All reviews of Paul
Review about: Springboard
Data analysis and presentation skillset
Taking Springboard's data analysis and presentation course was a total game-changer for me. The curriculum was really organized and covered everything I needed to succeed in this field. The mentors were super helpful and always there when I needed guidance. The program was flexible so I could juggle it with my full-time job, which was super important for me. The networking opportunities were also amazing and helped me make connections with industry pros. All in all, signing up for this program was one of the best career moves I've ever made.
Review about: Jane
Job interview experience
I went to this job interview at this place, and let me tell you, it was not good. The lady interviewing me seemed totally uninterested. I know I had all the skills they were looking for, but it was like they didn't even care. Then they hit me with the "we want you" line but crickets after that. I followed up, but got no response. It made me feel pretty crummy and like I wasn't being taken seriously. Finally, they told me they found someone else. How disappointing.
Review about: Kave Home
Cute stool for room
OMG you guys, you won't believe it! I found the cutest stool for my room and it's seriously amazing! It got delivered super quickly, just five days all the way to my house in Ireland. The customer service was awesome, they kept me in the loop on when it would arrive. The stool arrived in perfect condition, wrapped up so nicely to keep it safe. Thank you so much, I'm absolutely in love with it!
Review about: Rockville
Bluetooth audio speakers
I recently bought some small Bluetooth audio speakers from this place and let me tell you, it was a bit of a wild ride. I read some mixed reviews, but I decided to go for it and make the purchase. When I got my order confirmation, I was bummed to see that there was no tracking info. I waited a few days, getting more and more worried, before I finally called their customer service. They picked up, which was a relief, but the info they gave me wasn't very comforting. They said my order was coming via DHL instead of FedEx like I expected, and promised it would show up the very next day. I live in Tennessee and the warehouse is in New Jersey, so I was skeptical about how fast that could happen. She didn't give me a tracking number until the next day, despite my doubts.
Review about: Scalpers
Recent purchase of clothing
My recent experience with this company has been really disappointing. I ordered something over two weeks ago and still haven't heard anything about when it'll arrive. When I tried to reach out to customer service, they weren't very helpful and just kept passing the blame on to their suppliers for the wait. Their poor communication and not taking responsibility is not what I expect from a company that's supposed to be reputable.
Review about: Jack Rogers
Jack Rogers Sandals
The quality of Jack Rogers sandals has really taken a nosedive. I just bought a pair and was shocked to see that the soles were no longer leather and stitched to the upper sole, but instead glued on. After only wearing them a couple of times, both soles completely came apart. I used to be a big fan of this brand and have had multiple pairs in the past, but I won't be purchasing from them again. It's really disappointing to see such a drop in quality.
Review about: GoSmart
Flight booking experience
My experience with this flight booking service was just awful. They kept changing my flight without telling me and it took forever to get my money back. Their customer service was a joke, totally useless. It's so irritating that they're still in business after all the complaints. I really recommend staying far away from this flight booking service. Booking with them was the biggest mistake I made this year, and I really wish I hadn't done it.
Review about: Shipt
Grocery shopping experience
As someone who's been using the grocery shopping service for a while now, I just gotta say - tipping your shopper is crucial for a good experience. Sure, it's super convenient to have someone else do the shopping for you, but if you don't tip them well, you're probably gonna get not-so-great service. Keep in mind these folks are taking the time to get your groceries no matter what the weather's like, so they definitely deserve to be paid fairly for their hard work.
Review about: Naadam
Cashmere sweater purchase
That cashmere sweater I bought was amazing! I heard about it from a friend and thought, why not give it a shot? And let me tell you, it did not disappoint. It's got the perfect weight, fits like a glove, and the fabric against my skin feels so luxurious. I was so happy with my first one that I had to go back for more. But when I tried to order more colors, they were all sold out. Bummer. The good news is, their customer service was top-notch. They really went out of their way to make sure my second order went without a hitch.
Review about: LepreStore
m+
team was super skilled, support was friendly and prices are quite cheap. definetely will back again!
Review about: Catawiki
Whiskey
No customer service
Review about: AMAC
Membership
Appreciate that they represent my conservative views with their activities. All the benefits of the other group without the liberal agenda.
