Spotlight: What are our customers saying?
I think people writing poor reviews are setting their standards at the same level as Amazon while also not reading details....partially understandable and partially not. First of all, the site layo...Read on
It was my first time ordering from Stylevana, and I was extremely worried due to the numerous bad reviews, but I decided to give it a try anyway. I place my order on August 12th, 2022, and in 2-3 d...Read on
First time ordering: When I first ordered off this website I was a bit nervous because of all the negative reviews, however, I decided to take the gamble because the prices were so much better than...Read on
First time placing order with Stylevana and it's going good so far as the Package has been dispatched within one working week, I've received the tracking email and it's showing me updates that at w...Read on
After a week, the hair color I ordered was out of stock. However, the other products is taking over 3 weeks to ship. Hopefully, I'll get it next week.Read on
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Sunscreens and Moisturizer
I think people writing poor reviews are setting their standards at the same level as Amazon while also not reading details....partially understandable and partially not. First of all, the site layout is great. Prices are far better than Amazon and they reward bulk purchases. It's very fortunate we have sites like these that offer Asian cosmetics/sunscreens to the US market all in one place like this.
I do not understand why customer service is being so harshly criticized here. Again, they're not a behemoth corporation akin to Amazon. Even so, they have given responses that were admittedly general but when you ask for clarification they do respond in kind. I had trouble with an order taking so long to process and they got back to me and explained why. It was completely my misunderstanding when I made the order and they were very clear with me on what mistake I made.
That brings me to delivery. It's the only downside to this site. You're much better off buying in bulk because orders do take a long time. When you view a product, look for a statement right under the title that says something like "usually ships within X hours or days". I ordered a product that said usually ships within 30 days and didn't realize when I made the order. This drastically increased the processing time as they were waiting for supply. I think the website could be more clear about what they have in inventory and what is on back order.
That said, I would definitely use this service again taking better care to look for what they can ship out quickly and I will use this site to buy anything I don't need immediately. They have excellent prices and worth the wait.
SKINCARE Sun Gel Face Cream Eye Cream Essence Toner
It was my first time ordering from Stylevana, and I was extremely worried due to the numerous bad reviews, but I decided to give it a try anyway. I place my order on August 12th, 2022, and in 2-3 days it was still "processing". I use the messaging feature on the website to ask how long it usually takes for an order to be "confirmed"; I got a response in a day saying that my order is already packed and is awaiting to be sent out; it was stated that I should be receiving my order in 6-12 business days. On August 16th I got a shipment confirmation email along with a tracking number; I believe it took 4 days to ship only because I ordered on Friday and they don't work on the weekends, so I find it reasonable to be shipped on Tuesday the following week. I will attach the travel history of my order for you to see how long each stage takes. I received my order in the mail on August 24th, therefore, it took 12 days (or 9 business days) to be delivered to me from the moment I ordered. That falls into the exact delivery timing the lady stated in the response. The package was in amazing condition and I received everything I ordered. For those who are interested I used free shipping, so I didn't pay for any insurance. Overall, I am super happy with what I got, so I would definitely recommend it! 10/10!
Discounts can be a bit challenging to understand, so if you have any questions use the messaging feature on the site to message customer help. As far as I understood the discount you apply only applies to the cheapest item in your cart; meaning if you use the 10% off code, it will only take 10% off your cheapest item not the entire total.
First time ordering: When I first ordered off this website I was a bit nervous because of all the negative reviews, however, I decided to take the gamble because the prices were so much better than any other website. Overall I would say that my experience was a 4/5. All my items came in bubble wrap and were packed very nicely into a cardboard box. None of the items were damaged or missing. Shipping takes a really long time, and when I ordered it took nearly 2 weeks for them to even pack the order. I emailed customer service twice and they got back to me within 24 hours. They said that some of the stuff that I ordered wasn't in stock yet, and so I should expect it to ship within the next few days (when the stuff I ordered was in stock). Once my order had finally shipped, I got it within 7-8 days. In my experience when ordering with Stylevana you have to be VERY patient, but in the end, everything will turn out okay.
Second time ordering: This time the process is going a lot smoother and faster. I haven't gotten my stuff yet, but I placed my order on September 6th, it is now September 11th, and my order is already shipped and on its way to JFK from Hong Kong.
First time placing order with Stylevana and it's going good so far as the Package has been dispatched within one working week, I've received the tracking email and it's showing me updates that at which step is my package right now. I placed the order without reading any reviews about Stylevana, and when I read the reviews on different review sites and social media (specially TikTok), it turned out most of the people have complaints about them (mostly delayed packages, bad customer service, refund haven't received etc etc), after reading these comments I was quite worried that may be my experience is gonna be like them as well but I was pleasantly surprised when I received 2 emails back and forth saying that my order has been packed and dispatched along with tracking email with one working week of placing the order.
Hair color products
After a week, the hair color I ordered was out of stock. However, the other products is taking over 3 weeks to ship. Hopefully, I'll get it next week.
Snail Mucin Etude Cream Corsx Sunscreen
I actually was really pleased for my first time ordering from here. Lot of people complain about the shipping but I mean from the journey there to the US, it can take some time. I loved there prices and the amount of discounts they give. You can't stack discounts but I mean most of there products are under $15.
I absolutely love the sunscreen I was able to purchase from this site. I was referred by an influencer and the recommendations far exceeded my expectations. The fact that there is little to no eye sting with all three Suncreens I tried (Beauty of Joseon, Purito and Isntree) blew me away. My husband works outside all day and never liked wearing sunscreen because when he sweats it would sting his eye, but the Beauty of Joseon is the first Sunscreen he can wear and I'm so excited that he will be protected now. And I absolutely loved both Beauty of Joseon and Isntree. I love the subtle glow that Isntree gives me for no makeup days. Delivery took just shy of two weeks, however, for international shipping and the quality of the product I did not think this was too bad. I will be purchasing again!!!
It is also smart- my tolls in NY/NJ get billed to my Ez pass, and Peasy has never doubled billed me for tolls.
I’d definitely recommend them.
CUSTOMER SERVICE PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) CUSTOMER SERVICE PHONE NUMBER +1((8)(O)(5)(4)(1)(0)(5)(0)(4)(0) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0)
Beauty of Joseon
I ordered my skincare from this site for the first time and it was a wonderful experience. I did read reviews that it takes a while. I didn't know how long, until i ordered. It took about 4 weeks. i emailed on week 2 and the customer service explained how their service is and how long it takes. It does say it takes a long time on the site but it was nice getting detailed information without being sassy about it. for the price honestly, i don't mind the wait.. you just time it correctly then boom done.
Laneige - Water Sleeping Mask
I am a very satisfied customer of Stylevana's. I have had no issues with ordering or receiving any products. They quickly alerted me when they didn't have a product in stock after I'd ordered, and refunded the price in full into my bank account. The prices are cheaper than buying in Australia, especially when my product purchases allow me to reach the free delivery incentive. My favourite online store.