card to make up for the inconvenience. They kept me updated at every step until my Nicki neo shoes finally arrived. And let me tell you, these shoes are fantastic - super comfy, stylish, and well-made. I can dress them up for a night out or keep it casual. I'm already thinking about getting the Fusions next. The Nicki collection is a winner for sure, and I hope they keep selling these shoes for a long time. Barb4Life!
First purchase, Echo Bio leather sneakers
I just bought my first pair of sneakers from this company - the Echo Bio leather ones. I have to say, their customer service was really impressive, especially Alex who guided me through the whole process. I did a lot of research on the company's production plant in Portugal before I bought these sneakers, and it was totally worth it. The quality of the sneakers exceeded my expectations, so much so that I got a pair for my daughter too. If you're on the hunt for top-notch, eco-friendly footwear, I totally recommend Loci sneakers.
Loci/Niki blue and Burgundy fusion
I just bought the Loci/Niki blue and Burgundy fusion, and let me tell you, I am really impressed. This shoe is perfect for when I go running or walking, plus it's super lightweight and comfortable, just like I wanted. I always try to buy vegan products, so it's awesome to see that this shoe is both light and comfy, which shows its quality. I can't wait to wear these colors all summer!
Sneakers purchase
The whole process of ordering those sneakers was a bit bumpy, but let me tell you, the customer service was absolutely amazing. Even though there were a few issues at the start, the team was quick to reply to my emails and really put in the effort to fix everything with a lot of patience and a friendly attitude. I can't thank them enough for their hard work and nice approach. And on top of that, the vegan sneakers I got are really top-notch quality.
Nicki Minaj collaboration purchase
I decided to make a purchase recently because of the collaboration between Nicki Minaj and the company, and I have to say I was really impressed. The customer service was amazing from the moment I placed my pre-order to resolving shipping problems effortlessly. The shoes were even better than I expected in terms of quality and design - they're stylish and super comfy. This was definitely one of the best online shopping experiences I've had so far, and I'll definitely be coming back for more releases that catch my attention.
Sustainable trainers purchase
I was on the lookout for some eco-friendly sneakers and I came across this brand that I really liked. I was drawn to their unique style, variety of colors, and the fact that they are vegan. I ended up purchasing 3 pairs from them and I am extremely satisfied. I had an issue recently and contacted their customer service, and I was impressed by how helpful and friendly they were. All in all, my experience with this brand has been amazing and I will definitely be buying from them again. Here's to sustainable fashion! ✌?
Stylish and versatile fashion collection
This fashion collection really nails that sweet spot of comfy, stylish, and colorful. Whether you're rocking a sharp City suit or going for a laid-back vibe, this collection is a total fashion win. The little details and top-notch quality of the products make them a cut above the rest. And can we talk about the customer service? They really know how to treat their customers right, from easy ordering to speedy delivery. Hats off to the brand for always coming through with style and service!
eco-conscious shoes
I gotta say, my recent interaction with customer service at this place was top-notch. I messed up my order, but when I contacted their support team, they fixed it real quick, within a day. They let me know right away that everything was sorted and my stuff is on its way. It's great to see a company that not only sells cool eco-friendly products but also cares about keeping customers happy. I totally suggest checking them out if you want quality products and awesome customer service.
Hoodie ordered, arrived damaged
The hoodie I ordered from that place was all messed up when it arrived due to shipping. However, the folks there were really nice and promptly sent me a replacement. I'm excited to give their shoes a try next!
Cool shoes but too big
The return process was so simple and I got my money back really quickly!
Super cool shoes but recent pair had a problem
I have really been liking these shoes for a long time, but my most recent pair had an issue. Initially, I wasn't too thrilled with how it was taken care of, but then Lois from customer service came through and saved the day! She was super kind and helpful, and she totally turned my feelings about the brand around - from upset to pleased again!
Voucher redemption for recycling scheme
I just used Loci's recycling program and sent in some old sneakers to get a £25 voucher for some new shoes. Haven't actually bought the new kicks yet, but had a bit of trouble trying to use the voucher. Luckily, Alex from customer service was super helpful and got everything sorted out fast. He even checked back in to make sure everything was cool. Really impressed with their customer service and will for sure be buying from them again soon.
My cool purchase
This company is really great to work with. I had a small issue with my order, but they handled it like pros. They were super nice and helpful, and I highly recommend them. I'll definitely be shopping here again!
Stylish and comfortable trainers
The shoes I got from here are not just really cute, but super comfy too. They had so many different styles and colors to choose from, way more than what you see in regular stores. The customer service was amazing, real people helping out instead of irritating robots. I really respect the values and how they run their business. I'm so happy with what I bought and for sure will be back to shop here again.
Casual shoes purchase
I didn't wear sneakers much before, but wanted a more casual option to go with shorts last summer. I found this brand and decided to get a pair in October. They've been my favorite shoe ever since. Just got my fourth pair this week and I gotta say, I'm really happy with my purchase.
Shoes insoles replacement
I've been wearing my shoes a ton and noticed the insoles were getting worn out and the cork was peeling. I reached out to customer service and they were awesome - sent me new insoles at no cost, and they arrived the very next day! I'm beyond thrilled to have comfy shoes again! The shoes are still in great shape and I really appreciate the company's values.
Nicki Minaj X Løci shoes
The customer service team was amazing - they quickly and thoroughly answered all my questions. I'm so excited to get my hands on those Nicki Minaj X Løci shoes!
Review with most votes
White locis purchase
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