Scalpers Reviews
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Reviews (23)
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Basic burgundy t-shirt
I bought this burgundy t-shirt back in April from a popular department store. But, when I washed it only twice in May, the color faded in three spots, even though I used delicate detergent. I was really bummed because I expected it to hold up better in the wash. Anyways, I went back to the store and talked to one of the sales reps about it. She swapped it out for a new shirt right away, no questions asked. I was impressed with their customer service, so I ended up buying two more shirts while I was there.
Item exchange assistance
I lost the receipt for my order and got all stressed out because I thought I couldn't exchange the item. But let me tell you, the people who work at that store were super helpful and made everything go so smoothly. They totally got my situation and were quick to help me out, so I was able to get my exchange done without any problems. Their customer service was top-notch and they really went above and beyond to assist me.
Customer service experience
My customer service experience was pretty bad until I connected with a representative named Cristina. I had tried emailing the company a bunch of times but didn't hear back until Cristina stepped in. Her help was amazing - not only did she reply quickly, but she also gave me the info I needed to fix my problem. I really thank her for being so professional and for truly caring about customers like me.
Jacket purchase for exchange
I bought a jacket at this store when I was in Spain, but when I got back home, I saw that the size wasn't right for me. So I reached out to their customer service, and they were super helpful. They walked me through sending the jacket back to the store in Spain for a different size. Everything went smoothly, and the new jacket showed up quickly without any problems.
Crappy pants purchase
The customer service at this store is just terrible. I had some problems with a pair of pants I bought recently, and Juan and his team did a terrible job of helping me out. They were not helpful at all, kind of rude, and just plain dismissive. It's a shame because their products are actually pretty good, but their awful customer service just ruins everything. I definitely won't be shopping here again.
Men's tailored suit
The customer service at this place is seriously top-notch. They're not just super professional, but also really helpful. It blew me away how quick they were to respond to my questions and how proactive they were in helping me with my purchase. I have absolutely no hesitation in recommending this store to anyone on the hunt for high-quality men's clothing.
Leather jacket purchase
I had a problem with a leather jacket I bought at a store in Centro Oeste in Madrid. The staff there were really nice and understanding. They fixed the issue fast and I didn't have to deal with any extra hassle. It was great to see such awesome customer service. It just goes to show that the company is well-organized and knows how to take care of their customers.
Excellent customer service
I had a problem with a delivery that was supposed to be delivered but I didn't get it. The customer service team was really helpful and fixed the issue fast. They stayed in touch with me and let me know what was going on. I really liked how they took care of everything. I'll definitely keep using this company for my shopping. Great job!
Shoes and bracelet
I was super impressed with how fast my order arrived. The packaging was top-notch and the items inside were just like they were described online. The bracelet and shoes I got were really nice quality and I'm extremely happy with my purchase. I'll definitely be coming back to shop again!
Damaged item
I bought something that showed up broken, so I reached out to customer service. Within a week, they took care of the problem quickly. The service was top-notch and they really went out of their way to assist me.
Return process issues
I tried getting in touch with customer service a bunch of times about my return through email and phone, but haven't gotten any response. It's been super frustrating and disappointing dealing with this lack of communication. I'm thinking about taking legal action because the company hasn't been addressing my concerns or helping me with a solution.
Cool stuff
I purchased some awesome things from this store, but when I had an issue with my order, the customer service wasn't great. I had to send photos of the product even though they already had them, and then I didn't hear back for days. It made me feel like they didn't value me as a customer. I used to shop here frequently, but now I don't think I will anymore.
Suede jacket purchase
I bought this suede jacket from a store thinking it was one thing, but turns out I was given some wrong info about where it came from. So when I got back to the States, I got in touch with customer service to see if I could return it. That was on December 5th and all I got was a message saying they were looking into it, but haven't heard a peep since. It's pretty annoying that they're dropping the ball on fixing this mistake.
Overpriced poor quality shirt
I recently got a shirt from this store and after washing it just twice, I found a huge hole in it. The customer service might be good, but the clothes are definitely not. I was really let down by my purchase and won't be coming back to shop here.
Black jeans
I love these jeans! They fit so well and go with all of my tops. I wore them to school today and everyone was asking me where I got them. They're definitely my new favorite pair!
Recent purchase of clothing
My recent experience with this company has been really disappointing. I ordered something over two weeks ago and still haven't heard anything about when it'll arrive. When I tried to reach out to customer service, they weren't very helpful and just kept passing the blame on to their suppliers for the wait. Their poor communication and not taking responsibility is not what I expect from a company that's supposed to be reputable.
Return order not processed
I ordered something online to return at the Benelux store, but I can't seem to reach customer service. I've emailed and called multiple times, but I still haven't gotten a return label after 2 weeks of trying to get in touch with them.
Return issue
I had a terrible experience trying to sort out a return problem at that store. I tried to contact customer service several times, but didn't hear back. Finally, when I got a person on the line, they only spoke Spanish and ended the call when I asked if they spoke English. I tried calling again, but no one answered. It took sending so many emails before I finally got a response, and there wasn't even an apology. The return package made it back to Spain, but I still haven't gotten my refund.
Unresponsive customer service
My experience with this company has been super frustrating. I tried to return something but couldn't figure out how to do it. I reached out to customer support multiple times, calling and emailing, but never heard back. I ended up having to pay to send the item back to Spain myself, and still got no response from the company. This lack of communication and help is just not okay. I had to get legal help to deal with this mess.
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