Air Serbia - Overall Rating based on 29 reviews
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Flight delay causing missed connecting flight
I recently had a really long flight delay of over 3 hours with this airline, which made me miss my connecting flight. It was pretty inconvenient and stressful, but what really bugged me was that the airline didn't offer any compensation like they're supposed to according to EU Regulation 261.
And on top of that, when I tried to make a claim through my travel insurance for the new flight I had to buy because of the missed connection, the airline wouldn't even tell me why there was a delay in the first place. This left me stuck and unable to move forward with my claim. It's not cool that they're being so secretive and not looking out for their customers. It really shows that they don't care about making us happy.
I would definitely think twice about flying with this airline because of how they're ignoring their responsibilities and treating their passengers like they don't matter.International flight experience
Oh my gosh, I can't believe how awful my flight was! I flew from Chicago to Belgrade and it was a total disaster. The bathrooms didn't even work, the seats were all broken, the screens wouldn't even turn on, and they didn't have any bassinets for babies. And don't even get me started on the customs people - they were so rude. Plus, to top it off, my luggage got lost! The baggage claim area was chaos - lost bags everywhere! And there wasn't even anyone from Lost & Found customer service to help me out. I'm definitely never flying with them again!
Baggage lost, still no compensation
The airline lost my luggage back in 2022, and I still haven't received any compensation from them. I've sent numerous emails and filled out forms on their website, but it seems like they're not paying any attention to me. I just really want my belongings back or at least some kind of compensation for all the hassle!
Flight booking experience
My experience with this airline was really disappointing. I had a round trip flight booked but ended up missing the first leg due to some unexpected stuff. Turns out, missing one leg made them cancel my return flight too! I wish they had made this policy clearer, and the lack of communication was super annoying. The online check-in was a mess, giving errors, even though I got emails saying everything was good. The customer service rep I spoke to said my reservation was fine, but at the airport, I found out my ticket was actually cancelled. I had to pay 300 euros to catch the same flight, all because of this misunderstanding. It's crazy how a simple mistake in their policy can cause such chaos for customers. They really need to work on their communication and be more upfront about their terms and conditions so customers don't get caught off guard like this.
Flight booking gone wrong
My family and I tried to book a flight to Turkey, but we ran into some issues. We paid about 145€ and the bank confirmed the payment, but we never got an email confirmation. We waited for a long time, but nothing showed up. We tried to contact customer service for assistance, but they never got back to us. Now we're stuck and have to find another airline to book with. It's frustrating, man.
Delayed connecting flight inconvenience
My experience with the airline was really frustrating because our first flight was delayed, which made us miss our connecting flight and we ended up being stuck in Serbia for hours. It was such a hassle.
Flight cancellation and rescheduling without notice
My experience with this airline was just awful, I gotta say. They totally canceled my flight without even giving me a heads up, and then they rescheduled me to two whole days later. The worst part though was how the staff didn't give a darn - they were so indifferent and not helpful at all. Plus, the flights were always getting delayed with no explanation. And then, to make matters worse, I missed my connection in Milan, which was a huge pain in the neck.
Flight experience
My recent flight experience was really disappointing. The flight got delayed for an hour, and it messed up my connecting flight which got canceled. The airline's communication was terrible. The emails they sent about the delay and cancellation were confusing, and I had no idea how to get a refund. Plus, their website was hard to use, and I couldn't find the info I needed quickly. This whole thing with the airline was the worst experience I've had flying so far.
Flight booking experience
My recent experience booking a flight with this airline was really disappointing. I originally booked a flight for me and a friend in early February, but the airline canceled both of our travel dates within 2 weeks. After the second cancellation, I asked for a refund almost a month ago. The airline did issue the refund a week later, but they didn't give me a refund reference number. I've asked several times and it's been eight days, but I still haven't heard anything from their customer service. It's frustrating how little they communicate and how unclear they are about everything.
Delayed flight, unhelpful customer service
My recent experience with this airline was a complete nightmare. The flight itself was just okay, nothing special about the economy experience. But what really got me mad was that the flight was a crazy 12 hours late. I had to rush to find a hotel because of the delay. When I tried to get a refund from customer service, it was a total headache. Even though I gave them my booking number and flight number, they kept saying they couldn't find me on that flight and wouldn't pay me back for the hotel. It's just so frustrating that I had to deal with the results of their messed-up service.
