The Tot - Overall Rating based on 26 reviews
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Delayed Order
I really wouldn't recommend buying from this website. I ordered something in September 2023 and still haven't gotten my stuff. I contacted customer service, but all they said was that their shipments are delayed. I'm super bummed because I spent $175.00 and don't have anything to show for it.
Baby stroller
I'm a customer at The Tot, and I have to say I'm really disappointed with the service I've gotten. I bought a baby stroller weeks ago and haven't heard anything about when it'll be shipped. I've tried reaching out to ask about the delay, but I haven't gotten any response at all. It's frustrating not knowing what's going on, especially when it's something important for my little one. I think others in the same situation should definitely speak up and report their experiences. Vendors like this need to be held accountable and either step up their game or close up shop.
Overdue order
I messed up by ordering from this company, and now I totally regret it. I placed my order way back in October, and now it's almost January and I still haven't gotten what I paid for. I've tried contacting their customer service a bunch of times, but no one has even bothered to get back to me. It's so annoying that they don't even have a phone number for you to call, and you can't even leave a public message on their social media. It feels like they're avoiding any responsibility for not delivering and for their bad customer service. Seriously, stay away from this company.
Little Partners Learning Tower purchase
My experience with The Tot was amazing! I just bought the Little Partners Learning Tower and it blew me away with how great it is. It came in perfect packaging with easy-to-follow instructions for assembly. I was also happy to get my order in less than two weeks - super fast considering it came from the US. And the customer service team was so friendly and helpful. They even gave me a 10% discount when I was having trouble with a promo code at checkout. All in all, I am really happy with what I bought and the awesome service I got from The Tot.
Furniture order
The furniture I got from the store is top-notch, I'm really happy with what I bought. But man, I had some shipping hiccups with one piece that got on my nerves. That delay pushed the delivery back by two months, which was a bummer, especially since the furniture was big and expensive. And then there was the issue of getting charged for the whole order, even though that one item was still on its way. I think they shouldn't charge customers for bulky items like furniture until it's actually shipped out to prevent any mix-ups.
Baby clothes and accessories
The Tot is a complete mess. I ordered from them months ago and still haven't gotten anything. Their customer service is terrible - no one is even bothering to reply to my messages. It's ridiculous that they can take orders and money without following through. Do yourself a favor and shop somewhere else to avoid all this frustration.
Cute baby outfits
I found these adorable outfits for my baby at this store, but I'm really disappointed because they haven't paid the company that supplies them. I really hope they get it sorted out soon because I absolutely love their products.
Toddler clothing
I recently bought some clothes for my toddler from this store, and let me tell you, it was one of the worst shopping experiences ever. The stuff I ordered never showed up, and when I tried to contact customer service, they kept telling me that it was due to warehouse delays for months. Now it's pretty obvious to me that this company is not being honest and is basically running a scam. They're saying stuff is in stock when they have no plans to actually send out orders. It's frustrating to still see the same things I bought listed on their website, tricking more people into buying. And the fact that they're only offering store credit instead of refunds just proves to me that they don't really care about sending out orders. It's disappointing to see a business I used to trust stoop to such shady practices. I'd advise anyone thinking about shopping here to avoid it and not become a victim of their deceitful ways.
Baby play mat
My experience ordering from The Tot was really disappointing. I got a confirmation email and a tracking number, but when I checked the tracking info, it wasn't even there. It was frustrating not knowing what was going on with my order. Customer service did respond fast when I reached out, but they couldn't fix the problem. They said it was a technical issue that never got fixed. I was really let down by their lack of follow-up and communication.
Delayed Order
I ordered something weeks ago and it still hasn't been shipped. I've sent them several emails but haven't heard back at all. It's really frustrating that they're not communicating with me. It seems like they only reply to good reviews, which makes me wonder if their customer feedback is legit. If you haven't gotten your order yet, I suggest talking to your bank about reversing the charge.
Family matching pairs
Man, I ordered these adorable family matching outfits back in August 2023 and it's been nearly a year now and I still haven't received them! Their customer service is terrible, they never respond to my messages and there's no way to reach them directly. They haven't even refunded my money! I'm really upset about it, definitely not going to purchase from them again and certainly won't be recommending them to anyone. ??
Recent order
I've been shopping at The Tot for a while now, getting stuff for my kids and even using their gift registry service in the past. But, I ordered something back in July and it still hasn't shown up. It was already a bummer that the gift registry feature disappeared with no heads up, but now there's warehouse problems delaying my order too. I emailed them about it and they explained the situation, but the lack of communication and slow problem-solving has me feeling frustrated and disappointed. I used to love The Tot for its safe and dependable kids' stuff, but now I'm not sure if I should keep shopping there.
Pajamas and baby clothes
I ordered a bunch of adorable pajamas and baby clothes, but guess what? After waiting for two long months, they went ahead and canceled my order! Can you believe it? I was totally let down and fed up. And get this, all they offer me is a lousy 10 percent discount for my next purchase. Like, really? Who would even want to go through that again after such a messed up situation? I'm telling you, don't waste your time buying anything from this place!
A hat for my baby
Man, it was freezing outside and my aunt suggested I get a hat for my little one. So I went ahead and ordered one from the spot she suggested. But it's been like 3 weeks now and still no sign of that hat! No tracking info, no response to my emails, and no phone number to reach out to. I'm really upset that I spent my money on this... I really hope they get back to me soon.
Online purchase of baby clothes
I ordered some baby clothes online the other day and man, let me tell you, I had a tough time dealing with their customer service. I couldn't find a phone number anywhere on the website to talk to a real person about my order. The online form they had didn't help at all, it just made me more annoyed. When I'm a customer, I just want to be able to call or chat with someone easily when I need help, you know?
Trusted Product Source
I really love this company because they have top-notch products and trustworthy information. The Tot is where I always turn to when I need to find safe products for kids and moms. It's great that they do all the hard work of researching and offer such a wide range of items. I also like that they keep adding new categories to better serve their customers. I hope to see more outdoor toys in the future and maybe a feature to share wish lists for birthdays and such. Overall, I can't say enough good things about The Tot.
$80 baby mat gift registry purchase
I got this really cute baby mat from a gift registry, but it never arrived! According to the tracking, the label was made weeks ago, but I can't seem to locate it. I tried to get help, but there is no customer service number, and the emails I receive feel so automated. This has been the worst experience ever, and I definitely wouldn't suggest purchasing from them.
Awesome stuff!
Their selection is really awesome for kids, I've been a big fan for a while. But after chatting with their customer service, I'm even more impressed! We always recommend shopping here to our grandparents and friends for gifts because we trust the high quality!
Order notification issue
I bought something recently but never got a notification confirming that the order was received. I'm pretty worried about this because I've never had a problem like this with any other company in the past. If they can't even get the communication right from the start, it makes me wonder how they would handle any problems with orders later on.
Awesome customer service!
I ordered something and it was running late because of moving. I asked if I needed to change my address and Novi was super helpful! They responded quickly and allowed me to change my address, and even gave me a discount. I'm really loving The Tot!
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