Review about: AMAC
One year Sub
Continual bombardment with emails about insurance. When I clicked on link I had to join for $16 for a year. Was interested in insurance so I gave CC #.
A month later still no call from them, so I called them. Operator informed me that I had received an voicemail from a trusted agent that had been with the company and wouldn’t lie about calling me and/or about leaving a voicemail. I said no ma’am they have not called and they definitely never left me a voicemail. She argued, I said BS, now your calling me a liar. Operator informed me that because I said BS that she was going to hang up now.
COMPANY DEFINITELY NEEDS TO MONITOR THEIR CALL CENTER.Seemed like quite spontaneous and rude comments from both parties. Does not reflect well on the customer or company. Not much value here.
Review about: Cymbiotika
I bought several products
Cymbiotika has amazing products. However, I have one major problem with their website. I was a first time customer, and wanted to take advantage of the membership discount offered for buying multiple products simultaneously. I did not realize that by becoming a member that I would be receiving my initial order monthly. That is to say that I would be billed for my initial order every month unless I deleted my "SUBSCRITION". So, they have taken it upon themselves to assume that you would like to receive the same exact items your order each month. In my opinion that is a form of deceptive marketing practices. The customer should be allowed to decide what products they want to purchase, and when they want to purchase them. I tried to request a refund from their customer service department but was told the product had already shipped. Well, I informed them that I will never purchase another product from a company who would stoop to these type of unethical practices to increase their bottom line. I hope others with similar experiences would share their thoughts as well.
Review about: JIGGY
puzzle
Easy to place an order and very difficult to get help. I would NOT (repeat, NOT) recommend this company. Good luck!
actually, Jiggy contacted me and said my puzzle will finally be shipped. I guess better late than never??
Review about: Soulmia
Multiple items
I've ordered multiple items from Soulmia and I was very pleased with with the experience, from start to finish.
I will definitely buy from them again.Review about: Bricks Masons
Masonic Tuxedo Cufflinks Collar Studs 6pcs Set
Delighted with both the cufflinks and shirt studs - a fantastic gift for the more formal masonic occasions. Paul - New Zealand
Review about: Lensmart
Glasses
I like their glasses very much. I'll get them in less than two weeks. I'll buy them again
Review about: Bricks Masons
Apron
A very personal thank you to Bricks Masons. I was very impressed with the quality, as well as selection, however, the customer service is what will keep me a return customer.
Review about: HottPerfume
Perfume
This is perfect. I love it.
Review about: Trainz
MTH Premier cars
Purchasing through trainz was fine when u buy multiple items to offset the shipping.
Review about: Wow Tech
Great Collections
Not only great rather best toys ever picked from market either directly or through web site all best expected features Anniversary collections is a complete pack for best time applications especially We vibe Sync .Adjustable feature is very common but stability in modes is very rare
Total hand controlled remote to increase or decrease vibes Similarly other one is of great usages of this very special kit Pricing is fine mostly cost is same as in other stores but performance and quality is different then all previous purchase Very punctual on delivery part with all best precaution and deliver only to consigneeReview about: KidsHoo
Poppa Pig Slipper slide
Ordered the item on October 18 and as of Dec 12, I still have not received the item yet. The following is the USPS tracking number the company provided - 42021122927489024933867022****. Obviously they do not want me to track the package and I hope this is not a scam.
Yep...file complaints with BBB, FTC and USPS.
Review about: Best Vet Care
Revolution Pink for Cat
Bestvetcare.com is a great online store for pet supplies. It has sales around the year. I bought Revolution Pink for my kitty and got 12% discount in respect of the holiday season sale. They delivered the product within two weeks. I loved them.
Review about: Positive Grid
Spark + HD-9
I ordered this amp on April 23, 2020 and it is now June 28, 2020 and still no amp. I made the purchase with my Capital One credit card so I figured "no problem I'll just report this to Capital One and they'll refund/claw back the money". Not so easy, Positive Grid has a no refund policy for their equipment that I never received. Amazing but true. it is in the State Attorney's General's Office hands now.
