Enjoy Travel - Overall Rating based on 21 reviews
Featured Reviews
Reviews (21)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Booking travel, quick response and changes
I really enjoy using this travel service because not only are the prices great, but the customer service is exceptional. Whenever I need to make changes to my booking or have a question outside of regular hours, they always assist me quickly and ensure that everything is taken care of for me.
Car rental booking
I had a really bad experience with Enjoy Travel. I rented a car on their site and they suggested SurPrice (Autoone) Car Rentals at Bologna Airport. But man, my time with SurPrice was a total nightmare. They ended up charging me an extra £79.98 without even asking me first, which basically made all the prices on Enjoy Travel's website useless.
Car hire booking satisfaction
I've rented cars from this company a bunch of times, and every time they've blown me away with their service. The last go-around, I booked a car for a trip to Brisbane, Australia. Sadly, I had to cancel last minute for reasons out of my control, but cancelling was a piece of cake. They made it so easy and stress-free. They quickly got my refund processed, and I was super grateful for their quickness. All in all, my dealings with this company have been great, and I'd totally suggest them to anyone.
Booking issue
I ran into an issue with my booking at first, you know? Didn't receive a confirmation even though I already paid. But I went ahead and gave the phone number on the website a call, and that's when Sonia came to my rescue through chat and email. She was incredibly kind and speedy in her responses. Big thanks to Sonia!
Car rental upgrade process
I had to upgrade my rental car to a bigger one the other day, and it was super easy thanks to the help of one of the staff members. I just talked to her, told her what I needed, and she handled everything from updating the booking to paying the difference. She even said if the price went down later on, we could change the booking again and get a refund for the extra cost. I was really impressed by the great customer service and flexibility.
Reservation change assistance
So, I had to change something with my reservation and I reached out to customer service for help. I got in touch with this lady named Nathalie who was super helpful and really fast. She figured out what was going on, gave me the right info, and fixed everything up right away. I gotta say, I was really impressed with how professional she was and the great service she provided.
Car rental mishap
We booked a car rental from this place, but they gave us the wrong info on where to meet them. Luckily, our hotel transfer people came to the rescue! I want to give a shoutout to Nathalie for hooking us up and fixing the situation. The car eventually showed up at our hotel, all thanks to two laid-back guys who called us first. Crisis avoided, everyone!
Specific request handled through Live Chat
I decided to hit up customer support using the Live Chat feature to deal with a request I had. I gotta say, I was really impressed with the help I got. This lady, Nathalie, was super sweet and on top of things. She totally got what I needed and passed the problem on to the right folks to get it sorted. I liked her friendly vibe and how quickly she handled everything. All in all, my customer support experience was awesome and made me happy with the service I got.
Quick response from customer service
I was so happy with how fast Enjoy Travel's customer service got back to me. Natalia replied to my email super quickly, right after I sent it, and it was such a relief. Waiting around for hours or days for a response to a question or issue can be frustrating, so Natalia's quick reply really made my day. I felt like a really important customer with that kind of promptness. Thank you!
Booking experience
My time at this company wasn't great. Even though Nathalie, my agent, gave me excellent customer service, the whole process was a mess. The booking system was a pain to use and made things way more complicated than they needed to be, which just stressed me out. On top of that, the prices kept changing all the time, and I couldn't figure out why. I didn't like how unclear everything was with the costs, it felt like they were trying to pull one over on me.
Quick and professional live chat assistance
I had a question the other day and decided to use the live chat on their website. A guy named Nathaniel helped me out real quick and was super professional. I gotta say, I was pretty impressed with the customer service. I'm happy my issue got resolved so fast.
Car rental experience
My experience with the car rental company was not good. I chose to rent a car from one company instead of another, only to find out later that they were actually connected to the one I was trying to stay away from. This caused problems with insurance that weren't explained properly when I made the booking. Even though I reached out to customer service for assistance, they didn't take my concerns seriously or address them to my liking. Now, I'm thinking about getting a regulatory agency involved to look into this more. It was overall a letdown, and I wouldn't suggest others to go through the same thing.
Car reservation error
I had a recent experience with customer service because I messed up the time for picking up my car on the website. When I tried to fix it and book again, the car was gone. Luckily, I chatted with Sonia and she was amazing. She not only got me a full refund, including the insurance I purchased, but she also helped me rebook the car. She really knew what she was doing and I was so thankful for her help.
Last-minute flight date change
I had to change my return flight date last minute and had to adjust my rental car drop-off too. I talked to a rep named Srabana, and they were so helpful in getting everything sorted out super fast. They even gave me a refund without me having to request it. I was really impressed with how well they handled the situation and their excellent customer service.
Last minute booking change
I just had to make a last minute change to my booking with Enjoy Travel and I have to say, it was really great. Despite the tough situation that caused the change, the team at Enjoy Travel, especially Nathalie, was super helpful and understanding. Their customer service was amazing and I really liked how quickly they helped me out. On top of the great service, Enjoy Travel also had the best prices around. It's not common to find a company that not only gives great service but also has competitive pricing. I was really impressed with my whole experience and I would definitely recommend Enjoy Travel to anyone who needs help with travel.
Change in rental car pick-up and drop-off times
Nathalie, the representative, was amazing! She was so professional, got things done quickly, and fixed the issue right away. She really went above and beyond to help me out by changing the times for picking up and dropping off my rental car. I was seriously impressed with how great the customer service was and I would totally recommend them.
Double payment issue
This website is a total scam. They ended up charging me twice for my booking, a total of $99.10, and it's been a nightmare trying to get a refund. I've called them multiple times and even tried their chat feature, but I haven't made any progress. It's been really frustrating and I honestly feel like they've just stolen my money. I definitely won't be using their service again and I highly recommend that others avoid this sketchy company.
Reservation date change
I had to switch around my rental reservation dates because my plans changed, but it all worked out because I was able to chat with Sonia from the rental company. She was so helpful and got my voucher updated in no time. Big thanks to Sonia for being so efficient!
Booking mistake
Yeah, so I was trying to book something and I seriously messed up the timings. But then this really awesome person, Srabana, came to the rescue and fixed everything for me. She canceled my booking and I got a full refund. It was pretty awesome!
Support with representative
I had such a good experience with Nathalie, the customer service rep. She was really professional and quick to help me out with my question. Her expertise and efficiency made dealing with the company easy and stress-free. I really appreciate her great service and would definitely suggest her to anyone else who needs help.
Review with most votes
Car rental - scam
We rented a car in Turkey through Enjoy Travel only to find out they had canceled the arrangement without any notification. This left us high and dry in a foreign country. Accor... Read onBy: Dean