VIP Outlet - Overall Rating based on 21 reviews
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Nintendo Switch with Mario Kart
I got a Nintendo Switch with Mario Kart from VIP Outlet as a gift, but when the person I gave it to opened it up, there was no download for Mario Kart. To make matters worse, the Switch stopped working after just two days, saying it got corrupted. When I reached out to VIP Outlet to return it, they said it was past the return period and wouldn't take it back. They told me originally that I would get a refund, but then they changed their tune after I messaged them multiple times, saying I couldn't return it. If I could give zero stars, I definitely would for this company. Their customer service was awful, making false promises and causing even more frustration with their lack of help and miscommunication.
headphones
I feel so frustrated right now. I ordered these really awesome new headphones from this store, but they totally tricked me and sent me a pair of old, worn-out ones instead. I don't get why they would do that, it's just not right.
Defective product
I recently bought something from VIP Outlet and man, I was really disappointed when I saw that it was broken. The paperwork had the last person's info on it, showing that it had been returned before. The brush on it wouldn't even spin, so I couldn't even use it. When I let VIP Outlet know how frustrated I was, they were kind of resistant at first. Finally, one of their employees tried to help me with the return process, but the whole thing just left a bad taste in my mouth. I feel like I just wasted my time and money on something that never should have been sent out in that condition. I definitely won't be shopping with them again.
Refurbished laptop purchase
I bought a refurbished laptop from VIP Outlet through a third-party seller. It was a mess trying to place my order because I couldn't change my shipping address and customer service was basically nonexistent. When I contacted the seller and the website, they were both uncaring and impolite. Nobody wanted to assist me or even just handle my basic request. The price was okay, but with the terrible service and lack of communication, it wasn't worth the trouble. And to make matters worse, my delivery was over a week late, which just added to how frustrating the whole thing was.
Recent laptop purchase
My experience with VIP Outlet was not good. When I was checking out, I found out about some charges that weren't told to me at the beginning. They charged me more for USPS shipping and there was also an insurance charge added automatically. This made me feel like they were hiding things and it was really frustrating to not know the real price upfront. Plus, the shipping took forever, so I had to wait much longer than I thought to get my order. Even though I had receipts to prove I paid for them, three laptops I ordered never showed up and they said they couldn't help me with that. Overall, my experience with VIP Outlet wasn't great and I would tell others to only use it if they really have no other choice.
Unfortunate purchase
I ordered this thing and it was totally broken! When I tried to return it, they said no refunds for me! The customer service person was really rude, not cool at all. How are they still in business treating people like that? Don't buy from them, it's all lies and scams, seriously.
Scam website disaster
Oh man, I ordered something from this place and then decided to cancel it, but they still ended up sending it to me! And after I returned it, they received it but still haven't refunded me. I've emailed them multiple times and nothing has happened. Ugh, I suggest not buying from them, their service is seriously the worst!
Apple Watch Gen 4 Series 4 Cell 40mm Gold Aluminum - Pink Sand Sport Band
I recently got an Apple Watch from VIP Outlet and I'm loving it! I ordered a Class B product, but honestly, it looks brand new to me - no scratches or anything. They must really check their stuff thoroughly. Also, the customer service was fantastic; they were so helpful. I definitely suggest VIP Outlet to anyone in need of cool gadgets. I'm already excited to purchase more items from them in the future!
First-time order
This was my first time ordering from VIP Outlet and I have to say, I was pleasantly surprised. I was a little worried because I wasn't sure if my order went through, so I decided to reach out to Customer Support. Luckily, they got back to me pretty quickly and even gave me an update on the shipping, which definitely made me feel better. When my order finally came, I was really impressed with how nicely it was packaged and the great condition of the product. All in all, I had a good experience and I will definitely be ordering from VIP Outlet again in the future.
High demand tech item
I just bought this really cool tech gadget from VIP Outlet, even though I was a little unsure at first because of some bad stuff I read on Reddit. But I took the chance, and I gotta say, I had zero problems ordering it and got it super fast - only 12 days after it first hit the site. It showed me that VIP Outlet really does come through with their stock and shipping promises. I was really impressed by how smoothly everything went with ordering and getting my item.
Disappointing website update
You know, VIP Outlet used to be my favorite place to find awesome deals and cool stuff. But ever since they changed up their website, it's been kinda disappointing. The prices are just okay, and they don't have as much cool stuff as they used to. I used to discover really unique items that you couldn't find anywhere else, but now it feels like just any other online store. I really miss the special charm that VIP Outlet used to have.
