Ten Thousand - Overall Rating based on 30 reviews
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Interval long sleeve shirt and shorts
I bought a couple of things from this company, an Interval long sleeve shirt and some shorts. At first, my husband really liked them and thought the quality was good. But we had some problems with both. The hem on one pair of shorts came apart after just a few washes, even though we washed them careful and never put them in the dryer. Turns out the hems were glued, not sewn, which made the shorts less durable. Then, I had a hard time returning the long-sleeved shirt that didn't fit. The online return process was a mess and didn't work. When I contacted customer service, I only got unhelpful and repetitive responses. Even when I tried to return it online, there were technical issues that stopped me from submitting my request. And to top it off, they didn't give me a full refund, which left me really unsatisfied. They also don't have a customer service phone number, so it's tough to get help quickly. Plus, the delivery took forever, weeks for the items to show up. Overall, this was one of the worst customer service experiences I've had, and I wouldn't recommend ordering from them.
Unreceived items and poor customer service
I bought some stuff from this company but I never got them. I tried reaching out to customer service for help but never heard back. There was no phone number for me to call and figure things out. So I ended up having to dispute the charge with my credit card company. I definitely won't be buying from them again.
Unreliable Shipping
Ten thousand dollars? Nah, more like ten thousand reasons to never come back here. Whenever I buy something from them, it's like a gamble if I'll actually get my order. They always forget to send what you paid for, and even if they say they'll fix it, they never do. It's annoying and makes me so mad to keep waiting for something that might never come. Just do yourself a favor and shop somewhere else.
Interval shorts and pants
I recently bought some shorts and pants from this place, and I was really upset because they arrived with broken strings. I tried reaching out via email and submitting a warranty claim on their website, but I never heard back from anyone. Plus, they were supposed to include a free mini Theragun with purchases over a certain amount, but I never received that either. All in all, the customer service was awful and definitely not worth the money!
Hoodie with a starting discount code
I just bought a hoodie from their site and I was bummed when I tried to return it but found out it was final sale. The quality was not up to par for the price, and I felt let down because I didn't know about the final sale when I was picking it out. It felt like a lack of honesty in the buying process. I think they added the final sale thing after I used a discount code. Now I'm not sure if I want to shop from them again in the future.
High-quality durable gear
I just got myself some really good gear and I gotta say, I'm impressed. The stuff is top-notch and built to last, even though it cost me a pretty penny. It's definitely not cheap, but from what I've seen, it's totally worth it. I haven't had to return anything because the sizes are right on and the quality is amazing.
Set shorts purchase
I recently got these Set shorts and I was really looking forward to them since they looked so cool. Ordering them was easy and the customer service was fantastic. But here's the thing - the shorts ended up being not great quality. The seams were coming apart on the first pair, so I had to return them. Now, the same thing is happening with the second pair. It's disappointing because everything else about shopping at Ten Thousand is really great.
1 broken, 3 don't fit
Oh my gosh, you won't believe it! I ordered this shirt with a really cool flag design on the back, but when I finally got it, it felt so cheap and looked all wrinkled at the shoulders. Gross, right? And then I also got two shirts that were way too tight. I mean, I'm in good shape and all, but it was like they were meant for super small folks. And let me tell you about the board shorts - they were too small and way too low in the back. The only upside was that they seemed to be good quality, so that counts for something, I guess.
Variety of purchases made
I bought jackets, tanks, tees, shorts, and socks from this place and haven't had any issues with the quality or delivery. One time I messed up my order and got the wrong size, but they were cool about taking it back. I understand they're not as huge as Amazon, so maybe they use not-so-great carriers. I've been wearing their clothes for a year now and feel great when I'm at the gym or playing sports outside. It's unfortunate to hear that some people had problems with customer service, but I personally had no issues when emailing them.
Multiple orders with issues
As someone who has shopped with you before, I've had a lot of problems with my orders. I've gotten the wrong stuff and sometimes nothing at all. It's been really annoying. I've tried emailing customer service a bunch of times, but haven't heard back at all. It's frustrating that there isn't even a phone number to call. Basically, the customer service has been really terrible.