I'm in same boat/situation as everybody else. You mentioned the State AG's Office. I believe PG's principal place of business, according to the Better Business Bureau, is in Las Vegas, NV: 3773 Howard Hughes Pkwy STE 500S, Las Vegas, NV 89169-601. The principal is Mr. Tao Liu, Manager. According to the NV Business Search, Karla Vazquez, President
Well, I know this will piss alot, and it maybe alot of people off, but I have to share this for positive reasons. August 1st I ordered my spark amp, after many, many months of debating, due to the complaining about shipping times. This morning I got an email saying it had shipped from Arcadia CA, and is expected to deliver this Fri. I actually had gotten a regular message fr FedEx before that, like the day before. Seems to good to be true, but I'll know in two days. Not sure why some are still waiting for theirs after many months.......
Review about: Alpha Defense Co.
Really badass collections!
I bought a shirt from here and its so cool. Not just the print is good in quality but the quality of the shirt is really amazing.
I dunno why i never tried this before but i am going to more stuff more.
The rate is not that expensive but again it can be little bit extra.
Alpha defence co is recommended for its quality, so no matter what you bought, it will be good.
Also the services are amazingly good too.I haven't recieved my order Order #ADG4-1177274] (2020-02-08) WHY
I haven't received my order ADG4-1180081.
What's going on?Order adg4-1185498. I still have not received. Can not get ahold of Customer service
Seems like they either over extended themselves, or it's a scam company. They don't answer emails or texts, so...
I placed an ordered on 2/9/20, since then I've written several emails with no response. I cannot get an answer from customer service. When I ordered on 2/9/20 it said 2-5 days delivery. At this point I just want my money back.
I ordered on 2/5/2020 and got a confirmation that it was received but i haven't received anything else from them. I sent multiple emails in response to the confirmation but also no reply from this Company.
I ordered on 3/24/20 and received a confirmation. On 3/29/20 I received an email stating to add another 72 hours to my delivery due to protecting their employees .I called to cancel my order but no answer to phones calls or Emails.
Waited on their chat line for over 40 min. started at #26 in line. Finally got on with Shakira who said she would check into my order status as I never received a tracking number.. Got cut off and bounced back down to # 40 on the list! Still don't know the status of my order. Wish I would have check here before I placed my order.
I ordered the beginning of Feburary. I asked countless times for an answer as to where my items are and no response. Up until last night 3-30-20 I got a response only because I threatened to take them to court if they dont respond or give me my money back. They sure didnt hesitate to semd it right away. Truly wish I wouldve came here to read the reviews..
I should have done my due diligence before ordering from a fraudulent company like Alpha Defense. Well this totally sucks.
Did anyone get their shields?
I only received 4 masks of 5 please let me know what happened to my last mask it’s the red bandana.....
This has been going on all week no response they’re presence is online for their IG page but they continue to not respondTerrible customer service. Don't answer their calls, emails, etc. Such a scam. Just want my money since they are taking forever to send my order. Don't order from them.
Put an order in 3/34/20, after no returned emails, waited over 90 mins to speak with a csr who still didnt have a tracking number. Company is a fraud. It's now 4-3-20 and still no tracking number.
This company looks like another scam. I purchased an order back in early February and received a
conformation number only to be followed by an email. The email said my order was on back ordered. I tried contacting them but no answer. I also tired the on line chat only to very told it will take up to two weeks to get a reply back. Well I guess now its time to make some phone calls. This gas to be put to a stop. This is scamming. Time to pay up.ADG4-1231733] (2020-03-29) have not received my order. Tracking says status not found. Cant get a real response. Horrible customer service. Nothing but bad reviews should of read them before I tried to order guess I'll have to take action. Total bullshit.
Ordered on 3/22 and received my items two weeks later. I was getting a bit worried as I've already been scammed once recently and took about 9 days after purchase to get my email that the order was shipped. I received my order yesterday two weeks later from the day of purchase. I'm completely satisfied with the merchandise received. BE PATIENT PEOPLE.
Just wondering if anyone else has received their products yet... I ordered on 3/29/20 and have not received anything. Order #ADG4-1229738] (2020-03-29)
Same as above, shitty customer service. Cant even get thru to cancel my order. ADG4-1253784.
the suck i ordered 20 da ago not.one follow up direct email no tracking number nothing
Ordered arm sleeves had good luck no problems recently ordered face masks got charged but haven’t received yet gonna give another week before I call like there product and hope they become more efficient
This is crazy no updates no emails nothing at all. They should be upfront and let customers know that shipping is delayed by 30 days or more... I'd rather go elsewhere than go through this!! Sent me one email with a thank you for your recent order and then nothing else!! Nope I DO NOT APPROVE AT ALL. No I WILL NOT BE SENDING ANY OF MY FRIENDS YOUR WAY!! Please Better CS Would be greatly appreciated!!
