Mint & Lily Reviews
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Necklace purchase
I just bought this really pretty necklace from this company, but it ended up getting lost in the mail thanks to some break-in at the USPS office. I was super annoyed and bummed out, but I decided to contact their customer service. I sent them an email explaining what happened, and I was shocked to get a response back in just 5 minutes. The person helping me was so nice and came up with a solution right on the spot. I was really impressed by how fast they replied and how eager they were to fix the problem. I'll definitely think about ordering from them again sometime down the road.
Necklace replacement issue
I gotta say, I was really happy with the customer service at this store. I had a little issue with a necklace I bought, but their customer service team handled it quickly and efficiently. I reached out about the problem and got a response in under 2 minutes, which was super fast! They not only fixed the issue right away, but they also gave me a gift card to replace the faulty item. I ordered the necklace again and it came in perfect condition. Overall, I'm really happy with the service I got at this store.
Delays in shipping, excellent customer service
Even though there was a delay in shipping which made the gift arrive late, I was really impressed by how quickly customer service got back to me and apologized. Once the gift was finally given, it was well received. It just goes to show that good communication is so important in these kinds of situations.
2 silver..a piece of my heart is in heaven
Quick shipping. I ordered on a Tues and received my order Fri. The quality is great, the engravings are precise and clear...BEAUTIFIL! I will buy again and again from this company.
Personalized Jewelry Purchase
They accidentally misspelled one of my kid's names, but they fixed it right away. I ordered multiple items, and everything looks fantastic. Definitely going to shop here again!
Two necklaces
I just bought two necklaces from this store. One of them broke really quickly and the other one started to tarnish after a while. But I gotta say, I do like the quality of the pendant necklace.
Personalized bracelet
Their jewelry is junk and their customer service is the worst I have ever experienced. They promise a gift card if you have a problem but never give it to you and stop responding to you. Trust me, go elsewhere. Total scam
Bracelet and 2 necklace
While I love the products that Mint and Lilly offer, I have given them several chances to fulfill my expectations. I have ordered from them 4 times and 3 out of the four have resulted in my orders not being delivered on time—this is not a few days late but more like weeks late. The most recent was for Christmas presents and two of the necklaces I ordered for Christmas presents for family were never delivered! I was in touch with their customer support the entire week prior to Christmas to find out when the gifts would arrive and they would not give me a straight answer until Dec. 23 when finally I was told one item would not arrive for Christmas and the other was still shipping! I am so frustrated as it was ordered on Dec 2nd and the company gave no indication that it would not arrive on time! I would not recommend Mint and Lilly to anyone unless you have no need to get what you purchase within a reasonable amount of time or at all!
Necklaces
Worst company ever. Still haven't received a shipping notification on a order from 3 weeks ago. Simply do not waste your time or money here. Awful. DO NOT RECOMMEND EVER.
Jewelry
Mint ... Lily is an unethical company. I placed an order with them in November. I reached out late December because I did not receive my order. They would only issue me a store credit. I placed another order with the store credit in addition to paying MORE money. Again, I did not receive my order, so I reached out. They sent me an email notification the delivery failed and was unfulfilled. They refunded me for one item. They refuse to issue me a full refund because I used a store credit for the product I ordered. The store credit I used was for product I did not receive. Again, they have the documentation the delivery was failed. I have no products from them and am out the money for the orders. This is the same as stealing and is theft. They are not reliable and do not follow through. Save your money from being scammed. I reached out to the better business bureau to assist me.
Personalized necklace with name
The item is definitely cheaply made as it didnt survive 1 wear. The flimsy chain broke and I found the item in my .... This is a clear case of you get what you pay for.
200 worth of necklaces never received
This company does not provide any customer service at all. I put an order in 12/05 which was rather large and I still have not received my order. I plan on going to the better business bureau and putting a formal complaint in. I also began the process of disputing my charges. I will never purchase form them again.
personalized name necklace and bracelet
i ordered 10 days before xmas thinking they would be shipped by xmas or perhaps even new year's eve. Nope that didn't happen. i barely received the necklace on january 10 , 2022 ... I thought i would receive both at the same time and that didn't happen either, im still waiting for my bracelet.. I emailed them 3 days ago and still no response and today is january 13 2022... What a ... hassle this is the first time i ever experienced such delay from purchasing online!!!! annoying never again..If you are here to see if it's legit don't do it the delivery is that bad and it's something you don't want to deal with at all.
Ring and necklace
Firstly they say arrival 7 to 10 days, so not true. They package their products in the size of the jewelry you purchased, i. e. I purchased a ring it was wrapped in the size of a ring box and in black shipping wrap, it was lost at UPS for three weeks. They kept saying be patient be patient, they need to be smart in shipping. Unfortunately I bought a second item just days after the first not knowing their shipping problems, The item was ordered on 9/1 today is 9/17. In tracking my item it’s still sitting in New York. I presume it’s due to the same issue, shipped in small box wrapped in black packaging lost in a bin. Unless you have time to wait in hope usps finds the little box I would not purchase from them.
3bracelets
They were promised for Christmas delivery. Received them very late were useless. I returned 2 after five requests for a return authorization. No refund. Put in a dispute with Citibank who removed the charge. They claimed it took forever to get the return processed so I canceled the dispute because they said they would issue me a refund if I did that. That was two months ago. They keep claiming, although I’ve sent them proof via a letter and a copy of my bank statement showing the reversal back, they have not issued a refund- 26 emails and they keep saying it’s in process. I would never do business with this company again. In 50 years of purchases this was my first dispute with any company. As Citibank said, they are “pulling my chain” after I forwarded all their excuse replies. Citi immediately issued me a permanent refund. Finally resolved, took 3 months.
I agree, this company is a JOKE. They will never get my business again ever, I hope everyone sees these reviews before they place an order.
RIP OFF-
I ordered 2 the first week in November and recievd 1 today. 2 1/5 months later