Performance wear, Tactical Shorts
Man, let me tell you, this gear is seriously fantastic! I've been rocking their Tactical Shorts during my workouts and they are the real deal. The quality is top-notch and they really help me bring my A-game. And their customer service is amazing - they truly want to make sure you're satisfied with your purchase. I can't recommend them enough!
Two pairs of shorts
I bought two pairs of shorts from this company not long ago. The ordering part took a while, but I was OK with that. Unfortunately, after washing one pair just twice, the hem came undone. I tried getting in touch with customer service for help, but I haven't heard back yet.
Shorts quality change
The shorts used to be really good quality, but now they changed the design of the waistband and after a few washes, they start bunching up. It's sad to see the drop in quality compared to the ones I bought five years ago that are still in good shape. The seams are also coming undone, showing they were poorly made. Dealing with customer service was a nightmare, which just made things worse. I won't be buying from them again.
Two pairs of $70 shorts
At first, I liked the product, but I was really let down by the customer service. I bought two pairs of $70 shorts, but then they told me they were out of stock and wouldn't ship for a month. I asked for them to be sent to a new address because I was moving soon, but when they finally came after 5 weeks, only one pair made it. The other one was nowhere to be found. Dealing with their customer service was a frustrating and confusing experience.
Lifetime Guarantee Product
I was really upset with the product I bought. They claimed it had a "Lifetime Guarantee," but it ended up being a lie because it wasn't very durable. Plus, I felt like I paid too much for something that was such poor quality.
Worst service ever
I will never order from this place again. Their customer service is awful, and the shipping is just the worst. I can't believe they would choose a shipping company with such a bad reputation. It really shows they don't value their customers at all. They're probably only focused on making money. I tried to get in touch with customer service, but there's no direct way to contact them. It's like they don't even want to hear from us. They must think they're too good for their customers. I wouldn't advise anyone to go to this place. They definitely do not deserve any stars.
5-inch liner version of the interval short in black camo and admiral
I recently bought the 5-inch liner version of the interval short in black camo and admiral colors and let me tell you, I am super impressed with how awesome these shorts are. I've tried all kinds of exercise clothing from different brands and styles like tactical, foundation, and swim shorts, but none of them compare to these. The fit is amazing, giving me just the right amount of support and comfort, and they are so durable. Even with all the activities I do like climbing, diving, cycling, running, and weight training, these shorts are holding up great. I'm 47 years old and still rocking my high school waist size, and I can confidently say that these shorts are the best I've ever had.
Activewear
I bought some activewear from this company recently and ran into a big problem with my order. It turns out, my old address showed up on the order from PayPal because I forgot to check it. When I realized the mistake, I contacted the company right away, but the customer service folks I talked to weren't very helpful or sympathetic. They basically said they couldn't do anything to help me out. Instead, they told me to try intercepting the package through USPS, which just made everything more complicated.
Shorts purchase
I came across these shorts online that I absolutely loved, so I decided to buy them. But oh my goodness, it turned out to be a huge mistake! The customer service was just awful. It took them forever to send out my shorts, and they didn't even bother to respond to my question. And can you believe it - they actually sent me an email asking for feedback on my shorts before I even received them! It's like they're living in a whole other world or something.
Workout clothes with promised free gift
I recently bought some workout clothes from this company when they were giving out free gifts for purchases over a certain amount. I was really looking forward to trying their stuff, even though I wasn't sure about it before. But when my order came, the free gift I was promised was missing. I reached out to the company, and they said the gift would actually be shipped separately by another company. So I contacted that company, and they said they had no record of my order and told me to go back to the original company. I've tried to get more information multiple times, but I still haven't gotten a response. The customer service throughout this whole thing has been incredibly disappointing. While the shorts I got were okay quality, I felt like they were too expensive, especially considering all the trouble I've been through. There are so many other high-end gym clothing companies that treat their customers better and offer better value. Overall, dealing with this company has been a total nightmare, and I wouldn't recommend them to anyone.
Review with most votes
Athletic apparel purchase
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