Terrible experience, I asked for a refund after radio silence, they are a scam company, do not order from them!
I guess we all need to get together and sic a lawyer on this company..smh..sounds like a plan ...you guys in ?..its the principal..
I ordered 4 masks on 4/2/20 still haven't received tracking number cant get ahold of anyone. They need better people skills n for them to take money n not let you no anything is why im mad I will be contacting BBB on 4/13/20 if I dont recieve my product
[Order #ADG4-1243424] (2020-04-01) Still haven’t received any tracking information and no response from them...
Never received our order.
Order 8G4-1247948. Not feeling it.Has anyone received anything from them in the past month? I ordered my items 2 weeks ago and I all I have recieved is dead silence from them.
Placed my order on 3/30/20, have not received an order number or any information on shipping. Tried to online chat but no one answers.
It would have been nice if this company was up front about the extended shipping time, I would have spent my money else where. I will be contacting Amex for a refund!
Received my order yesterday, 4 of the 5 items were not what I ordered. Tried to contact them by phone and Chat. Only response was "we substituted what we had" and then gone. Name was - Shakira.
Received order today. None of the 5 match what I ordered or what the packing list says. Emailed them and told them to fix it. If I don’t receive a response in 24 hrs, I’ll dispute the CC charge.
My order number ADG4-1214833
I haven't received anyupdate any msg from company side not responding any call any chatI'm down to so these people how with me
I placed my order on 4/18/2020 and have only received my order confirmation. I swear they took my money before I even hit "Submit Order". All I can say is I'm so glad I had an 80% off coupon! By the sound of it, if I do ever receive my order, I will not be getting the face shields that I ordered. I'm hoping to get them sooner than later for the fact that I am immunocompromised, but I'm definitely not very hopeful after reading all of these reviews. With that being said, as long as I get my order the hubby and I can still use them when we ride the bike. If I don't, they can bet their sweet asses I'll be reporting them to the BBB!
Ordered 4/16/2020. Haven't gotten any reply about my order or a shipping date nor a tracking number. I'm starting to think this is a scam
I really wished I would have checked into this company before ordering. I spent 45 dollars and paid 25 dollars for priority shipping only to figure out this place is a scam, I would have never ordered from them had it not said "VET OWNED"..... Off to the bank I go then to BBB, good luck with your company after all these people send in complaints.
Orderd a couple of 5 packs so we can share. Everyone wanted a couple of the blackout American flags. Anyways got 15 all black. This was supposed to be split between 5 people for 2 blackouts and 1 black. They shipped 15 solid black which reading these reviews seems to be the normal for them.. Yes quick to take the money.. then instead of sending what we ordered they just went and sent what they wanted. Don't want them, we didn't order all black and wouldn't have ordered if blackout American flag wasn't an option.. Going to give them a chance to make it right but not going to wait another month otherwise going to file a dispute with the CC.
Review about: Alpha Defense Co.
Alpha Defense 5 face shields Jan. 2019
For those of you whom have ordered these in 2020, I would recommend that you be patient. Like most companies globally, I’m sure that they are overwhelmed, and short on staff. Please give them some time to prepare and send your orders. I do not work for the company or are affiliated with them in any way, it’s just that our society has become so use to life being instantaneous. Years ago we were use to waiting “8-10 weeks for delivery,” of products. Calling multiple times and sending multiple emails is only going to bog them down more. PLEASE STOP. Put yourself in their shoes for a few moments. I assure you that this is a REAL company with real products. I encourage you to read my personal review of the Alpha Defense company and their products.
I ordered these for their versatility, as well as to keep my head warm. I have Trigeminal Neuralgia, and the slightest breeze can put me in agony for days. Because I get so many nerve blocks and injections, my head is always cold, so I wear these in the house, as well as to sleep. It’s the perfect weight, the material holds up well during numerous washings, and the colors stay bright.Made in China???????
well looks like everyone on here pretty much got scammed . Good marketing by advertising on IG and FB to get people to believe in this . Ive been calling and emailing... nothing, i work outside and i ordered these timely and for a reason... I NEED MINE ASAP!!!
oh yea and not to mention, i live in Ft. Lauderdale. i can just come get mine. Thats 15 mins away!
