Luxury Escapes Reviews
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Date Change Assistance
I just had to change my travel dates last minute because of an emergency situation, and I really want to give a big shoutout to Jake L, Joseph, and Anna T for all their help. They went above and beyond to contact the accommodation and switch our dates without any issues. Despite the time crunch, different time zones, and bad phone connections, they stuck with it and made sure we didn't lose our booking or the money we already paid. They kept us in the loop the whole time and thanks to their hard work, we were able to change our dates successfully and now we can look forward to our trip with peace of mind. I highly recommend using this service for their amazing customer support and dedication. Huge thanks to the team for everything!
Flight Booking Assistance
I was kinda bummed out at first because no one was really keeping me in the loop about our flight being canceled. But once I talked to this super nice lady and got transferred to Luke T, I was actually really impressed with how helpful Luke was. He didn't just sit around waiting, he took charge and made sure everything got sorted out like he said he would. Luke totally deserves all 5 stars for going above and beyond with the customer service. Even though we've had good experiences with Luxury Escapes before, this time was a bit of a letdown, except for Luke who really saved the day.
Booking date change inquiry
My first time reaching out to customer service was awesome. I needed to change my booking dates, so I gave them a call. Anjelica was so helpful! She worked with the hotel to get everything sorted out and even sent me a personal email to confirm that they were working on my request. The next day, she let me know that my new dates were all set. Anjelica's communication and service were top-notch. It's nice to know that there are knowledgeable folks like her behind the online reservation system. It gives me peace of mind when booking with this company.
Trip booking assistance with Mitch R
I was just on the phone with Mitch R from customer service for a long time, getting everything sorted out for our trip to Phuket. It turns out there was a problem with availability for the places we had booked months in advance. Mitch R was super helpful and handled everything like a pro. He made sure we got our money back for the places that weren't available, and helped us find other places to stay that worked with our plans. His help really took a load off our shoulders and made it much easier for us to book our flights and travel insurance.
Travel dates change assistance
I just gotta say, Shubham.H over in customer support was amazing when I needed to switch up my travel dates for a two-night trip down in the Southern Highlands. They didn't just help - they were super polite and professional too. They really made what could've been a headache into a piece of cake, and I'm so grateful for their hard work in making sure my trip went off without a hitch. It's not often you find service this top-notch, so shoutout to Shubham.H for going above and beyond.
Last-minute trip cancellation
I had to cancel a trip last minute because my flights didn't connect at the airport. But then this amazing lady named Danielle really came through for me! She reached out to the hotel and we quickly figured out a new plan. Danielle was always prompt in getting back to me and made me feel really reassured about the whole situation. Thanks so much, Danielle!
Last-minute booking cancellation assistance
I've used this travel service before, and I had to cancel a booking last minute due to unexpected stuff. The customer service person they put on my case was super helpful and really went out of their way to help me cancel. I was really impressed with how they kept me in the loop and how quickly they sorted everything out. Their professionalism and understanding made a tough situation a lot less stressful, and I'm really grateful for their hard work. This team really knows how to take care of their customers.
Luxurious Vacations at Affordable Prices with Luxury Escapes
I have had a great experience booking with Luxury Escapes. Their website is easy to navigate and offers a wide variety of high-end vacation options. The customer service team is also very helpful and responsive. I have booked several trips through them and have been extremely satisfied with the luxury accommodations and experiences provided.
The prices are also very reasonable for the level of luxury offered. I highly recommend Luxury Escapes for anyone looking to book a luxurious vacation.Luxury vacation package
I just want to say thank you for the amazing service I received from the team at this company. From the minute I booked my luxury vacation, I was blown away by how professional and detail-oriented the staff was. Booking was a breeze because the reps were so helpful and nice. They always responded quickly to my questions and gave me recommendations that fit my style. My whole experience was way better than I expected, and I can't wait to book with them again.
Vacation booking assistance
Working with Shubham.H was amazing. I told him what I needed, and he really helped me out, going above and beyond to make sure everything turned out even better than I hoped. He stayed on top of things, sending quick and clear emails to update me on his progress. And he even took the time to call and leave messages, keeping me in the loop the whole time. I can't thank him enough for the outstanding service he gave me - it was way more than I expected.
Last-minute booking change
I was in a tough spot because of the weather messing up my travel plans, and I had to change my booking at the very last minute. But, luckily, the guy I talked to in customer service was super fast and helpful. He totally got where I was coming from and was able to get me new dates for my getaway right away. I was really impressed by how quick and willing he was to help me out.
Booking assistance and customer service feedback
I just wanted to share how awesome Jake L and Luke T were when I needed help with my booking. They were so professional and courteous, making everything super easy and efficient. I would definitely recommend their customer service - top-notch!
Transport arrangement between Pullman G Bangkok and Dusit Thani Hua Hin
Wilhora P over at Luxurious Escape really hooked me up with transport from Pullman G Bangkok to Dusit Thani Hua Hin while I was in Bangkok. It all went super smoothly, I didn't have to stress at all. Wilhora P was so nice and made sure I got to where I needed to be on time and without any hassle. I'm grateful for the top-notch service and attention to detail from Luxurious Escape.
High Tea reservations
I had a couple of really messy changes I had to take care of, but Mintra was totally awesome about it. First off, I had to add more folks to a High Tea reservation at Ripples in Mosman, even though I used an expired discount coupon. Then, I was hoping to squeeze in a High Tea before my stay at The Hydro Majestic. Mintra sorted out both issues real quick and was super nice and professional the whole time. Shoutout to Mintra for coming through!
Natai Beach Resort in Phuket
Just got back from a 10-night vacation at Natai Beach Resort in Phuket and it was amazing! We found a really good deal and booking was a breeze. Stephanie was so helpful when we talked on the phone. She got everything sorted out quickly and we had all the details confirmed in a snap. The trip went perfectly and was just what we were hoping for. Looking forward to our next fancy trip!
Trip to a fancy hotel
I took this really fancy trip to a great hotel and it was a blast! The hotel was like a castle, and I felt like a princess staying there. The pool was amazing, and the food was so good. The best part was the incredible view from my room - I could see the ocean and the sunset every night. I didn't want to ever leave!
Family vacation booking
I just want to give a big shout out to Jake L for all his help when my family was going through a tough time. He really went above and beyond to make everything as smooth and stress-free as possible for us. Thanks again, Jake!
Accidental double restaurant voucher purchase
At 2:00pm, this person named Riley reached out to me right away. They were super helpful and quick in getting me a refund for one of my vouchers. Their customer service was top-notch and really made me feel good about shopping here for the first time. I'll definitely be back for more purchases in the future. Thanks so much for the awesome customer service, it really made a difference!
Rebooking accommodation
The lady who helped me out, Dahelia S, was really great at making changes to my reservation so I could find cheaper flights. She was fast and made sure everything went smoothly. Because of her, I saved some money!
Review with most votes
Accidental double restaurant v
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