Brightside Reviews
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Reviews (23)
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Virtual doctor's appointments covered by insurance
I don't understand why some folks are leaving bad reviews about this place because it has seriously saved me. I had been trying to see a doctor in person for months, but then I discovered Brightside - they even take my insurance, so I'm all good. Ever since I started doing virtual appointments with them, my life has improved so much. I am beyond grateful to them. It's like a huge burden has been lifted off me now that I'm finally getting the medical attention I needed.
Therapy session experience
My experience at Brightside was really disappointing. I went in for a therapy session hoping to get some relief for my mental health, but the therapist I met with didn't really help at all. In fact, I felt even worse and more sick after the session. It's not right for someone in that kind of position to be so incompetent and unprofessional, especially when people like me are trying to get help.
Psychiatric medication prescription
I had such a great experience with the mental health professional. They really listened to me and made sure I was well taken care of while getting my prescription for psychiatric medication.
Unreliable services
I joined this company hoping they could help with my mental health, but it turned out to be a big letdown. Brightside promised me medication management and therapy, but they didn't deliver. They not only made me pay more for a new provider, but they also charged me for services I never got. Even when I asked to cancel, they still charged me for another month. Their billing practices are unfair and exploit people in need. I've tried to fix things, but it hasn't worked out. At this point, I've given up on getting my money back and consider it a lost cause. I recommend staying far away from this company.
Prescription billing issues
Lately, I've been pretty frustrated with the company. Even though I haven't used their services in six months, they keep charging me random fees every month for supposed services that I haven't received. The same thing is happening to my husband too. We both got emails claiming we weren't charged for multiple dates of service, even though we didn't even have appointments on those days. What's even weirder is that the cost of each "service" is all over the place, even though we have the same insurance. When I tried to sort it out on the phone, they just kept giving me the run-around and told me to email them if I had any issues. Then they just abruptly hung up on me.
Counseling appointment for anxiety
I was super excited to sign up for counseling at Brightside to help me with my anxiety, but it didn't go as smoothly as I thought. I had to change my appointment because something came up, and I was surprised when I found out they charged me $70 as a no-show fee. I looked through all the emails and screens they sent me, but I couldn't find where it said I needed to reschedule at least 24 hours before. I'm definitely going to dispute this fee because it just made me more anxious about my finances. This whole situation has been really stressful, especially since $70 is a lot of money, especially with prices going up so much lately.
Counseling experience
I had a counseling experience recently that I really want to talk about. It didn't go so well, to be honest. The counselors and doctors there were not very helpful. They were rude, made me doubt myself, and blamed me for my problems. I left each session feeling even worse than when I went in. It felt like they cared more about making money than actually helping people. They were always running late and I never felt like they really listened to me. It seemed like they were trying to push me to my breaking point instead of giving me the support I needed.
Medicine purchase
I can't believe it! I wouldn't even consider going to that place. The medication they gave me made me feel horrible, and then they surprised me with a huge bill. Total scam, do not go there!
Anxiety relief purchase
I was really disappointed with my experience! I took the anxiety test, scored high, and was hoping for some genuine help. Instead, all I got was some blood pressure meds and the usual depression pills. The lady I spoke to wasn't even really listening to me, she just wanted to give me more drugs! I felt ignored and rushed off the phone. I was really hoping for some relief from my anxiety and panic attacks, but all I got was a big disappointment. It's so frustrating!
Mental health help appointment
I was super pumped to finally get some mental health support that I really needed, but it ended up being a total disaster. Their website was down when I tried to cancel my appointment, and when I called the toll-free number and emailed for help, all they seemed to care about was getting paid. And to make matters worse, they hit me with a ridiculous late fee. I'm definitely steering clear of their services in the future and will be searching for better care somewhere else.
Prescription medication disaster
I just have to say, my experience with this company was a total disaster. It's hard to even know where to start. They not only messed up my prescription meds, but they totally dropped the ball on communication. I tried reaching out multiple times during a crisis and heard nothing back for over a week. That's just not okay, especially when it comes to mental health. Their lack of care and compassion ended up with me spending two days in a psychiatric ward last week. It's so frustrating that I had to go through all of that because of their neglect.
Overpriced disappointment
When I decided to buy something from this place, I was really hopeful but ended up super let down. The product was way too expensive for what it was, and the customer service was basically non-existent. When I tried to get some help, they were totally unprofessional and didn't even bother to respond. It feels like this company doesn't give a crap about their customers or making them happy. Do yourself a favor and stay far away from this place.
Mental health appointment
I had a mental health appointment at this place not long ago. I was told to get there five minutes early and stay ten minutes after just in case. But when it was time for my appointment, the psychiatrist didn't show up. I didn't get any messages or emails saying it was canceled or giving a reason for why they didn't make it. It's just not cool at all to treat a client like that, especially when they're looking for help.
Appointment Booking
I just had this really annoying situation with a mental health appointment booking app. The app was all glitchy, and I got charged a fee for missing my appointment even though I had screenshots to prove it wasn't my fault. But when I showed the screenshots to customer service, they didn't believe me and thought I made them up. It was frustrating to be accused of lying and blamed for something out of my control. Their lack of understanding and care made me wonder if this platform really cares about helping people with mental health problems.
