Turtle Beach - Overall Rating based on 22 reviews
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Gaming headset
I bought a gaming headset a while back thinking it would be awesome. But, after just three months of using it here and there, it broke and I couldn't use it anymore. I was really let down by how bad it was and how short it lasted. I also got a controller along with it, and man, that was a real letdown too. It was so bad that I had to take it back because it just didn't work right. Overall, the stuff I bought was not good at all, and I'm definitely not gonna buy anything else from that brand.
New controller
I'm a customer of Turtle Beach and I gotta say, I had a great experience with a guy named Ed. He totally helped me out with my controller problem and made it super simple and stress-free. I really liked how he knew his stuff and guided me through all the steps to get a replacement. Although there was a little hiccup with the shipping taking a bit longer, I was pretty happy with the service I got. I'm pleased with how everything turned out and I'll definitely think about shopping with Turtle Beach again in the future. Thanks for the awesome customer service!
Maintenance service for Stealth Pro headphones
I had a problem with the left speaker on my Stealth Pro headphones not working, so I sent them in for maintenance. The whole process went really well and quick. I was surprised by how fast they fixed and replaced the headset. The customer service was top-notch - they were so helpful and nice. I definitely suggest their maintenance service if you have any headphone issues.
P12 wireless headset
I got this awesome wireless headset and it was fantastic, the sound was awesome, but then it started making this annoying white noise, like, seriously? So I called customer service and they were really quick to send me a replacement. They totally saved the day!
Wireless headset
Hey, guess what? I got this new wireless headset and I was so excited to use it for my gaming. But then, it started acting up and not working right. I was pretty disappointed, but I decided to contact their support team. Surprisingly, they were really helpful! They gave me a label to send back the old one and in just a few days, I got a brand new headset delivered to my door. The new one works great and now I can game like a champ again. Thanks a lot for the amazing service, you guys are awesome!
Stealth pro headset and stealth rgb controller
Hey guys, I gotta give a shoutout to my new stealth pro headset and stealth RGB controller - they're seriously awesome. The only issue I ran into was the RB button not working on the controller, but I reached out to customer service and they set me up with a brand new controller. Super happy with the service!
Headphones
I want to tell you about the great customer service I got from a guy named Ed at this store. My warranty had already expired, but Ed really went out of his way to help me with my headphone troubles. He gave me a bunch of tips to try and fix the problem, but when they didn't work, he kindly offered to send me a new pair of headphones for free. I was really impressed by how much he cared about making sure I was happy, and how he was willing to go beyond what the warranty covered. You don't see that kind of service very often these days, so I'm really thankful for all the help Ed gave me.
Headset replacement
My headset band broke, so I emailed the company. They replaced it for free, even though it was out of warranty! I'm so thankful for their awesome customer service. They really know how to take care of their customers.
Long-lasting headset with amazing sound
Turtle Beach always comes out on top when it comes to headsets. I've bought other brands before, but they just can't measure up. The sound quality is amazing and the durability of their products never fails to impress me. Recently, I had a problem with my headset, but Turtle Beach took care of it perfectly. They've definitely won me over as a customer. I'll always choose them when it comes to getting a new headset.
Controller Replacement
I actually contacted the company on Facebook when I saw an ad about a broken controller trigger. They got back to me right away and told me to reach out to customer service. I sent in my controller and they sent me a brand new replacement super fast. The customer service was top-notch and I'm really happy with how everything turned out. Thanks a bunch for all your help!
Wireless gaming headset
The wireless gaming headset I bought was a total bummer since it crapped out after only 10 days. But hey, the customer service was actually awesome. The person I talked to was super helpful and made the return easy peasy. They even hooked me up with a refund sooner than I thought.
RMA replacement request
I recently had to ask for a replacement item through the RMA process, and I was really happy with the quick and helpful service I got. They responded fast to my request for warranty repair or replacement, and the replacement item arrived quickly. The whole process was smooth and efficient, which was a pleasant surprise. They turned it around fast and communication was easy. The service was great, and I'm very happy with the product itself too - the RMA replacement item is working perfectly and even better than I expected. Overall, I'm really satisfied with how everything went and would definitely recommend this company to others.
The best headset my sons ever owned
This headset is awesome! I love the swivel down mic - it's great for chatting with friends or you can tuck it away when you only need the headphones. The mechanics are really well done and easy to use.<br><br>Setting it up is a piece of cake - just plug in the USB chip into the Xbox, turn on the headphones, and you're all set! The sound quality is amazing and my kids really enjoy using these headphones for gaming.<br><br>The customer service from Turtle Beach is top-notch! They really care about their customers and go the extra mile to ensure you're satisfied with your purchase. Thank you, Turtle Beach, for creating such an awesome product. I'll definitely be recommending you to all my family and friends!
warranty replacement for Xbox headset
I gotta say, dealing with Turtle Beach for my husband's Xbox headset warranty replacement was just great. They made everything so easy and really proved that they back up their products. The whole thing went super smoothly, plus they took care of all the shipping costs. We got the replacement in a decent amount of time, and that really meant a lot to us. Thanks for the top-notch service!
Replacement headset
My new headset got here super quick, only two days after my old Turtle Beach headset kicked the bucket. I reached out to customer service and they were awesome, gave me some steps to try and fix it myself. When that didn't do the trick, they didn't hesitate to send me a brand new headset at no cost. I was really impressed with how fast they handled everything and the great customer service they gave me. After this cool experience, I'll definitely be coming back for more Turtle Beach products.
Stealth 700 Gen 2 headset
I had a problem with my Stealth 700 Gen 2 headset where the volume buttons stopped working after only three months. When I contacted customer service for help, they were really quick to respond and eager to assist. They walked me through some troubleshooting steps, but unfortunately, it didn't fix the issue. They promptly set up a replacement for me to send in my headset. Even with the holiday rush, I got a new headset in just a week. I've been a loyal customer for a while, and their customer service and support keep impressing me.
Recent warranty claim
The warranty process was really easy for me, especially since I have a full-time job and kids to take care of. I liked that I could take my time gathering all the info, taking photos, and sending it all in an email. It made everything less stressful and I could handle it without feeling rushed. The instructions were clear and simple to follow, so I didn't have any confusion or mistakes. I was impressed with how smoothly it all went and thankful for how convenient it was.
Wireless gaming headset
I just bought a wireless gaming headset from this company and let me tell you, I am really happy with the customer service they provided. My son lost the wireless dongle that he needed for his PS5, so I reached out to customer service for help. They really went the extra mile to assist us. They even called us, and even though they didn't have the dongle in stock, they sent us a new headset instead. Their service was exceptional!
Stealth 600 Headset
I recently got the Stealth 600 headset and I'm loving it! It's so comfortable on my ears and the sound quality is fantastic. The mic is crystal clear as well, which is perfect for chatting with my friends while we play games.
Headset replacement
I gotta say, the customer service I got from this company was top-notch. My headset had a crack, and even though my warranty had expired, they still hooked me up with a replacement. It was a breeze - I sent my busted headset in, and in just two weeks, I had a shiny new one. Their dedication to their customers really impressed me, and now they've got a customer for life. I'll be coming back for sure, and I'll be telling everyone I know about this awesome company with high-quality products and amazing customer service.
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