Zolucky - Overall Rating based on 93 reviews
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Holiday top and pants
I wasn't too sure about ordering this holiday top and pants at first because I didn't know if they'd show up in time for all the Christmas parties. But, I gotta say, they got here early and I got so many compliments on 'em at the parties! They fit pretty well, but I wish the pants were more like leggings. I haven't washed them yet, but the tags say they're good to go in the wash.
Small boots received
I was really disappointed with the boots I got. They were smaller than I thought they'd be, and the shoelaces were cheap. I definitely wasn't happy with what I bought.
Casual clothes purchase
The clothes at Zolucky are amazing! I was so impressed by all the styles and designs they offer, and to top it off, the prices were super reasonable. I usually have a hard time finding my size when I shop online, but everything I ordered fit me perfectly from Zolucky. I usually like trying things on in person, but now I'm totally open to shopping online more often, thanks to Zolucky. Overall, this experience was a winner for me, despite my doubts at first.
Quality clothing items
I was super impressed with the clothes I bought from this company. The prices were really good and fit my budget, but the quality was top-notch. You could tell they really care about their customers because the products were better than I expected. I'm so thankful I found a company like this that puts customer satisfaction first instead of just selling cheap stuff. Thanks for the awesome experience, I really enjoyed shopping with you.
Tee with "I Can Drive Stick" artwork for Halloween
I just bought this cool Tee with "I Can Drive Stick" on it for Halloween from this store, and let me tell ya, I am really happy with how everything went down. My daughter moved to England last year and before she took off, I showed her how to drive a manual transmission. When I saw this Tee, all those memories came rushing back and I just had to have it. It was awesome that the store ships to the UK, so that made it super easy to order. And the price was good too, so all in all, I got a great deal.
Cute and affordable clothes
I really love shopping at this store! I've found a bunch of really cute and trendy clothes here, and the prices totally work with my budget. I mean, I'm not splurging on designer stuff, but I'm not looking for that either. The quality is pretty good for what I'm paying, and I've been super happy with everything I've bought. I even get compliments on my outfits and I love bragging to my friends about where I scored them from!
Tops
I would never order anything from this company again. The worst customer service! Once you have made you're payment, before receiving the merchandise, you will never hear from them again. I was not satisfied with the material that the tops were made out of and requested to send my order(s) back. However, that was the end of the communication. I tried repeatedly to get the company to respond and I never received any response. DON'T BUY FROM THIS COMPANY!
1 pair of shoes and 2 blouses
I bought 3 items directly from their website, and when I tried to return 2 of them, I could start the process for the return and it says they will send me information within 48 hrs as to how to proceed and where to send it. I've never heard back from them. I tried different ways to reach them, via many emails, via their chat support, and via a third party agency, and was never even been contacted not even answering the chat box. Completely awful customer service and not serious nor responsible with their commitment to facilitate returns. The 30 days return window is now over just because they never send me the information as to how or where to return the items, so I'm stuck with them and no refund.
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Customer -support- number +1.8.0.5.4.2.0.3.0.0.8
phone number +1.8.0.5.4.2.0.3.0.0.8
Customer service helpline ...no. +1.8.0.5.4.2.0.3.0.0.8tgjfzg
Customer -support- number +1.8.0.5.4.2.0.3.0.0.8
phone number +1.8.0.5.4.2.0.3.0.0.8
Customer service helpline ...no. +1.8.0.5.4.2.0.3.0.0.8dresses, shirts accessories
I was not unsatisfied with the material, but some pieces didn't look as nice in person. Two of the shirts were a nice material and look. One dress look flattering on.
The rest I wanted to send back I looked briefly for where they where located, wish I would have looked harder , I did not realize they were overseas. I just started the return process and have already run into problems so I guess we will see what happens at least my oder was under $100 A lot of things looked cute, but they didn't provide a very good view of any one produce.2 Shirts, Shoes, bralette
I ordered four items and only one was even remotely like the picture. The shoes were not well made enough to even walk in them. The yellow blouse had a collar, but did not in the picture. The bralette provided no support whatsoever. The one white shirt I bought was nice. That said, you cannot return anything because it needs to be shipped to China and they discourage that and tell you to keep everything and you can get 15% back. It was a waste of money. So, I basically paid $60 for a shirt and threw out the other three items.
I have read many reviews about this company. Most liked what they got, but the few who were unhappy, really didn't like what they received. I'm still debating should I or shouldn't I?
I can't understand how a company can get a 4 or 5 star rating and yet many unhappy people. Makes no sense to me.Dresses
I am waiting to give me the information for returned my order. I send emails and no one is answer back with address or instructions. You can not trust this company
Better use companies that are reliableBought shoes, a dress and a blouse
Their products have good pricing but the US sizing seems to be off. The shoes were too large and the clothing too small. It cost me $45 to return these three items back to China! For that reason, I would never order from this company again.
