Robotime - Overall Rating based on 25 reviews
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Puzzle building fun
I bought a puzzle from this store recently and I gotta say, I love putting it together. It always impresses my friends and I feel so accomplished when it's done. The only downside was the delivery time, it took longer than I thought. But, the puzzle was really good quality so it was worth the wait. I'm looking forward to doing more puzzles in the future.
Missing parts in purchased Steam Tractor puzzle
I recently bought the Steam Tractor puzzle from you guys and was super pumped to start working on it. But then, I got really frustrated because I realized it was missing some super important stuff - the wax and 4 plastic washers for the pistons. Those missing pieces are key to finishing the puzzle, so without them, it's pretty much useless. I put in tons of hours on this puzzle only to hit a roadblock because of the missing parts. It's really disappointing and honestly feels like I just wasted my time and money. I've bought about 20 puzzles from you guys before and it seems like there's always a missing part or two. That lack of consistency in quality control is not cool and makes me think twice about buying from you again in the future.
Book nook purchase
The package got here pretty quick, which was nice. Honestly, we thought the book nook would be flimsy cardboard, but to our surprise, it's actually made of pressboard which is way sturdier. The instructions were easy to follow and it was a breeze to put together. It looks really nice on the shelf, with the light on or off. We're really pleased with our purchase and definitely plan on getting more in the future.
"Challenging build, fun pastime"
I had a blast putting together that complicated build that needed a bunch of tiny pieces to be connected. It was a good way to challenge myself and have some fun at the same time. Seeing the final product made all the hard work worth it, and I'm really happy with how it turned out.
Construction kits purchase
I just bought a couple of construction kits from this company and I have to say, I was really impressed with how good the quality was and how much fun I had putting them together. They were really enjoyable to build and the finished product looked awesome in my house. The customer service was great when I needed some extra parts, although I wasn't too thrilled about having to pay for shipping. But all in all, I was super happy with my purchase and I'll definitely be shopping with them again.
Multiple intricate wooden mechanical models
I've have been really enjoying putting together these wooden mechanical models that I bought. They can be tough, but it's so satisfying when they're finished and turn out to be beautiful pieces of art. I've already finished the parachute drop, fairground swing ride, ferris wheel, teacup ride, 2 carousels, magic cello with printing press, and I still have the tram left to do. The instructions were super helpful and made the assembly process easy and fun. The materials are really high-quality, and the finished models look absolutely amazing.
Kitchen playset replacement parts
I was really happy with the customer service I got when I needed replacement parts for my daughter's toy kitchen. They replied to my email quickly and I didn't have to pay for the parts, just the shipping. It's hard to find that kind of service these days, so I was really thankful for their help. Thanks so much!
I bought 2 Rolife Kits
I was obsessed with how fun these products are to put together. That was until I ordered straight from their website. I got the text when I was out that my package arrived. Got home and it was gone (stolen). For the past nearly 3 weeks I have sent 5 emails, and about 15 messages for them to say that they are not responsible for package being stolen and will not send a replacement or give me my money back. I was told it's not their problem and if I wanted my money back I should talk to police and postal service to see if they will give me my money back, as it's not their problem. Cool, so they kept my money an essentially told me to kick rocks. I will never buy from them again.
DIY wooden mechanical model kits
I got the package and I really appreciate the chance to benefit from your assistance. Thanks for sending it my way. But honestly, I was let down by the product itself. The parts were weak and didn't fit together properly, so putting it together was a pain and took forever. The instructions were confusing too, which just added to the frustration. I was hoping for the best, but it just didn't live up to what I had in mind.
Flower Bouquet Kit
I had so much fun putting together the Flower Bouquet Kit I bought. The instructions were super easy to understand and made the whole thing a breeze. I loved that all the flower pieces were organized in one place, it made it really easy to keep everything together. The final product was absolutely gorgeous, especially with the Rose giving it that elegant touch. Even though it was a bit tricky, I'm determined to keep practicing until I can make my dream bouquet a reality.
