All reviews of West
Review about: MensTuxedoUsa
Pants purchase
I bought a pair of pants from this store, but they came with a bunch of moth holes. Such a bummer! But I gotta give props to their awesome customer service. I let them know about the problem and within an hour, they had refunded my account. That made it easy for me to snag a new pair. Their quick and efficient response totally saved the day for me.
Review about: Eyekeeper
Cool glasses
I got these glasses because I saw them on Instagram and ordered them back on January 9th! It took forever for them to arrive because my husband misplaced the package, but luckily the customer service folks were super helpful and even sent me a picture of where it was. The glasses are amazing! They feel sturdy but also flexible, the colors are vibrant, and the clear lenses make everything crystal clear. I'm thrilled I finally got my hands on them and tried them on.
Review about: Salomon
Quest 4 GTX hiking boots
I recently got a new pair of Quest 4 GTX hiking boots and man, they're a huge letdown. My old pair from the same brand lasted me almost a decade and were amazing, so I thought I'd go with them again. But these new ones? No good. They have zero grip on wet rocks, which is a big problem when you're trying to hike safely. I was slipping all over the place on a recent trip to Ben Nevis, and it was honestly really scary and frustrating. Even on wet cobbled roads in town, I couldn't get a grip. It's made me lose all trust in this brand and their stuff. And to top it off, when I tried reaching out to customer service for help, they totally blew me off. Such a letdown. I think it'd be best for folks to look elsewhere for hiking boots to avoid the same issues and dangers.
Review about: Sundance Catalog
Wrong item and color received
I just bought something online and man, let me tell you, it was a total mess. They sent me the wrong thing in the wrong color! The website was all jumbled up, showing different pics and colors of the same item. When I reached out to customer service to try and fix it, they were zero help and even kinda rude. Plus, the prices were way too high! And don't even get me started on how long it took to get my money back. Ugh, just an awful experience that left me feeling so annoyed and let down.
Review about: OneClass
Helpful study resource
The study resource has been so helpful for me during my college years. I've gotten a ton of great notes and study materials that have really helped me with my classes and homework. And the customer service? It's been amazing - always super nice and helpful. I'd definitely suggest this study resource to anyone who's having a hard time with their classes.
Review about: Crate Club
Father's Day gift
I've been using this subscription service for a couple of years now. It all started with a gift for my husband on Father's Day. At first, I was just like, "Nah, it's fine." But as time went on, it got way better. The stuff we get is super cool, well thought out, and actually handy. Our son in the military really digs the stuff in the box, so I usually order more for him. If you're on the hunt for a top-notch gift, this company is the way to go.
Review about: Pai Skincare
Eye cream and moisturizer
I just bought something from this company for the first time, and even though there were a few bumps at first, I have to say I was pretty impressed with how they handled things. The stuff I ordered showed up right on time and the packaging was really nice. The only problem was that the pump on the eye cream didn't work right. I got in touch with customer service and they were really sorry about it, but I was a little surprised when they wanted me to send the faulty product back instead of just looking at a picture. It was kind of a pain, especially since their stuff is on the pricey side. But, they did send me a replacement right away, so that was good. I do appreciate how quickly they took care of things, but I hope they think about making their return process easier in the future.
Review about: afew-store
Shoes
I just got my order from the store that I placed a few days ago and I gotta say, I was so happy with how fast it got here. The shoes are top-notch quality and I'm super happy with what I got. I'll definitely be coming back to shop here again.
Review about: Lime & Lou
Customized order with multiple requests
I just put in a custom order with a bunch of specific requests at your place. Your team was so helpful and made sure my order was made just the way I asked for it. I was really blown away by how much they personalized it for me, it went above and beyond what I expected. The service was top-notch, and I felt like a valued customer. I'll definitely be coming back for more orders down the line.
Review about: ArtsCow
2 mouse pads, 1 pair of shoes, and a women's top.
I just bought a bunch of stuff from this company and I gotta say, I'm pretty happy with it. The products were exactly what they said they would be, and the discounts were a pleasant surprise. I really like how they have special deals every now and then, it helps me save some cash. The only thing that bugs me is that I can't track my package once it's been sent out. It makes it tough to know when my stuff will arrive so I can be ready for it.
Review about: Shaw Academy
Online Course Experience
I really liked being able to access and download the course materials whenever I wanted. Not having a deadline meant I could go over the content without feeling pressured. I also appreciated that the assignments were multiple choice, but it would have been nice to see my completed assignments and scores after. The buy prompt that keeps popping up can get annoying, especially when it automatically processes payments as soon as you enter your payment info. It would be nice to have the option to confirm the payment before it goes through. Because of these issues, I can't give it a full 5-star rating.
Review about: mintMONGOOSE
Subscription jewelry and T-shirt purchase
I've been a loyal customer of this subscription service for a few years now, and I have to say, I've been really impressed month after month. The jewelry they send is not only gorgeous and unique, but also top-notch quality. Each piece feels like a special little treat, and I'm always excited to see what they'll include next. The folks behind the jewelry have some serious skills and always come up with fresh and creative designs that you can't find anywhere else. And on top of that, the subscription is super affordable. Plus, throwing in those soft, high-quality T-shirts just takes it to the next level. I'm completely happy with my experience and plan to stick with this subscription for years to come.
