Excellent services

First time Ain 2012 ,2014 and 2015 Three times rendered services for different locations Whole family enjoyed lovely stay at every locations Good experience of hospitality ,great hotels accommodation suited us as per pocket , hasel free process Question asked in 2021 Is this service is a trape? I didn't booked after 2015 true due to our own preferences ,no negative point we could observed on any trip One gentleman who have booked trip through Nusa very much angry and sharing views "big cheaters looted my money"I don't know what happened But I had a call to customer service to verify who is right
More then hundred visitors I know who plan their travel trips through Nusa ,how negative experience is being shared on different platforms How both points can be right at same time