Phone (Idol 5s)
I decided to take a risk and order a phone from VIP Outlet even though the reviews were mixed. I was actually surprised by how quickly the phone arrived and it was in good shape. The only annoying part was having to clean off some sticky residue from the screen protector tape. But in the end, I had a good experience with my purchase.
Electronics
I just bought some electronics from VIP Outlet and man, let me tell you, I was so let down. They were selling this item on a popular website and I thought it was a steal, but it was actually a total rip-off. They gave me this fake tracking number for shipping and then never even sent the item. I tried to contact their customer service a bunch of times, but they were no help at all and kept dodging my questions. I would definitely recommend avoiding this company altogether.
Cutting Machine Bundle
I recently bought a cutting machine bundle from this seller and let me tell you, it was a huge disappointment. When the package finally arrived, I couldn't wait to open it, but to my dismay, the power cord for the machine was missing. I mean, seriously, how do you forget something so important? I tried reaching out to the seller right away, but it took them forever to acknowledge the issue, which is just not cool. And then they have the nerve to offer me a measly $12 refund for a cord I can't even use the machine without. Like, really? And to top it off, they said I would have to wait another week for the refund. This whole thing has been a total nightmare and I wouldn't recommend buying from this seller to anyone. Their lack of attention to detail, slow responses, and unsatisfactory solution process just make it not worth the trouble.
Drone purchase
I had been looking to get a drone for a while, and when I found a really good deal at VIP Outlet, I couldn't resist. Sometimes when you buy stuff on sale, you end up having to buy other things to make it work properly. But the drone I got from VIP Outlet was good to go as soon as I opened the box. The detailed description of the item made me feel good about buying it, and the whole process went super smoothly.
Hoover Smartwash Pet carpet cleaner
I recently got the Hoover Smartwash Pet carpet cleaner from VIP Outlet, but I had some trouble with it soon after using it. At first, it worked great and gave me nice, clean carpets in no time. But after just four uses, a cheap plastic part and spring on the suction nozzle ended up breaking. I found out that the manufacturer's warranty wouldn't cover it because VIP Outlet wasn't an authorized seller of the product. They didn't make that clear on their website, so I missed out on the 5-year warranty that was a big reason why I got it in the first place. It feels kind of shady and now I'm stuck with no easy way to get it fixed or replaced. I suggest staying away from buying stuff like this from VIP Outlet to avoid running into the same warranty problems.
Classroom tablets purchased
I just got some tablets from VIP Outlet for my classroom and let me tell you, I am so happy with my purchase. They were exactly what I was expecting and in really good shape. I'm really impressed with how high-quality they are and I'll definitely be shopping there again.
2 Gorilla carts
I was a little nervous about ordering online, you just never know if what you get is gonna be any good. But I decided to go for it with VIP Outlet and I'm really happy I did! I bought two Gorilla carts at an amazing price and they arrived really quickly! Yeah, the boxes were beat up, but the carts inside were totally fine. So I ended up buying two more and the price actually dropped even more, can you believe it? I snagged those too and they arrived just as quick and perfect as the first ones. Huge shoutout to VIP Outlet, you guys are awesome!
Impressed with prices and selection
I was a little unsure at first about buying stuff online from VIP Outlet because their prices were so much lower than regular stores. But, I decided to go for it and place an order. I was actually really happy with what I got - the quality was good, they had a ton of stuff to choose from, and the prices were awesome. The customer service was excellent, and my order arrived quickly and was packaged really well. I had a great experience with VIP Outlet and will for sure be coming back for more shopping. It's now my go-to place to shop, and I definitely recommend it to anyone looking for good deals and a big selection of products.
Return label assistance
I was having a hard time trying to get a return label for something I bought on a big online marketplace site. I tried four times and their customer service wasn't helping at all, so I was pretty annoyed. Luckily, I found Ariel, a VIP Outlet User Experience Specialist, who really came through for me. She saw what was going on, listened to me, and helped me send the item back to the seller without any problems. I really appreciate how she knew what she was doing and got everything sorted out quickly.
Review with most votes
A Thrilling Shopping Experienc
I am an avid shopper, and I recently discovered VIP Outlet. This company is a fantastic place to purchase electronics and other related products. The website is user-friendly, a... Read onBy: Shakira Effertz