Review about: AuraGlow
Replacement for defective product
I just reached out to customer service about a product I bought a year ago that wasn't working right. They sent me a new one right away, and it was actually an upgrade! Their customer service is top-notch and it's why I'll keep going back to them!
Review about: canvasonsale
Happy with product, exceptional packaging, shipping delay
I just bought something from this company and I gotta say, I'm really happy with how everything turned out. The product itself is top-notch and I couldn't be happier with it. The packaging was super impressive and made sure the product got to me in perfect shape. And let me tell ya, the value of the product is unbeatable, especially when you consider how great the quality is.
Review about: Watersports Outlet
Wetsuit Purchase
I recently bought a wetsuit from Watersports Outlet and I was really impressed with the customer service I got. Even though we were in different time zones, the staff actually called me to double-check my measurements for the wetsuit. They pointed out that I needed a size XLT instead of XXL because of my wide shoulders, and it made a big difference in the fit. They also suggested a front zip suit for easier access with broader shoulders, showing that they really knew their stuff. I was grateful for the extra attention they gave to make sure I got the right wetsuit size.
Review about: Nomatic
Backpack purchase
When I decided to buy a top-notch backpack, I wanted something with top-quality materials, perfect fit and finish, and amazing customer service. After checking out a bunch of options, I went for a pricier backpack that promised top-notch quality and durability. I've been using this backpack every single day for over three years now, and I gotta say, I'm still blown away by how well it's held up. There was one zipper mishap early on, but the customer service team swooped in and replaced the bag for free without any fuss. I love when a company listens to feedback and stands by their stuff. All in all, my time with this backpack has been absolutely fantastic.
Review about: shoebacca
Harley Davidson boots under $100
I've been keeping an eye on these Harley Davidson boots for like forever, just waiting for the price to go down. And guess what? I finally found them on your website for less than $100! I'm so stoked about my purchase. These boots are top-notch quality and they fit like a glove. I'll definitely be back for more shopping and I'll be telling all my friends about your awesome deals. Thanks a bunch!
Review about: Jared
Diamond fell out of ring
I had been wearing my engagement ring from that place for 5 months when my diamond suddenly fell out in the bathroom of a restaurant. Thankfully, I heard it hit the ground and was able to find it, but I was really upset that it happened. It turns out their factory is located in China, and it seems like many others have experienced the same issue. Even though my ring had a platinum band and 4 prongs, it still couldn't prevent the diamond from falling out. I highly recommend not taking the risk of buying from them.
Review about: SmoothieBox
Year-long customer
I've been using this service for a while now, and I really feel like I need to let others know about my experience. At first, I loved the convenience of getting pre-made smoothies delivered right to my doorstep. But as time went on, I started to feel less satisfied. There just wasn't enough variety in flavors and choices, especially given how much I was paying for it. When I finally made up my mind to cancel my subscription, the customer service I encountered was just awful. They kept brushing off my requests to cancel, even though I made it clear I was unhappy. They just kept giving me excuses about the right person not being available to help me. No refunds, no returns - just a whole lot of greed and no concern for making me happy. I felt like they weren't taking me seriously and didn't care about my concerns at all. Now I'm stuck with a product I don't even want and a big dent in my wallet. It's disappointing that my only customer service experience in a year turned out so poorly. It really showed me that they don't care about their customers at all.
Review about: HempFusion
Morning routine supplement
The morning routine supplement really changed my day for the better. It helps me wake up feeling less groggy and more alert, so I can be fully present. I usually take it with my morning coffee and it's made my mornings so much smoother and calmer. I love that it's made with natural ingredients and I can see the positive effect it's had on my daily routine.
Review about: Tourradar
Tour booking experience
My recent booking experience for the tour went well, but I think they could've given more info about what to bring, when to arrive, and what to expect. It would make the customer service better and I'd give them a higher rating.
Review about: Tech21
Durable phone case
I've been using these phone cases for years now and they're always my top choice. They hold up well, but let me tell you, they do start to show wear and tear after a couple of years. Just got a new one and when I compared it to my old one, the difference was clear as day. But I keep getting them because they fit perfectly, offer great protection, let me show off my phone's color, protect the lenses, and have a nice grip. Wish I could show you a pic to really prove my point.
Review about: Switch Research
Journals and planners
I absolutely loved the journals and planners I got from Switch Research. They were seriously top-notch! The design and layout of each journal was just beautiful, and having definitions, prompts, and examples included really helped me get into reflective writing. Plus, the way the themes connected made it easy to build on my thoughts from earlier entries. Overall, I thought these journals and planners were brilliant and super useful for my writing.
Review about: Red Paddle
Inflatable paddleboard purchase
I just bought an inflatable paddleboard and it exceeded my expectations. The board is super tough and works great on the water. But what really impressed me was the amazing customer service I got from the staff. I had a problem with the hose it came with, so I sent an email early on a holiday Monday. I was shocked to get a response within minutes, and the staff quickly fixed the issue. Their focus on the little things and their willingness to help out make them stand out from other companies in the same biz.
Review about: Zest Beauty
Skin care products
I had a really bad experience with my order from Zest Beauty. I bought some skin care products that I never got. I tried contacting customer service a bunch of times, but they just kept giving me the runaround. It's been almost a year now and I still haven't gotten my money back or had my problem fixed. I am so disappointed and frustrated by how this company has been handling things. I definitely wouldn't suggest anyone buy anything from them.