Mint & Lily Reviews
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Jewelry collection
As someone who loves jewelry, I'm always hunting for special pieces to add to my collection. I came across this brand and I've been really impressed with the quality and creativity of their jewelry. The pieces I've bought have become go-to items in my wardrobe and I get compliments every time I wear them. What really stands out about this brand is how they pay attention to the little things and put a lot of care into each piece. Their customer service is top-notch, they always respond quickly and go out of their way to make sure customers are happy. I'm definitely going to keep coming back as a happy customer and will recommend this brand to anyone in need of beautiful, classic jewelry.
Personalized jewelry pieces
I had some trouble browsing through the initials available for necklaces. It took me a few tries to find the ones I needed, especially after 'f'. But after trying again and again, I finally found what I was looking for. I also wanted more details on the chain lengths and a clearer metal composition description when it says 'silver' or 'gold'. I usually wear Surgical Steel or Sterling Silver earrings because I'm sensitive to gold posts. Even though there were some small issues, I have to say the personalized jewelry pieces were really nice and caught my attention. I'm excited to order more in the future.
Necklace purchase
I just bought this really pretty necklace from this company, but it ended up getting lost in the mail thanks to some break-in at the USPS office. I was super annoyed and bummed out, but I decided to contact their customer service. I sent them an email explaining what happened, and I was shocked to get a response back in just 5 minutes. The person helping me was so nice and came up with a solution right on the spot. I was really impressed by how fast they replied and how eager they were to fix the problem. I'll definitely think about ordering from them again sometime down the road.
Rings with wrong birthstone
I got two rings with my birthstone, but when I got them, they had the wrong birthstone in them. I was really bummed out about it! But when I reached out to customer service, they were really nice and understanding. They ended up sending me a gift card for the same amount I paid for the rings, shipping and everything. They stayed in contact with me throughout the whole process and made sure I was happy with how it was resolved. Even though I was disappointed about the mistake, I really appreciated their great service and will definitely buy from them again!
Lucky reorder
I got lucky and found the thing I was looking to buy again this weekend. I've been hunting for it for a while now, so I was relieved when I finally found it on this site. I can't wait for it to get here and I hope it lives up to my expectations.
Jewelry gift for daughter-in-law
I had such a great experience with the customer service when I was fixing my order. Gina Thomas really helped me out and made everything so simple. The jewelry I got for my daughter-in-law was gorgeous and really nice quality. I can't wait to buy more things from this company in the future.
Tarot Empress necklace
When I first got the necklace, I wasn't too thrilled because it wasn't what I had hoped for. But the customer service was amazing! They not only gave me a refund, but also some extra credit to try something else. So I decided to give the Tarot Empress necklace another shot, and I'm so glad I did because now I really love it! I ended up buying more stuff from the Tarot collection and I'm really impressed by how high quality and unique everything is. Thanks for going above and beyond, you've definitely won me over as a customer!
Necklace replacement issue
I gotta say, I was really happy with the customer service at this store. I had a little issue with a necklace I bought, but their customer service team handled it quickly and efficiently. I reached out about the problem and got a response in under 2 minutes, which was super fast! They not only fixed the issue right away, but they also gave me a gift card to replace the faulty item. I ordered the necklace again and it came in perfect condition. Overall, I'm really happy with the service I got at this store.
Birthstone necklace purchase
I just got this really pretty birthstone necklace from this company. The necklace was amazing, but there was a mix-up with the birthstone. I contacted their customer service, and I was really happy with how fast and helpful they were in fixing the mistake. They even gave me a coupon to buy the right piece, which made everything super easy. I was really impressed by how quickly they handled the situation and how they were willing to make things right for their customers.
Gift order for sister-in-law
I messed up an order I placed for a gift for my sister-in-law. So, I reached out to customer service to sort things out. They were so quick and understanding in their response, which was really nice. The product I got was really nice, and I'm thankful for how fast they fixed my mistake. I went ahead and reordered the gifts, and I really appreciate the great service from Mint & Lily. I'll definitely be coming back as a customer again in the future.
Personalized Jewelry Purchase
They accidentally misspelled one of my kid's names, but they fixed it right away. I ordered multiple items, and everything looks fantastic. Definitely going to shop here again!
Ring stack order
I just gotta say, this company really doesn't know how to treat their customers. I ordered a set of rings and ended up getting only one, totally different from what I picked out. It was a whole ordeal trying to sort it out - had to go back and forth with them in like 13 emails just to explain what was wrong and show them some pics. And you know what? After all that, they wouldn't even give me my money back. Dealing with them was a total nightmare and I wouldn't suggest anyone to shop there.
Delays in shipping, excellent customer service
Even though there was a delay in shipping which made the gift arrive late, I was really impressed by how quickly customer service got back to me and apologized. Once the gift was finally given, it was well received. It just goes to show that good communication is so important in these kinds of situations.
Jewelry purchase
I just bought some jewelry and ran into an issue with it, but let me tell you, the customer service was amazing. They got back to me quickly, were really nice in how they talked to me, and did everything possible to make sure I was happy with the product. You don't see this level of service often nowadays, so I really cherish it. I'll definitely be coming back as a customer because of the outstanding treatment I received.
Perfect selection process
Finding the perfect jewelry was so easy! The website was a breeze to use, and I found exactly what I wanted with no problems. The company kept me in the loop about my order and delivery, which was great. Everything went so smoothly, and I'm thrilled with my purchase.
Two necklaces
I just bought two necklaces from this store. One of them broke really quickly and the other one started to tarnish after a while. But I gotta say, I do like the quality of the pendant necklace.
Stylish bracelet purchase
I just bought this really cool bracelet from the store and man, I gotta say, it is super nice! The design is beautiful and it goes great with anything I wear. I've been wearing it everyday and it's still holding up really well, no signs of wear and tear yet. I'm really pleased with my purchase.
Rings purchase
I just bought some rings from this company and wow, their customer service is top-notch! Not only are their products high-quality, but they really go the extra mile to make sure you're happy. I had a little problem with my order, but they took care of it like pros and made sure I was happy with my purchase. I can't wait to get more stuff from them in the future.
Personalized bracelet
Their jewelry is junk and their customer service is the worst I have ever experienced. They promise a gift card if you have a problem but never give it to you and stop responding to you. Trust me, go elsewhere. Total scam
Review with most votes
Vote necklace &2 Bracelet
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