OOTDMW - Overall Rating based on 46 reviews
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Item received, one good, one bad
The package came, and one thing was just what I was expecting, so I kept it. But the other item was completely off! The design and color were all wrong, and it didn't match the pictures on the website at all. It was such a hassle to get my money back.
German Henley Shirt - Defective and Wrong Item
Are you serious?! I ordered a German Henley shirt and what do I receive? A totally different shirt that doesn't even have button holes! Are they trying to scam me? This is not okay. I'm going to report them to the BBB and take legal steps against this website. It's ridiculous that they messed up with the wrong customer, especially with the line of work I'm in.
Wrong jacket received
I ordered this really awesome jacket online, but when it arrived, it was the WRONG one. I was totally surprised and thought to myself, "Hey, I wanted a cute jacket, not this random one." So, I contacted them and all they offered was a boring credit or refund that was even less than what I paid. I mean, seriously? That's not cool at all. And as if that wasn't bad enough, they said I couldn't even return it. Ugh, this has been the worst online shopping experience ever.
Marble coffee table purchase
I just got a marble coffee table from this store and let me tell you, I am so impressed with how nice it is. The design is gorgeous and it's clear that the folks who made it really knew what they were doing. It totally elevates the look of my living room and everyone who comes over can't stop raving about it. I couldn't be happier with my purchase and I definitely think anyone on the hunt for some fancy furniture should check this store out.
Double charged order, difficult cancellation process
My experience with this company was really disappointing. I placed an order on a Saturday and realized I was charged twice for the same item. I quickly emailed customer service to cancel one charge, but didn't hear back for a few days. When they finally responded, it was too late to stop the shipment. The lack of communication and unhelpful response was frustrating and made me feel misled. Returning the duplicate order seemed complicated and I was worried I wouldn't get a full refund. It was hard to get in touch with a representative, which only made things worse. The website was also badly designed and slow, making it difficult to find what I needed. I would advise others to steer clear of this company because of their poor service and questionable practices.
Incorrect item received
I had a really bad experience with this company. I ordered something and got the completely wrong thing. When I asked for my money back, they only offered me a super low-value coupon. Even after saying no multiple times, I finally got the return address, but my package has been stuck in Chinese customs for three whole months now. This whole mix-up has been a huge financial burden, and I'm really unhappy with how this company isn't taking responsibility for their mistake.
Vest purchase
I recently bought a vest from an online store, and it was a pretty bad experience. I paid a lot of money for it, but it came two months late and was the wrong size. The material was cheap and two buttons fell off right away. When I tried to get a refund or exchange through customer service, they were no help. They asked for a bunch of pictures and codes, which I sent right away. But then they just told me to keep the vest, which didn't help me at all. Overall, my experience with this online store was really disappointing, and I would tell other people to think twice before buying from them.
Gift for partner
I was kinda unsure about buying something online because of some bad reviews about shipping and delivery times. But, I took a leap of faith and ordered a gift for my significant other. I got a tracking email, but it was a little confusing. Still, I was super happy when my gift showed up just 9 days later. The color of the hoodie was a tad off from the picture on the website, but the hoodie itself and the print were both top-notch. My partner was thrilled with it, so I was pretty happy with how everything turned out.
Shirt ordered
I'm so frustrated with this store! I ordered a shirt, but they sent me the wrong one. They're claiming they didn't have the shirt I originally wanted and are only offering me some coupons as compensation. And on top of that, they want me to pay to send back their mistake. It's just not fair and totally uncool.
Yellowstone Men's Jumper
I recently bought a Yellowstone Men's sweater from this company, and let me tell you, it was a total disaster. The sweater material was so thin, you could practically see through it and it had this weird shine that was not what I expected at all. The collar felt cheaply made, giving the whole sweater a low-quality look and feel. But the worst part was the customer service – it was nonexistent. They straight up ignored my emails for weeks, and when they finally got back to me, they were dodgy and eventually gave me a return address in China. Not to mention, they wanted me to pay for return shipping and provide proof of postage before even considering a refund, which I never got. Now I'm stuck without my sweater and out of some serious cash. This company is a total scam, don't waste your time or money here.