I believe everyone is affected by this pandemic but, if youre short on staff or if the company is out of operation why do you still take orders? Why it doesn't explain before your purchase that it might take more time than usual to delivery. Why wait until you placed your order, then make you pay then right after ohhh it might take up to 30 days to received it. Then after that ohhh there's no one available to contact, call or chat but, im surely going to take your money.
I NEED MINE ASAP TOO!!Quick to take ???? THEN say "oh, by the way, your order might take longer than 2-5 days"
All reviews are horrible. Facing the fact that I got burned by some scumbags feeding off a pandemic.. Wish I read reviews first!! My fault ..Yeah this product come in from China, we have to wait 30 days , but went you go to the website they said 5 to 7 days and they get your Money immediately
It's Obvious that SA Fishing Co and Alpha Defense Co are the same company. I'm just hoping it's not a scam, I already realize they are made in CHINA. I wish the company would just communicate and advise on the reel order status. I understand the current delivery situation and extended time with products. I would at least like to know that this is a legit company, legit sale and feel like a valued customer. Please communicate!!!!!
I just ordered some. Website said up to 30 days which i thought was reasonable considering the demand and getting the material. I hope its not made in china because it says that its veteran owned
I've ordered from SA before. It's not a scam. Just taking longer because of the pandemic
Ordered. 4/3. Came in the mail today. I ordered 5 different designs that were available. Got 5 plain black face shields today with a card stating it’s not what I ordered... absolutely no communication saying that they were out or that they couldn’t send what I ordered. I never would have ordered from them if I knew this would happen. I try and contact customer service and I am 100+ deep in the waiting list and it’s not moving.
Could someone go pick my order up and ship it to me? I will Venmo the money to you. This is a joke.
Ordering 5 ⭐️
Pricing 4 ⭐️
Shipping -5 ⭐️
Delivery -5 ⭐️
Customer Service NONEXISTENTi was excited to finally order these face shields. i ordered them on March 30. today is April 21. i haven't received an email since April 4th saying that it'll be 7-10 days before i get a tracking number. I've been trying to LIVE CHAT then for almost 3 days. the live chat starts at 99+ and i've been through it 6 times. got glendy or a gwendy to answer but after them asking how they can help me there was silence for 20 ish minutes then a message saying that the store is closed and showed me their operation hours. everyone is telling me to give up, that i got scammed.... i'm starting to believe it. this company is horrible.... pandemic or not.... i will never order from SA or AD company again. i will advise everyone to do the same.
I finally received my order but none of the eight items were what I ordered. The packing slip that came with them stated exactly what I ordered. I just received totally different mask plus no decal. Totally unsatisfied and would like to return but no one is responding to my emails. Zero stars!!! I’m pissed!!
I placed an order february 27th long before the pandemic and still not have received it...tried the live chat messaged them on facebook i feel like i got screwed
Finally got my order, and 3 of the 5 are right and the 2 , I wanted the most were subbed out, I’m upset
Order 4/5. Package sitting in same location since the 4/17. Can't get thru to them. Waited 2 hours in the cue. Then they said, be right back. 2.5 hours later. disconnected me. Filed dispute with credit card company. Looks like a scam to me.
We put in an order and paid for it over a month ago and got a cpl emails, which has seemed like enough to string you along. Your order is ready you will receive an email in a cpl days with tracking info. That was about a week ago. No problem taking your money, but no hurry getting your product out....
I get things are slower because of Covid 19, but this BS. I ordered mine on April 4th. It finally shipped on April 18th and won’t get here until the April 27th. I also ordered some items on Amazon on April 15th, and have already received all items. I think it’s because the company uses DHL to ship. My tracking says my package has been sitting in Raleigh for two days!! Raleigh is literally two hours from me!! And I have to wait another three days!?? Last time I will buy from this company, maybe if they use another carrier for shipping, but probably not.
