Brightside Reviews
Reviews (15)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Virtual doctor's appointments covered by insurance
I don't understand why some folks are leaving bad reviews about this place because it has seriously saved me. I had been trying to see a doctor in person for months, but then I discovered Brightside - they even take my insurance, so I'm all good. Ever since I started doing virtual appointments with them, my life has improved so much. I am beyond grateful to them. It's like a huge burden has been lifted off me now that I'm finally getting the medical attention I needed.
Psychiatric medication prescription
I had such a great experience with the mental health professional. They really listened to me and made sure I was well taken care of while getting my prescription for psychiatric medication.
Counseling experience
I had a counseling experience recently that I really want to talk about. It didn't go so well, to be honest. The counselors and doctors there were not very helpful. They were rude, made me doubt myself, and blamed me for my problems. I left each session feeling even worse than when I went in. It felt like they cared more about making money than actually helping people. They were always running late and I never felt like they really listened to me. It seemed like they were trying to push me to my breaking point instead of giving me the support I needed.
Prescription medication disaster
I just have to say, my experience with this company was a total disaster. It's hard to even know where to start. They not only messed up my prescription meds, but they totally dropped the ball on communication. I tried reaching out multiple times during a crisis and heard nothing back for over a week. That's just not okay, especially when it comes to mental health. Their lack of care and compassion ended up with me spending two days in a psychiatric ward last week. It's so frustrating that I had to go through all of that because of their neglect.
Overpriced disappointment
When I decided to buy something from this place, I was really hopeful but ended up super let down. The product was way too expensive for what it was, and the customer service was basically non-existent. When I tried to get some help, they were totally unprofessional and didn't even bother to respond. It feels like this company doesn't give a crap about their customers or making them happy. Do yourself a favor and stay far away from this place.
Appointment Booking
I just had this really annoying situation with a mental health appointment booking app. The app was all glitchy, and I got charged a fee for missing my appointment even though I had screenshots to prove it wasn't my fault. But when I showed the screenshots to customer service, they didn't believe me and thought I made them up. It was frustrating to be accused of lying and blamed for something out of my control. Their lack of understanding and care made me wonder if this platform really cares about helping people with mental health problems.
Therapist 5 stars, Nurse Practitioners 1 star
Man, let me tell you about my therapist at that place - they were seriously sent from above, like an angel. They really got me through some super tough times. But then there were the nurse practitioners, ugh. They just didn't seem to have a clue, especially when it came to dealing with ADHD. I remember one time I asked them for help and they totally gave me the wrong answer. And don't even get me started on the meds they had me on, it was rough. They made me feel awful, like I was stuck in a deep, dark pit. When I told them it wasn't working for me, they just brushed it off like it was no biggie. Like seriously, why even give me something that you know is terrible for most people? And on top of all that, my nurse practitioner kept changing so often that I never got the right meds I needed to actually start feeling better.
Back payment invoiced
I can't believe it, Brightside just went ahead and sent me this invoice for back payment out of nowhere! Can you believe that? It totally messed up my plans to pay rent on time. And on top of that, no one at customer service even bothers to pick up the darn phone. I was beyond upset, honestly. Save yourself the trouble and steer clear of that place!
Therapy appointment
I had an appointment with a therapist at this place not long ago, talking about my struggles with depression and trauma related to my adult kids. But then, out of the blue during our last chat, they dropped a bomb on me - said their "team" decided my depression was too severe for them to keep helping me. Man, that hit me hard. And to make things worse, they told me this on a Friday night! The therapist mentioned a few other places I could try, but honestly, I was feeling so fragile, I needed support now, not days later. It's pretty messed up that they would make such a heartless call that could seriously mess up people already in a tough spot.
Waste of money
I spent 95 dollars on something I didn't even want, and now they won't give me a refund! I tried to schedule an appointment, but their customer service is so incompetent, they couldn't even assist me. I had to cancel everything because they wouldn't accommodate my schedule. Now I'm going to pester them with emails until I get my money back. Why do they have to make this process so challenging?
Dental work
I gotta be straight with you, this place is a total scam. I went in for some dental work and they hit me with a crazy bill that my insurance barely covered. Ended up shelling out almost $1600 in less than 2 months for just a basic dental job. The work was shoddy, the staff was super rude, and the whole thing was a disaster. Don't waste your cash here, find yourself a better dentist.
Therapy Session
My time at Brightside was a real letdown. I felt like they totally took advantage of me, charging for stuff I never even got. The customer service was a joke - took forever to hear back from them. And don't even get me started on the therapist. They cursed like a sailor and didn't seem all there mentally. I'm definitely not going back there, and I'd tell others to stay far away too.
Prescription medication purchase
I recently bought prescription meds from Brightside and I gotta say, I wouldn't recommend their services to anyone. They really let me down when I needed help the most. It's obvious they don't care about their customers. I suggest folks steer clear of them to save both their money and mental health. The bad reviews out there back up my own bad experience with Brightside. If you need support, I recommend checking out local resources that are more trustworthy and actually care about helping you out.
