The Rake - Overall Rating based on 22 reviews
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magazine subscription
I ordered this really cool magazine subscription from this shop, you know? But oh my gosh, it was a complete disaster! First off, they didn't even respond to my email that I sent forever ago, like seriously, what's up with that? And then, they sent me the wrong issues not just once, not twice, but three times! It was so frustrating, like really, who's running that place?! And when they finally did reply, they didn't even try to fix things. Ugh, I have no other option but to put up with their awful service because there's nowhere else I can get this magazine from. Boo!
Print publication with great photography and well-crafted articles
I just love The Rake's print publication. The photography is absolutely stunning, the articles are so well-written, and I just adore the vintage fashion and lifestyle features. Every page is just a joy to read.
Quick response and clear explanation
My time at The Rake was amazing. The lady helping me, Kasia, was super quick with answering my questions and explained everything so well. She was really patient and professional. Her expertise and manners made shopping there a real pleasure. The stuff they sell at The Rake is top-notch and they have a great variety to choose from. I'll for sure be coming back to shop there again.
Cool magazine
The lady Kasia was so nice when I had questions about this awesome magazine! She responded really quickly and was super friendly. She even added some personal touches to her messages that made me feel special. This was seriously the best customer service I've had in a while. The Rake should definitely make sure to take good care of her!
Late order issue resolved by exceptional customer service
Recently, I had a problem with an order being late because the distributors had a delay. I contacted customer service and they connected me with a really nice person named Kasia. Even though the delay wasn't their fault, Kasia did everything she could to fix it. She gave me back the money I paid for shipping and made sure the order got to me quickly as soon as it was available. The way they took care of me and gave such great service really makes The Rake stand out from other online stores. I was really impressed with how they handled it and I'll definitely be shopping with them again.
Bespoke suit purchase
My time at The Rake was amazing. Mrs Kasia gave top-notch service that really stood out. She knew a lot and it showed as soon as I arrived. She was super patient and professional, and her focus on the little things was impressive. Even when we hit a few bumps, Mrs Kasia made sure everything was done right. I was not only impressed by her skills, but also by how well she understood different cultures and how polite she was. Overall, I'd give The Rake an A+ for their excellent service.
Overpriced disappointment
The reviews for this place are all over the place - either 5 stars or 1 star, there's no in-between. I unfortunately experienced the negative end of the spectrum and now understand why it's called 'The Rake'. The prices here are insanely high, and the quality doesn't justify it. It feels like they're just trying to squeeze out as much money as they can while deceiving customers. And to top it off, there's no way to get a refund once you realize you've been scammed.
MTO and ready to wear purchase
I just bought some clothes at this store, got four custom-made pieces and one ready-to-wear item. Baptiste, the guy helping me out, was awesome. He made sure everything fit perfectly, which was really cool of him. I also asked for my ready-to-wear item to come faster, and I couldn't believe it when it showed up just two days later. The stuff I got was top quality, especially for the price. My whole shopping experience at The Rake was great, couldn't be happier with what I got.
Luxury menswear purchase
The Rake has some awesome brands, but man, their service and logistics are a joke. I've had so many problems trying to get my orders, it's like a constant fight to just get what I paid for. I finally threw in the towel about six months ago after another annoying experience. It's obvious this company is having money troubles, like when I got an email last week about late payments to suppliers. Maybe it's time for them to quit worrying about luxury items and start figuring out how to run a dependable business.
Silk tie purchase
My experience with The Rake was really great! I just bought a silk tie and everything went super smoothly like always. The only hiccup was when the shipping company lost my package. But, when I reached out to customer service, Jamie quickly stepped in and saved the day. He was so helpful and got an express delivery arranged to fix the situation. Thanks to Jamie, I got my stuff in just three days. I'm so grateful for Jamie and the awesome customer service team at The Rake.