Ordered 5. None of the designs we ordered were the ones we received. This wouldn't necesarily be bad except that I have all boys and these were cheetah, rainbow, and zebra print. I am on the non-moving, "99 people in the queue" chat, phone closed, and the email address non existent! "We will make it right" doesn't quite cut it.
This was written by a staffer for sure. There is NO EXCUSE for labeling items "Sold OUT" on your website when it is not in stock and waiting to be shipped from China or God Knows Where? Sending me crap overstock I didn't order without asking is a scam pure and simple. What vet would do this to another Vet?
Huge delay. Bait and switch. I have 5 designs I didn't order. I'm willing to get a trading post going. Live in CO
I got mine finally and none of the designs I ordered were what I received. Not even the correct decal !!! what a joke, can't call call them, can't email them...only a dam chat that puts you at 99 and you sit and wait forever for nobody or not even a freaking robot to speak to. I wish I would had done my research first but you know do to this virus and all I just bought them because I needed them since I work outside and my job is very active and moving around...what a scam
I've been reading everyone's post on here, so I won't waste anymore time trying to get my order CORRECT! I too was #99 in line to chat w/customer service, 2 out of the 8 I ordered was right, the others are purple, outerspace crud etc, I waited patiently for the shipment, but their covid 19 excuses no longer work, we all wouldn't be ordering so many if it weren't for covid 19, don't get screwed like the rest of us, don't order from this Co.
Bait and switch at its finest! Blocked my phone number and live chat? What a joke, bout yo speak with my bank about a charge back! Scam alert!
PK 20-04-2020
Ordered. 4/3, came in the mail yesterday. I ordered 5 different designs that were available. Got 5 completely different than what I ordered with a card stating it’s not what I ordered... absolutely no communication saying that they were out or that they couldn’t send what I ordered. I never would have ordered from them if I knew this would happen. Not one was correct! 99 deep in the waiting list and it’s not moving so I think I'm going to try my luck going thru Paypal for refund. I knew from the reviews this was risky, but I just assumed they wouldn't come, not that they'd just grab any 5 and mail them out.[Order #ADG4-1170588] (2020-01-30)
By the looks of things my order seems a lost cause. I placed my order on 01/30 and other than an email confirming my order, I received another indicating order was inbound without a tracking number. Tried live chat and calling them, which lead to zero results in chatting with anyone. It's been well over 30 days. I don't want to give up my hopes, but this seems like a scam!Ordered back at the beginning of April still haven't heard anything they changed my address from pa to fl can't get ahold of anyone chat says 99 in queue every time I get on call voicemail is always full haven't got a tracking number HELP
Hello put my order in on April 16 20 still haven't heard anything but they sure did take my money
ORDER NR ADG4-1253463
DATE 2020-04-03
I bought 8 face shields, delivered on 2020-04-27. All the horrible prints, none of which I chose on the site. They did not warn that they would be changing all the prints. I try to contact by phone, by chat, but nothing. This company is a fraud. For sure, buy the manufacturer as cheaper prints, which are horrible, like which are not advertised on the website. Advertise as prettier, that for sure or manufacturer has a value above, and then Alpha Defense, delivers these crap. UNTIL THEY ATTEND ME I CONSIDER THIS COMPANY A FRAUD.Same as everyone else. Ordered, and after completing order it says could be 30day delay. Finally get it and it's totally wrong. Not one item I ordered came. {Also order an 8-pack, and only recv'd 5-total; and again all Wrong!
My order finally came in, no big deal for taking some extra time because of the China Virus. The big thing is I tried cancelling my order well before they were shipped out and could not under any circumstance reach anyone. I was not surprised to find that my order did not contain one of the 4 out of five facemasks I ordered. The only one they got right was the mystery face shield. They pride themselves on customer service but provide no viable way to reach them. Oh and the reason it takes so long to get your order is because the product is made in China and they probably ran out due to demand. Could not replenish stock quick enough to maintain filling orders. So to those shopping for this type of product ... my advice take your business elsewhere.
Not happy no response sorry should have reserched!
Has anyone sent a complaint to BBB? I have
So far no response from this company what so ever. Using our current pandemic is not an excuse for this company's lack of professionalism. From just reading these reviews, they are liable to a class action for fraud ( bait and switch), breach of contract, and professional negligence. Unless they correct their shortcomings, they will find themselves in a worse situation.
