Alpha Defense Co. - Overall Rating based on 196 reviews
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Product inquiry
I contacted customer service with a question about a product, and they got back to me right away with a ton of info. They really went the extra mile to help me out and I was super impressed with how well they took care of me.
Armored protection gear
I ordered this really cool armor online, but I'm pretty disappointed. They took my money and all I got was an order number with no way to track my package. I tried to contact customer service, but no one picked up the phone and the chat left me waiting for half an hour before they closed. So frustrating! Hopefully, I'll get my order soon. This might be the last time I visit their site. And once my order arrives, I'm definitely hitting that unsubscribe button.
Tactical gear purchase
I bought some tactical gear from this company and had a question about my order. So, I reached out to their customer service through live chat, and I gotta say, they replied super fast. And not only did they give me the info I needed right away, but they were also really nice about it. It's nice to come across a company that cares about its customers and goes above and beyond to help out. I'll definitely be shopping with them again because of the awesome service.
Black tactical hoodie
I bought a black tactical hoodie last week, but I still haven't received a shipping confirmation or heard back from customer service. Their live chat isn't available, and when you call, it feels like you're talking to a robot. I think I might look for another place to shop after reading some reviews. The hoodie is decent, but it has a bad smell from the packaging. I'm going to give "We the people holsters" a try next time.
Recent problematic order
The customer service for my recent purchase was just terrible. I've had good experiences before, but this time was a nightmare. They didn't communicate, didn't answer my calls, and didn't seem to care about their customers at all. It's really disappointing to see a company I used to rely on mess up like this.
Patch purchase
I recently bought two patches from this company, and I have to say, I was pretty disappointed with how it all went down. I waited for four weeks and heard absolutely nothing about my order being shipped or when it would arrive. I was getting frustrated with the lack of updates, so I decided to shoot them an email to ask about it, but I didn't get any response at all. It really bummed me out to see that they were more interested in pushing new products and sales rather than taking care of existing customers.
Finally, after waiting a month and a half, the patches showed up at my door, but they were not the ones I ordered. I was pretty upset about the whole situation. It's really not cool to be that unorganized and neglectful. I really can't recommend doing business with this company because it's clear they don't care about professionalism or making sure customers are happy.My order never came
I ordered something online and it never arrived! I never even received an email with shipping information. I tried reaching out via email, but they never responded. It's really disappointing and feels like a total rip-off.
Face masks
I bought some face masks, but oops, I messed up on the quantity. I meant to get 5 masks for $8, but I ended up with only 4 masks for $50. Alpha Defense was cool about it, though, they gave me a refund, so that was nice of them. The masks are good quality, but their customer service and communication could be better, if you ask me.
Face shields purchase
I was kinda unsure about ordering those face shields because of some bad things I read about customer service, but I figured I'd go for it. Had some trouble reaching out about my order, but finally got through to someone. Ten days later, my face shields showed up. I'm happy with what I got, just wish the communication had been smoother.
Shorts hats amp face shields
They lost my order to start with, but had no problem taking my payment. Then after a week with no response they said they would have an answer in a moment but 2 days later they admitted to not having the order and then said I would have the order in a week. Now it’s late for Christmas but I can deal with that. Now 2 to 3 more days added to the shipping. Not going to give my money to this company again. I like to shop small business and US businesses but could have had same quality products in time for Christmas with a different company. Disappointed!
Antenna
Worst customer service, will not ship to PO Box but yet they send it to the post office when I called about it they will not add the P.O. Box to the label! Then wanted to change me shipping again to resend it they said they were gonna refund the full balance we shall see
If you have a post office box do not order from this companyAntenna
This is the most pathetic company! I ordered the antenna package for my husband and son. Both of the antennas would not work. I have tried since October 11th to contact the company. I found out I could dispute the payment through PayPal. That process started November 16th. Alpha Defense agreed to refund my money if I shipped the antennas back so I did. I completed the process as stated on their website and paid to have them shipped to the WRONG address! I paid AGAIN to another address and my tracking number says "location has moved." It's not even about the $78 ! It is about what they are representing and poor customer service! They will not answer the phone or emails. They do not have the correct address listed on their website either? Hassle free return they said! What a joke! Make a product that works and we would not have this problem!
Bullet Antenna with face shields
Well I received my bullet in my face shield which I absolutely love and then a months down the road my black bullet antenna, the bottom half term blue. If I wanted the blue one I would’ve ordered one then I contact them and they tell me there’s nothing they can do about it because a month has gone by. Their product change colors after one month that to me is junk. And they wanted to do absolutely nothing about it not a good company in my eyes
Antenna and Neck Gaitors
Ordered on the 24th of March and they shipped via DHL. Expected arrival was 31 march. It is the 5th of April and I still don't have my order. I am literally 700 miles away from their store. The lady over the phone stated if I still have my order in another two days then they will create a replacement order. If I am lucky I will have the stupid antenna by July.
5 face shields
I got all face coverings that I ordered in 7 days. Always taking a chance when I cannot touch the product. They are very thin but long enough to be doubled. In the pictures it did not show their logo but it is in a few places on each one. The reviews I read after the fact but hopefully the company is being honest. Maybe they could send a mass email to all that are waiting orders so they know they are not forgotten.
5 fleece lined face shields
Ordered Dec. 3rd, I started inquiring about the order around the 18th... was told to wait longer 4 times. By the 30th I demanded my money back because I never received them.
Eventually, I was refunded but it took a lot of back and forth communication.12/15 masks and hat
I have shopped through SA 2 times now and both times had issues. The first time they didn't ship what was ordered. They shipped the correct stuff the second time. 12/15 I ordered some masks and hat for christmas. It shipped the same day. DHL shows this hasn't been picked up and doesn't exist on the USPS site. Shipping is non existent. When I do contact the company they tell me about shipping delays. Funny how UPS and FedEx have all got my stuff to me on time. I had a package from Italy arrive in 4 days. So I don't want to hear about shipping delays. The cheapest isn't always the best..
Tactical pens and masks
Package got lost and tracking said delivered. Never saw the package. I didn't expect them to cover it since it is beyond their control once it ships out. I contacted them and explained what happened and asked if I could re-order the items at the same black friday prices for a total of 57 dollars. Basically told me to file a claim with usps (already did) and to see what happens and wouldn't honor the sale prices. I'll take my business somewhere else. And thankfully my Costco Citi card gave me a full refund.
Alpha Defense Bullet Antenna
Bad purchase for my 2020 Jeep Sahara. I now get less than half the radio stations I had with my stock antenna and the ones I can still hear are static. This company is banking on military patronage and pushing a bad product.
Face shields
Do not purchase from Alpha Defense Gear. It’s a bait and switch scheme. Read the other reviews. I was going to give ordering and pricing 5 stars because it was pretty good, this site won’t let me give service and delivery one star. I ordered some face shields well over a month ago. I can’t contact the company to enquirer about my order either. When I do I get a message saying to contact them during their business hours even though it is during their business hours.
Review with most votes
Really badass collections!
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