Low-quality clothing
Hey, just wanted to give y'all a heads up as someone who shopped on this website before. I totally regret not paying attention to the reviews because I got some really bad-quality clothes that didn't look anything like the pictures. Learn from my mistake and don't waste your money here - you're better off shopping somewhere else for higher-quality stuff.
Two dresses
I am so bummed about my experience with OOTDMW. The dresses I got were nothing like what I picked out. They were super low quality, looked really cheap, and weren't anything like the styles and colors I wanted. It totally seems like they are pulling a fast one on customers, getting them in with false designs and then sending something totally different. When I contacted customer service about it, they had the nerve to offer me a tiny 40% refund or make me send the items back to China on my own dime. Can you believe it? I'm pretty sure they are purposely fooling customers and never planning to follow through on what they promise. Don't even bother dealing with this shady company - save yourself the hassle and money, and DON'T buy anything from them.
Incorrect product received, poor customer service
I recently bought something from OOTDMW and man, let me tell you, it was a total letdown. They sent me the wrong item, and when I reached out to customer service to try and fix things, all they did was offer me half my money back instead of sending a return label. Like, seriously? As a customer, I think that's pretty unacceptable, especially after dealing with the hassle of getting the wrong thing in the first place.
Bought a shirt
This online store is terrible! I ordered a shirt and it never arrived. They told me it was in my country but the tracking info said it was somewhere completely different. I had to pay extra but still didn't receive my order after 15 days. It's a complete scam.
Clothing items
I have to admit, I was really disappointed with the clothes I bought from this store recently. They looked nothing like the pictures on the website and the quality was really low. On top of that, the sizing was all wrong. I wish I had checked the reviews before buying because it seems like a lot of other people had the same problem. I returned everything and even gave them the tracking number from FedEx. But now they're saying they never got the items back, even though FedEx shows they were delivered and signed for. This whole thing has been so frustrating and I definitely won't be shopping there again.
Non-delivered package
This company is a complete joke! I ordered something and their tracking system says it was delivered, but guess what? It never made it to my door. I reached out to customer service for assistance, and all they did was refer me back to the incorrect tracking info. Essentially, they're telling me too bad, so sad. It's absurd! I will for sure not buy from this company again.
Card security concerns
This store is a total disaster when it comes to keeping your personal and financial info safe. My experience there was awful, and I wouldn't suggest it to anybody. It's just not worth the chance of having your card details stolen.
2 beautiful Dresses
NEVER BUY FROM OOTDWOW.com or VITBELLY.com. They are crooks and are the same company. I found out after they closed ootdwow.com website to open another one VITBELLY.com. They have more than 10 accounts and websites.
They steal your money and never ship your items/orders.
Beware of the fake reviews giving positive comments. They are from people who work for those crooks companies.
I bought 2 beautiful dresses in November 2023 and I never received them. I checked my order on the website ootdwow.com and it has been shut down. But, somehow when I write emails to them they answer back to me days later with bunch of excuses.Clothing items
My time with this company hasn't been great. They're quick to give discounts and vouchers to avoid returns, but the whole return process is a pain and expensive. I have to pay for return postage all the way to China, which is a big hassle. The lack of clarity and extra costs for returns have really put me off. It's unfortunate because the clothes I bought were pretty good quality, but all the trouble with returns kind of ruins it.
Incorrect item received
I had a lousy time dealing with this company. I bought a product to try it out, and they sent me the wrong thing. The quality was fine, but I thought it was too expensive for what I got. On top of that, they don't have an easy return policy with preprinted labels, so I had a tough time sending it back and getting my money back. To make things worse, their deliveries are super slow, which is annoying for someone like me. Their customer service was nice and quick, but I had to give them one star in the end because of the whole bad ordeal.
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