As for the statement of how years back one had to wait 8 to 10 weeks for items? That was when people and businesses relied sole on hand written orders and mail (No computers involved) as a form of communication.
Patience is a virtual but under current circumstances, daily or weekly updates on your company's situation would be more beneficial.All out of patience with these people, over 2 weeks no tracking # no shipping update. of course you happily took money ASAP. waste of time with the live chat option, twice I've waited over 2 hours only to be disconnected. I'm ready to turn this over to my bank and let them pursue it as fraud. It would be very easy to text/email customers with updates. not being upfront about your practices makes people wonder.
It's a business and if you want customers to return and or be happy, you MUST provide a reasonable service. It isn't about being patient, it's about backing up what you say. PS: They've removed email and phone number from site. UGH! Never again!!!
"Because SA Company owns its own manufacturing facilities (all in Boca Raton) and sells completely online, it is able to sell at better quality and more affordable prices than competitors, the company says."
Made in China? Already regretting my order.BAIT AND SWITCH...... And I thought I was the only one. Take your money and give you something you don't want. Other businesses give the customer what they ordered, not here. time to contact Better Business Bureau
I placed an order on 4/17/2020 and am in the same boat as everyone on here. Zero communication but the money was deducted in less than 12hrs. I have been trying like others and have come up empty until today. I know where all the orders are. They were given away to the local community of Boca Raton, FL. Search SA company and you will see several articles and news clips from 4/15/2020 and 4/16/2020 showing the have away 10k of the face shields. I know they thought they were doing the right thing by donating them but don't screw with your paying customers and be honest on your site. Hey, we have away all our inventory to help our community and will let everyone know when it is back in stock. I'd still like my order and not substitutes. I can wait another month but if I do not get communication, the charges will be reversed.
It's more than a month and still did not get my order. I placed my order on April 7th, 2020, and I did get it yet. They send me a track no. without any update since April 27th, 2020 " waiting for the package ". I tried to call them but their VM is full, and no one reply on their live chat. Very bad customer services, and I'm very disappointed.
Been waiting since March can't even get through to get a refund and they say they are working 24hrs a day 7 days a week
i have filed a complaint with the attorney general of the state of Florida
please do the sameSounds like we got scammed too. Ordered masks over a month ago. I've emailed 3 times now, no response. My husband is a Marine and the whole reason we ordered with this company is because they said they are veteran owned. Shame on you for scamming people during this time. We won't be this dumb again with this company.
Not happy with made in ???????? Bullshit. Thought I was buying and supporting ???????? company.
Alpha Defense Co. is a scam. They took our money and don’t deliver product. I’ve tried numerous times and methods to get info and I get absolutely NO response. I should have done research on this company before I even bothered with them. Plus reading these comments to see that this is a Veteran owned company ordering from China. If this was a veteran promoting USA products then I would be sympathetic. This company is a joke
Took over a month to get my face shields ---didn't get the exact designs I wanted and the pattern is NOT ON BOTH SIDES OF THE CLOTH (the inside) so when you fold it around, no pattern there! I'd return what I ordered however, I just don't want to bother with this anymore.
I ordered in 4/15/20. Still no response tracking number. Blocked me on Facebook cause I say scam don't buy. Chat online doesn't work. Take your money in minutes and your done
I wore this once and now there is a chemical smell and taste in my nose and back of my throat.
DO NO BUY!!!!! Impossible to reach, voicemail full, chat doesn't respond, no email to reach them.
They also sent me the wrong items...
This company needs to be sued, I am happy to spearhead it.
If #Covid19 was a company, it would be called Alpha Defense! Bunch of clowns running a disgusting company!!!Worst service ever. poor excuse of no phone lines, have the team work from home, correct the orders that were sent wrong. Chat lines say hi, give them the order number and the error they split.
That person who wrote that be patient obviously works for them.
I've ordered several things from Amazon and E-bay weeks after I order my stuff from here. Received all of them in less than a week. It's been over a month now and I keep getting the run a round from them. 3 times they told me I would have it within 24-48 hours. Still nothing!!!Ordered about a week ago. Never even received a confirmation email. Been trying to get ahold of them for a week. Nothing. I have a feeling I was scammed.
placed order, but did not receive anything. completely scammed.
Sounds good to me. Thanks