Ulla Popken23 reviews
This score is based on 23 genuine reviews submitted via US-Reviews since 2020.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Ulla Popken never ceases to amaze (in a bad way)
I can't understand what's going on with Ulla Popken. Well, the quality has gotten worse, the sizes don't match, they wrote about it here without me, but I want to tell you my story. My birthday was on September 2nd and I made three orders, we were having a retro party. I ordered black dresses and vests for myself and my sisters (it was cool outside in the evening). Everyone who orders on this site knows that now they charge for delivery despite the order amount and promise expedited delivery. I didn't receive a single order by my birthday. I had to urgently go to the shops, buy clothes. Ulla Popken simply ruined my birthday. I contacted the support service (they should have changed their name a long time ago to a service for completely ignoring buyers) and sent them, probably, three letters, explaining that they simply ruined my birthday. They didn't even apologize to me, they simply didn't answer me. Two weeks have passed and I have received only one of my orders, of course, I will have to send everything back - this is simply not necessary already. By the way, I didn't get an answer to my question about the orders either. There was a problem with the return label - there was no answer either. Bottom line: if everything goes smoothly (which has been happening less and less lately), then most likely everything will be fine, but as soon as you have a problem - this problem becomes yours, because the company doesn't care about the buyer. The motivation, as I understand it, is this - there is a return. Someday you will get this order. Don't need it anymore? - return it. Perhaps the problem is not only in the support service, which ignores buyers, but also in the delivery service, now it is UPS, but it would be logical to assume that if the service works so badly, it might be worth replacing it so as not to lose buyers, but, apparently, buyers are unimportant. Too bad. This company could be ahead of the rest.
Recent clothing purchase
I bought some stuff from this company not too long ago and I gotta say, I was really impressed with how nice the fabrics were. I've been shopping with them for a while now and I've noticed that their clothes are definitely better quality than a lot of other online stores. Being on the taller side at 5'10", I really like that they have options like long tunics and pants with longer inseams. It's nice to finally find clothes that fit right!
Trendy clothing
I've been really happy with all the trendy clothes I've bought here. They fit me so well and look awesome on me every time. I can't wait to keep shopping here and add more stylish pieces to my closet.
Comfortable clothes
I've bought a bunch of comfy clothes from this store and I've always been happy with how well they fit and how good the quality is. They're true to size and hold up even after lots of washes, although some of the brighter colors might fade a bit over time. Overall, they're super comfy to wear and have quickly become some of my favorite pieces in my closet. I've never had any problems with late deliveries and I've never had to deal with trying to return anything.
Summer dress purchase
I bought a cute summer dress from this store last week. I found a coupon to get a discount, so I tried to call Customer Service for help. But, the phone number they gave me didn't work. I tried a few times and got a message saying the call couldn't go through. It was really frustrating not being able to talk to someone to sort things out.
Basic t-shirts
The basic t-shirts I got from this store were a real disappointment. I mean, seriously, who wants their clothes to start fading after just one wash? Definitely not me. It's kind of disappointing because the sweatshirts I purchased were actually really nice. But these t-shirts? No way. And let's not even talk about the random blue fuzz that showed up out of nowhere when I hung one up to dry. What's that all about? Overall, really not impressed.
A cute shirt and a pair of shorts.
I ordered this really cute shirt and shorts, but only the shirt arrived. I waited forever for the shorts! When I called to see where they were, the person I talked to said I couldn't get a refund. That's not fair because I should definitely get what I paid for. I don't think I'll be ordering from them again.
Terrible IT and shipping department
I've had really bad luck ordering from this company multiple times. Every time I order, it's a disaster. Their IT and shipping folks can't seem to get their act together and print the right labels, so my packages never arrive correctly. I've had to spend a ton of time and effort talking to UPS to fix their mistakes, which is just not cool. I'd tell anyone in the US to stay far away from this company.
Subscription to newsletters
Oh my goodness, I can't believe it, this company seriously needs to step up their game when it comes to protecting our data! I decided to sign up for their newsletter, but now it feels like they never want to let me go. I tried to unsubscribe, and it said it worked, but I keep receiving emails every single day. I reached out to customer service twice, and they took so long to get back to me, just to say I'm unsubscribed now. But it's been another two weeks, and I've gotten even more emails since then. If a company can't even manage a simple newsletter system, how can we trust them with anything else?
Clothing item
I got my clothes today and they were just like they said they'd be in the tracking info. The quality was even better than I thought it would be, and I'm really happy with what I bought. I'll definitely think about shopping at this store again next time.
Ski pants order
I just bought some ski pants from this website, and I have to say, I was really happy with how quickly they arrived. Even with all the shipping issues going on right now, my order showed up in just 3 days, way faster than I thought. The quality of the pants was top-notch, and they fit me perfectly like they were made just for me. I was a little worried at first because of some bad reviews I read, but I'm glad to say that everything turned out great. The price was fair, and the pants were really well made, so it was definitely worth it. Overall, I'm really happy with my purchase and I would definitely order from them again.