Advice for Dissatisfied Zolucky Customers
For those customers in the United States:
Report the company to the Better Business Bureau (BBB) and the Federal Trade Commission (FTC). Send them both a letter at the same time. Attach any copies of e-mail or written correspondence. Attached screenshots of any chats. Attach a picture of the box or envelope of the package that shows the return address. Attach any supporting evidence you have to help your complaint.
Hopefully, you will get a response from both entities that is satisfactory. If you are not satisfied with either of their responses, write a letter to your State Attorney General Office. Attach a copy of everything you sent to the BBB and the FTC along with their response to you.
Even if the BBB, FTC or State Attorney General Office cannot give you satisfaction, at least they will have opened a file on this company that might help another potential customer from being scammed in the future.
Based on some of the reviews I've read, this company functions in the same manner as Luna Wigs. Let me tell you about them. They also refuse to give refunds. They sell ... wigs that look nothing like what is on their website. They are located somewhere in China. You might not figure that out until after you have purchased their inferior merchandise. When you ask for a refund, this is what happens. First of all, you can only communicate with them via e-mail. There is no chat box or telephone number. You will go back and forth with someone who might give you one name then they will give you another name later on, but you can tell it is the same person based on their writing style and word usage. They use more than one e-mail address. They might ask you to send them some information as if they are concerned about helping you. You send them what they ask for and it makes no difference because they are pretending to help you knowing that they aren’t going to do a thing for you. They will also tell you that the address on the box or envelope containing your order is not the return address. They will tell you that they have to give you the return address. Good luck getting that because you never will. Why is that even necessary? The return address should already be on the box or envelope. Duh! Since they know they are not going to give you the return address, they will tell you that you can keep the garbage merchandise and they will offer you only 10%-20% of the refund as if they are doing you favor by expecting you to take less than a full refund as well as keep their worthless merchandise. Why would they think that you would be satisfied with only getting a portion of your money? By the way, you will never get a refund in any amount. All you will get is frustrated from dealing with them. They will also tell you that it will cost you more in United States dollars to return the package than the amount of the refund you are requesting. That is a lie! You didn't spend an arm and a leg to have it shipped to you in the USA so why should it cost so much more to return it? That makes no sense, but these are the games they play knowing they aren’t going to give you any money back. They are hoping at some point that you will get tired of playing e-mail tennis with them and just give up.
These scammers are the worst. They sell poor, tacky, ... and just plain cheap merchandise with no intent on giving you a refund of any kind – that’s even if you get the merchandise at all. Either way they take your money and disappear. Good luck to anyone pursuing justice.Womens Clothing
I fell asleep at the wheel and really got taken with this one. Purchased this terribly cheap awful looking clothing that doesn't remotely resemble the pictures. Then they bargain with you about the return. Would you accept 25% refund and keep clothes? No. How about 40%? I paid a large sum to return the clothes to China. Six months later the box came back to me with many stickers in Chinese and pretty crushed. Clothes are now donated. About this site - not sure how all of my one stars create an overall rating of 2?
2 novelty sweatshirts
You would be ZO LUCKY if you ever got your order shipped! Ordered 12/6/22 for holidays. Contacted customer service 12/17/22 for arrival info -waste of time, useless. Decided to wait a little longer. Received email 1 item would be shipped around 1/18/23. Meantime credit card payment was due so I disputed purchase since it never arrived. Received email today that because of dispute, order was cancelled. Meanwhile I get daily emails announcing sales, special deals, etc. Would never order from them again. Also be aware that a "foreign bank" fee will be charged to your account!
2 dresses
HORRIBLE, NEITHER OF THE DRESSES I PURCHASED LOOKED LIKE THE PHOTOS, SCAM SCAM SCAM SCAM ... these products are a very CHEAP semi COPY of what is shown...NOT the fabric they stated at all,feels almost like plastic >>>GROSS!
Shipping them back to China would be over $100 , more than what the items costs ..this company knows exactly what they are doing... catching the trusting consumer in a joke purchase, forcing them to keep the items because the return would cost more.DO NOT WASTE YOUR MONEY BUYING THIS YADDA!clothes
It will take a month to get your order. Then if you have more than 1 item in the order, they will ship one item at a time. So Far from a month since order was made, I received just one item. The quality of the one item is very low quality. I know also, not to expect. Bottom line, the pictures in the website is deceiving. Low quality for low price.
Nice material......takes long time to receive, but sizes are not uniform and returns are expensive......so giving away most of clothes to thrift store received as I got them on sale.
Leggings
Never again...
There advertisements and photographs are beautiful. The leggings I bought for my wife did not resemble the photos, it was poor quality, and stitching was coming undone. For returns customers pay the freight and duties to send the item back to Guangdong, China. My bad for not checking the reviews prior, there is a lot of well deserved bad press about Zolucky
Review with most votes
Review
Scam company, I ordered $200 worth of clothes and had to throw every piece away. I couldn't even give them to the second hand shop because the clothing was that bad. Mismatched ... Read onBy: Ellie Velasquez