SnapTravel.com Hotel Deals Reviews : Share your review & read experiences
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A hotel
I bought a hotel that was a 3 star. I ended with a horrible hotel. People in the halls and sitting on the stairs way. The room was non smoking but it smelled of cigarette smoke. Your customer service sucks. It took hours and I didn't get anywhere.
Hotel booking
This is the worst company ever. They are dishonest, thieves and do not keep their promises. I had a credit issued due to Pandemic cancellation, but then they took it away and said it expired. DO NOT EVER BOOK FROM THEM!
Hotel Charge I never used
I have repeatedly called to get the $772 I was charged for a reservation I cancelled within 30 minutes of making it and confirmed that the hotel had already cancelled my reservation due to the room error and the snaptravel agent said I would see my refund within 7 days. After I made alternative reservations and returned home, snaptravel is refusing to return my $772???
Hotel
Unwillingness to help
They are not very unhelpful when it come to closure due to COVID. I book a hotel just for the waterpark for a weekend getaway for the kids. Only to find out when we got there it was closed. Snaptravel did not mention this in their booking. When I called I was hung up on 2 different times before I actually talked to someone. The lady I spoke with said there was nothing she could do due to it being non refundable. When I asked to speak to a manager she told me she couldn't do that because there would be no reason to on 2 separate occasions within the conversation. I then asked again and told her I have a right to still speak with someone. She then placed me on hold, came back took my number for a call back, and then never received a call back. I will never use this company again. I travel often and have never had a more worse experience with a travel company than this one. This was so upsetting for my kids. I would've been fine with another hotel that even just had a pool or more things for the kids to do around it. Unfortunately there were no activities for them to do besides an arcade but we made the best of a bad situation.Hotel
WORST COMPANY EVER. STICK WITH ORBITZ OR EXPEDIA WHO ACTUALLY CARE ABOUT WHAT IS GOING ON IN THIS WORLD. I paid $826 for a trip on November 6th. My grandfather who lives with me became ill with Covid and I advised the company that there is no way that he lives with me and I don't have it. They refused to credit me anything and told me since I have negative covid results (I received a week before my grandfather was tested) I would not have a problem. I called the hotel and they advised me that I should not come as I would infect alot of people. They also advised me that they have no problems changing my reservations for a later date in 2021 but the merchant has to approve it. They refused. They rather me travel with covid than to give me a credit (SO THEY DONT LOSE MONEY) what a horrible company. Don't give them your money. They don't care about people or businesses.
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