Plus size clothing fit issue
I bought some plus size clothes from that store not too long ago. But man, was I bummed out by the sizing! Some things were way too tight, and others were way too loose. It was a struggle trying to find something that actually fit right. And don't even get me started on the style - it was so out of date! I was really hoping for something more modern and on-trend.
No order, no refund, no response
Honestly, I wouldn't recommend this company at all. I ordered something, never got it, asked for my money back, still nothing, and when I tried to share my experience, they didn't even reply. Just save your money and find somewhere else to shop.
Recent order was a disaster
I ordered some clothes and they tried to charge me twice! I couldn't even get through to them to sort it out, it was a mess. I had to get my credit card company involved to get my money back. Then, months later, they claim I owe them more money, which is totally not true. And when I tried to call the number on their website, it was for some random medical alert bracelet thing! Like, what even is that? It was so frustrating, I'll never buy from them again.
Two items purchased
I bought a couple things from this online store not long ago. Ordering them was easy peasy, and I got them in just three days. The stuff was decent quality for what I paid. The prices weren't super cheap, but they were fair for what I got. All in all, I was happy with my shopping trip and might come back sometime.
Recent clothing purchase
I was really disappointed with the stuff I bought from this company. I ordered some clothes online, but when they showed up, some of them had holes or were torn. It sucks to spend your money on things that turn out to be low-quality. When I tried to reach out to customer service to fix things, they were useless. No one picked up the phone when I called, and I never got the refund or email like they promised. It's been weeks and I still haven't heard back. On top of that, the return process is a pain. They don't do exchanges, so you have to return your stuff and then buy it again. But good luck getting your money back! I sent back the damaged items a while ago and haven't seen a refund. It's really frustrating and I feel like I got scammed. Don't waste your money like I did.
Tall gal clothing
I love ordering clothes from here because they actually fit me! I'm really tall, so finding tops with the right length is like hitting the jackpot. The quality is amazing and whenever I need to return something, it's easy peasy. I usually go for 2X, but sometimes they're too big so I swap them for 1X. And they have tons of cozy cotton clothes that I love. I'm definitely sticking with this place for my shopping needs!
Curvy clothing
I've bought from this company a few times and I gotta say, their clothes are legit. Being a curvy lady, I'm all about their size range that actually fits and looks good. Their stuff is always top-notch and I've never been let down. Whether I'm hitting up their store or shopping online, it's always a good time. I definitely suggest them if you're on the hunt for stylish clothes for curvy gals.
Basic V-Neck short sleeve tees, dye imperfections
I bought two green Basic V-Neck short sleeve tees, and I gotta say, I was pretty bummed out by the quality. When I got them, I saw that one of the shirts had these light lines in the fabric at three different spots. It looked like maybe the dye didn't fully stick or got messed up somehow during the coloring process. The other shirt had a big ol' spot on the bottom that was lighter than the rest, maybe from ironing or dyeing. I expect better quality, especially for something as simple as a t-shirt. And to top it off, I couldn't even leave a review on the website to share my feedback.
A tunic and a dress
I bought a tunic and a dress in May 2021 and I paid the amount they gave in FULL through PayPal. The dress didn’t look good , so I returned it. So, I thought it was all settle. A month later I received a letter stating that I owe them $29.99 and they tried to charge on PayPal but was declined. If I don’t pay the amount , they will send me to the Debt Collection Agency. I didn’t understand once I paid in full, so I called them to explain why they were charging $29.99. Customer Service didn’t know how to answer me and would ask the Financial Department to contact me. Then I sent them an email. That was on July 2nd. No answer! I called back on July 30th and customer service said again the financial department would contact me and they didn’t know anything. I sent an email also. I called 3 times on August 7th and wasn’t able to talk to them. I also sent a email with the photos of my phone calls from my cell phone history. I got an email from them 2 days ago asking me to give my credit card number once they couldn’t charge on PayPal.
No explanation why they are charging me the $29.99.
Os this company legit? Why they don’t explain it to me. Didn’t I paid in full what they charge me for?
About Ulla Popken
Ulla Popken is a German clothing retailer specializing in women's plus-size apparel. Established in 1880 as a textile house by Johann Popken in Hameln, Germany, the company evolved over generations. The transition towards plus-size clothing began in the late 1960s when Friedrich Popken and his wife Ursula, known as Ulla, launched a maternity and baby wear store that would set the foundation for the brand's future direction. In 1984, the focus shifted entirely toward plus-size women's fashion, marking the official emergence of the Ulla Popken brand. The brand is known for offering a wide range of clothing options, including casual wear, formal attire, and sportswear, catering to plus-size women who seek style, quality, and comfort. Ulla Popken has expanded its presence internationally with stores in various countries and a robust online shopping platform, aiming to empower plus-size women through fashion.
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Last update: September 2025
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Review with most votes
Best shop for shopping
Old masters in fashion industry since long time I also learnt from seniors old is gold and reliable Following this logic I also believe this store blindly whatever items they ... Read onBy: Elijah