Marble city puzzle purchase
I bought a marble city puzzle from this company not too long ago and didn't have a great experience. Even though I followed the instructions carefully, some pieces ended up breaking when I was putting it together. I reached out to the company by email a few times and they said they would send me new pieces to replace the broken ones. But after I paid for shipping and got the replacement pieces, they were the exact same ones that broke in the first place. And to top it off, these new pieces also ended up breaking during assembly. When I asked if I could exchange the puzzle for a different one, they said no. I'm really unhappy with the quality of the product and the customer service from this company.
Wooden DIY puzzle kits
I gotta tell you, the wooden DIY puzzle kits I got from this company were amazing. The instructions were really helpful, the customer service was fantastic, and the shipping was super fast. The puzzles themselves are great for working on motor skills and mental processing, plus they're perfect for keeping your mind busy. They have a bunch of different topics to pick from, and the customer support was top-notch.
Night City Marble Run
I was so pumped to get the Night City Marble Run set, but man, let me tell you, the delivery service really dropped the ball. I planned ahead and ordered it a whole week before, even shelling out an extra $15 for shipping to make sure it got here in time for my grandson's visit. But, wouldn't you know it, the package didn't show up until after he had already gone. Waiting for 10 business days, plus the weekend, for it to arrive was just so aggravating and really let me down. On the bright side, though, the ROKR construction sets themselves are top-notch - definitely deserve an A+ rating!
Diy project kits
I love doing DIY projects, especially ones where I have to put together kits I bought from this company. The instructions they give you are really clear and easy to follow, so I always end up with a really cool final product that impresses everyone.
Replacement parts shipped from overseas
I was super impressed with how awesome and dependable the customer service at this company was. I had to get some replacement parts that were coming from overseas, and they were super quick in handling my request and getting them sent out. Plus, the cost for the parts was really low and they arrived much faster than I expected. I was a bit worried about the distance and possible delays, but everything went really well and I was able to keep working on my project without any big issues. Overall, I'm really happy with the service I got from this company.
Puzzle kit purchase
I ordered a puzzle kit that ended up taking longer than I thought to arrive, and when I finally got it, I realized that some pieces were missing. I reached out to customer service right away and now I'm waiting to hear back. This was my first time buying from this company, and honestly, I'm not sure if I would do it again after this experience. On the bright side, the actual quality of the puzzle was pretty good, even with the missing pieces. It was a bummer to find out that there was no glue included though, since that wasn't clear in the description.
Model kit
I got this model kit from the store recently, and I have to say, I was really happy with how everything turned out. The quality of the product was even better than I expected, and the detailed design made building it both fun and challenging. But what really blew me away was the amazing customer service I got. When I ended up with two kits by mistake due to a system error, I reached out to customer support to let them know. They not only got back to me right away, but they also told me I could keep the extra kit as a gift. That kind of care and professionalism really impressed me and made me a happy customer.
Model replacement parts
I was really impressed with the amazing customer service I got when I messed up building a model and needed new parts. Even though it was totally my fault, the help I got was way better than I expected. Asking for the replacement parts was easy, and they sent them out quickly. I finished my project without any problems, all because the customer service team was so efficient and professional. I definitely suggest their service to anyone who might run into the same kind of problem later on.
Chandelier DIY Kit
I really enjoyed putting together the chandelier DIY kit, but I hit a snag when it came time to add the lights. The instructions for the electrical part were a bit confusing, which got me a little frustrated. Luckily, the company was super helpful and sent me a new kit right away. The only problem was, after I finished and fixed the lights and wires with glue, I found out the On/Off switch wasn't working properly, even though I tried to figure it out. Despite that, I had a good time and I might try out their greenhouse kit next time.
Missing part replacement
I recently got a ROKR Pinball Machine as a gift, and I was all excited to put it together. But then, I realized that some important parts were missing which was a bummer. Since I couldn't just go back to the store, I decided to shoot an email to customer service. Surprisingly, they replied in a few minutes and totally got where I was coming from. They promised to send me the missing parts right away, and they did just that - got them in a week. Thanks to their quick help, I'm now happily building my pinball machine with no more hiccups. Overall, I'm really impressed with how they took care of everything.
Review with most votes
Laser-cut wooden model kit
The shipping took a little longer than I expected, but considering how far it was coming from, it made sense. The cost was super low, which was a nice surprise. I'm excited... Read onBy: Anjali