Saint+Sofia Reviews
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Pimlico pants
These pants were SO BEAUTIFUL. Then I washed them and they shrunk SO MUCH they no longer fit, WITHOUT putting them in the dryer. VERY disappointing as it's hard to find clothing that fits my tall daughter. If you buy these pants, buy 2 sizes larger and then just wash them, air dry them and BAM.... you'll be ALL GOOD !
Putney
AWFUL is enough
I’m having exactly the same problem. What do you mean by saying you are going to take it all the way? I’m so angry!!
Finsbury pant
Ordered the Finsbury pant during lockdown. When it arrived it was terrible material and seemed very cheap. I definitely think there is a disconnect between marketing and actual quality of product. Have never ever had to try and get my refund back as much as I did with this lot. Kept pushing the problem back on me, saying my bank (who have always been amazing) had taken payment but not put into my account, which is ludicrous. After about 4-5 email conversations, the last being a very angry one, they tell me I need proof from my bank that I haven’t received payment?!? Just as I am about to send this they refund. Go figure. Don’t buy from them, you’ll regret it. Very strange set up.
I ORDERED A ROCK AND ROLL SCARF FROM THIS COMPANY OVER A MONTH AGO AND NEVER RECEIVED IT. THEY KEEP GIVING ME A TRACKING NUMBER THAT DOES NOT EXIST. DO NOT ORDER FROM THIS COMPANY!
Pants, sweater
Nothing positive
Product was promised in a certain time. Was not delivered, then I called spoke to two different associates promised another date - promised 2nd day air- not done came over 3 weeks after promised. Poor Customer Service Support
And by the way in your rating it will not allow to give one star - you have to give 2 or it will not send!Apartment pant
Refused my refund saying my return was used. Thats a lie . Do not order from this company. SCAM
GREENWICH DRESS and SHOREDITCH CULOTTE
the cut is nice but the fabric....omg the fabric, it feels like it's going to tip apart. the cotton is so thin and just poor quality. I bought them on sale and I will keep them because I like the cut and the return policy is bad, but it IS NOT WORTH THE PRICE TAG.
Apartment pant, Finsbury pant, and one other
BUYER BEWARE! I would give zero stars if possible. I have bought three pairs of pants, which were cheaply made and erratically sized. The company has a sorry 14-day window returns, the online return system rejects returns even within that window, and customer "service" alternates between chirpy but unhelpful emails and no response at all. My timely return has been rejected and I have no recourse!! Saint and Sofia is a marketing company with pretty photos, not a quality clothing company.
Finsbury Pant
I can't tell wether the quality of the products is good, but according to the reviews on TrustPilot they're not. My order was never shipped even though their customer service says it was. The track & trace only shows that shipment info is uploaded, which is obviously not the same as actually sending it.
They will tell you it's because of Covid19 but it's not as I have ordered with other shops internationally with no problem at all, using the same courier. Don't shop here!Noho Boot/ Florence paisley blouse
Returned both items separately. Never received the refunds. What business does this? Not very trustworthy. Sketchy. This was Nov/Dec.
Rock & Roll Scarf
Ordered, paid NEVER RECEIVED. No communication. Tracking # incorrect with DHL. No return email. WOULD NOT RECCOMMEND.Service 0
So I received my rock and roll scarf, but there was a flaw on it. I emailed them, sent picture of flaw and they said to mail it back and I would receive a new one. I mailed it out. The day after I emailed them again for a tracking number, this woman told me to keep the original scarf and they would send another one. She was very apologetic for the damaged scarf. I told this woman that scarf was enroute to their return site and I requested that return fee be crudités today my credit card, it was soon after. If I had waited a few days to mail back original scarf, I would have had 2 for the price of one. Flaw was small enough to hide, but I paid a high price for it and that is why I emailed them for a new one. I do love my scarf , even thou they do take a while to get, they are coming from out of USA.
They said they delivered my package but they didn’t. I’ve been reaching out to their customer service email but it just bounces back to me. I’ve clearly been scammed but plan to take it all the way.