Subscription payment assistance
I ran into a problem with my subscription payment recently and just wanted to say how thankful I am for the quick and professional help I got from the staff here. They fixed the issue super fast and I was really impressed with how much they knew and how helpful they were. I definitely suggest reaching out to these folks if you ever need help with anything.
Billing/payment/order issue
I had a billing, payment, and order problem that needed help ASAP. I contacted customer service at The Rake, and I was really happy with how fast and detailed their response was. The rep not only fixed my issue quickly but also gave me a solution that fixed everything in no time. I was so amazed by the great customer service, especially since it was a Saturday. The way The Rake's customer service team handled everything with efficiency and professionalism was really impressive.
Exquisite menswear inspiration
The Rake really captures modern elegance and luxury in a way that's truly inspiring. As someone who loves fine menswear and sophisticated lifestyle content, I've found The Rake to be a treasure trove of impeccable taste. The magazine showcases the world's finest luxury menswear with a focus on quality and attention to detail that's really impressive. What sets The Rake apart is its ability to offer a glimpse into a lifestyle filled with sophistication, culture, and the art of living well. The mix of classic style with contemporary relevance is striking, making The Rake a great source for inspiration in all aspects of life. The editorial team does a fantastic job of presenting timeless elegance in a fresh and innovative way, making The Rake a modern voice of enduring style. Overall, I've been really impressed and inspired by The Rake's content, and I highly recommend it to anyone looking to add a touch of luxury and elegance to their life.
Subscription issues resolved
I ran into some issues with my subscription, but I have to say, the team really impressed me with how well they handled everything. They were so polite and quick to respond, making sure to send out everything I was missing right away. I really appreciate their top-notch customer service and how they went above and beyond to address my worries.
Recent Online Purchases
I love shopping at The Rake! Their products are top-notch and the service is always amazing. Ordering from them is a breeze, and I always find exactly what I'm looking for. Their clothing, shoes, and accessories are all super high-quality and just ooze elegance and sophistication.
Issue #79 and #80 bundle
I just want to give a shoutout to the folks at Rake for always providing amazing customer service. Recently, I had a problem with not receiving my Issue #79 because of some supply chain issues. But let me tell you, Emily really went above and beyond to make things right. She managed to find a copy in Europe and not only sent me Issue #79, but also threw in Issue #80 as a bonus. That's what I call excellent service! Both magazines arrived just a few weeks later, and I couldn't be happier. Huge thanks to Emily for her exceptional help - she's a true asset to the Rake team.
Extra watch strap
I was having a hard time finding an extra watch strap for a recent purchase, but The Rake and Baptiste really came through for me when two other stores couldn't. Baptiste went above and beyond to help me, and I really appreciate the great service.
Subscription assistance
I've been a subscriber to The Rake for a while now, and recently ran into an issue when I missed an edition while I was out of town. I'm a bit of a stickler for not missing out on anything, so I knew I had to do something about it. I reached out to the Client Service Team for help, and Mia was a total lifesaver. She gave me some tips on how to place my order properly so I wouldn't end up with two copies of the same issue. Her attention to detail and dedication to making sure customers like me have a smooth experience really impressed me. I'm grateful for the personalized help and the effort she put in to avoid any confusion on my part. It's great to know there are people like Mia who really go the extra mile to help customers and make sure we get what we signed up for. Thank you, Mia, for your outstanding service and for making sure I don't miss out on any of the great insights from the founder. I feel a lot better knowing I can always count on The Rake team for support when I need it.
Subscription assistance
I needed some help with my subscription and couldn't get a hold of anyone through email. But when I asked a question on their website, Andrea got back to me right away and took care of my problem. Andrea has some awesome customer service skills!
My new clothes
OMG you guys, I just got my hands on my new clothes from this place and I am so excited! I was a little nervous at first because of a past bad experience, but this time they really came through for me. I accidentally paid full price for something, but they quickly reimbursed me. And they kept me in the loop about my order the entire time. If they keep delivering this kind of service, I will definitely be a return customer!
Review with most votes
Best luxury clothing online pl
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