Flight change, poor customer service, delayed refund
The airline changed my flight without even telling me, so I had to scramble and book new ones with a different company. Dealing with customer service was a nightmare, they were no help at all. Air Serbia was so difficult about giving me a refund, insisting it would take 30 days. I ended up having to do a chargeback on my credit card to cover the cost of the new flights.
Lost luggage at airport
I had a huge problem with the airline because they lost my luggage when I flew. I tried to complain at the airport, but nothing got fixed. When my luggage finally arrived, half of my stuff was missing! I was so angry because I lost my clothes, perfumes, creams, and even a TV box. I tried to complain about the missing things, but it was really difficult to reach them. When I finally did, they promised to pay me half of what my stuff was worth, but they never did! I even got a lawyer involved, but still no luck. This airline is terrible, and I wouldn't recommend them to my worst enemy. I tried to email them for answers, but they just kept ignoring me even after we had an agreement. They're the worst!
My flight refund
So I had to wait forever for my flight refund, which was super annoying, but after bugging them a bunch, they finally gave it to me. And guess what? They not only refunded the taxi fees but also gave me more money back than I was expecting on the tickets! So yeah, thanks, I appreciate it.
Booked international flights
I booked flights with this airline for my family and me, and let me tell you, it was a total disaster. From beginning to end, everything went wrong. Our layover in Belgrade was a nightmare - my sister got left behind at the airport with no help or communication from the airline. She had to pay for another flight just to catch up with us. It was so frustrating and made us feel totally abandoned. The lack of customer service and care was just shocking. It really makes you wonder, can we even trust this airline?
Flight booking experience
My recent experience booking a flight on a certain airline was really disappointing. I've been a seasoned traveler for over four decades, but this time I encountered one of the worst booking processes ever. I booked tickets for myself and my family to go on a specific route, only to get to the airport and be told we couldn't travel that way. So, we were left stranded, having to find somewhere else to stay and spending a lot of money on new tickets. The airline didn't give us clear information or communicate well, which was super frustrating and unprofessional. Even though we followed all their rules on the website, we ended up in a tough spot because of a surprise change they didn't tell us about. The whole thing was not just annoying, but really disappointing and unreliable. The customer service response was just as bad, with generic responses and no real help to solve our problem. All in all, my experience with this airline was sketchy and made me doubt their reliability and competence.
Lost luggage incident
The airline couldn't find my lost luggage and their customer service is not helping at all. I'm considering taking legal action.
Flight booking confusion
My first experience booking a flight was really frustrating and disappointing. I got an email saying there was a "change affected" but it didn't give me any details on what was actually changing. That left me feeling super confused and annoyed. I had no idea which day or time the change was for, so I couldn't plan anything. And to top it off, there was no way to get in touch with the company for help. I even tried to file a complaint on their website but it wasn't working right. Basically, the total lack of communication and customer service was a huge bummer.
Delayed flight, poor service, lack of compensation
My experience with this airline was just awful. I had to deal with a 6-hour delay and the service was just terrible. They promised to compensate me but I still haven't seen a cent. Needless to say, I will never be flying with them again.
Flight cancellation chaos
I had a really bad experience with an airline recently. I booked a flight to Copenhagen, but it got canceled and I ended up stuck in Belgrade for another night. The airline didn't communicate well or organize anything, so my group was left with no direction or updates. On top of that, our luggage was messed with, making us feel even more frustrated with the airline's lack of care. It's like they prefer causing trouble instead of fixing it. Overall, it was a huge hassle and definitely not a good experience.
Bought a ticket for a flight
I got this ticket for a flight, but then they went and changed the schedule to an earlier time. And guess what? They wouldn't let me switch it to a different flight time! So, I ended up having to cancel. The only thing I got back was the airport taxes. I mean seriously, other airlines would've let me change the flight for free. It's just not fair.
Review with most votes
Positive Experience with Air S
As a client of Air Serbia, I have had a generally positive experience with the company. The booking process is straightforward and easy to navigate on their website. The prices ... Read onBy: Zoie Cronin