NusaTrip - Overall Rating based on 22 reviews
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Ticket change support
I just wanted to let you know how pleased I was with the assistance I received when I had to make changes to my tickets. The folks I spoke with were so friendly and knowledgeable. They were able to assist me even when I had to pay from a different country, which was a huge relief. I was really impressed with how professional and understanding they were. I will definitely be a returning customer in the future!
Flight booking and payment
I found booking my flight on this website to be pretty easy and stress-free. Everything went smoothly without any hiccups from beginning to end. When I got to the airport, my ticket and reservation were all good, which was a weight off my shoulders. All in all, I was happy with how it all turned out using this service.
Hotel booking but bad app service
I discovered NusaTrip after reading reviews on social media that said they had great prices. So, I gave it a shot and sure enough, the prices were low, but man, the service was awful. I reached out to customer service for help, but they couldn't figure things out. I asked for a refund since the e-ticket was supposed to be refundable, but they claimed it wasn't doable. So frustrating!
My booking date got changed
I booked my flight, but when I went to check it, the date was totally wrong! My birthday on my passport got mixed up and almost messed everything up. Luckily, I caught it before it was too late. But besides that scare, booking my trip was super easy and simple.
Account Issue, Lack of Customer Support, Uncertainty of Ticket Confirmation
Recently, I booked 4 tickets on this platform. Just after I finished booking, though, a big issue occurred with my account. It suddenly stopped working and every time I tried to log in, I kept getting error messages. I was pretty frustrated, so I reached out to customer support by sending four messages explaining what was going on. Unfortunately, I didn't get any response back. Not hearing anything from them made me unsure if my tickets were confirmed or not. It's kind of unsettling to think my money was taken without any confirmation.
Booking flights Bali-UK
Dealing with TravelUp was a nightmare, but NusaTrip was fantastic! Their customer service was super quick and really helpful when my flight got canceled. They not only found me a new flight but also added baggage for me. The booking process was a bit confusing with all the terms, but overall it was a great experience!
Affordable prices
I am constantly amazed by how affordable the prices are here. There are no hidden fees or surprises when you check out, unlike some other travel booking sites. It's nice to know that I can trust that the price I see is the price I'll actually pay.
Cheap and Easy Ticket Purchase
I was looking for a ticket from Tokyo to Jakarta on this website and it's actually the cheapest one with really simple payment options. I got lucky because the other websites were no help at all.
Travel booking
NusaTrip is like my best buddy when it comes to booking flights and places to stay. I've been in Asia for more than a decade now, and every time I need to travel, I know I can count on NusaTrip. I've told all my friends and family about this awesome service, especially for anyone heading to this part of the world. NusaTrip is always dependable, easy to use, and gives great prices. It's definitely my number one pick for booking trips around Southeast Asia.
Online travel booking
I've been using this online travel booking platform for years, even before the pandemic. I was worried they might not make it through COVID, but I'm happy to see they're still around. One of the reasons I stick with them is because they have good prices and a 24/7 customer service hotline I can rely on. It's important to me to be able to talk to a real person when I have a problem, and I'm grateful that nusatrip offers that. All in all, I'm happy with the service they provide.
Booking process and customer service
I was super impressed with the service I got from this company. The website was user-friendly and I didn't have any problems making my booking. Right after I booked, I got my itinerary in my email, which was really convenient. The customer support team was awesome too, always getting back to me within a few hours and fixing any problems right away. I didn't have to keep checking up on things since they took care of it all quickly. And when my flight got canceled, they handled my refund request right away without any issues. All in all, I'm really happy with the service I got.
Flight ticket booking
At first, it was kinda nerve-wracking because after I paid for my ticket, I didn't get any updates. I was freaking out, thinking my money was lost! But then I checked my email and saw the e-ticket chilling in there. It would've been better if they sent a confirmation right after payment. Still, the booking process was smooth and simple. Just don't forget to keep an eye on your email!
Online booking experience
The website is really frustrating me. Every time I try to book a flight, the price goes up and my booking gets rejected. I've given it four shots on different days and it's always the same story. When I reached out to customer service, all they said was that they're just an intermediary and the airline decided to jack up the prices. But I'm not buying it, cause this has happened too many times. Their so-called deals are anything but deals.
First-time customer experience
I think the website could be a bit easier to navigate for new customers. However, the customer service team was really helpful and patient when I reached out with questions. They paid close attention to my needs and were responsive.
Misleading Booking
The website messed up and gave us a different flight, which was totally their fault. It was a huge pain trying to talk to them about it. After a lot of back and forth, they finally agreed to give us back some of the money, but not the whole amount, even though they were the ones who made the mistake in the first place.
Flight booking review
I just used this website to book a flight, and I was pretty happy with how it all went down. Booking my flight was easy, the price was fair, and paying was safe and simple. The customer service folks were really nice and answered all my questions quickly. But I wasn't thrilled about how much they charged to change my flight or get a refund - it was way more than what the airline usually charges, which kind of stinks for us travelers.
Easy ticket booking
Booking tickets was super easy, but I was kinda bummed that there weren't many hotel choices and no train tickets available. It'd be awesome if they could give more options for places to stay and ways to get around. It was fast and got the job done, but there's room for improvement with the choices they offer.
Easy booking
I just want to share that I recently booked a flight with this company and it was a breeze! When I had a question, I gave them a call and they picked up right away - I'm talking lightning speed! They really took the time to hear me out and even did some digging to find answers for me. Within an hour, they got back to me with all the info I needed. Their customer service is seriously top-notch. They got everything sorted out smoothly and it was such a relief. I'm super grateful for their awesome assistance, and I highly suggest booking your flights with them.
Safe booking process
The website is pretty good about making sure your payments are safe when you use a credit or debit card. But it can be annoying when the payment link from another company doesn't work right and makes it hard to book your trip. Still, the fact that they keep your payment safe is a big benefit of the site.
Booking platform language limitation
The booking platform was only in Bahasa Indonesia, which limited the audience. The layout was decent and the price was reasonable. However, I never received the e-ticket and had to reach out to customer service for help.
Review with most votes
Excellent services
First time Ain 2012 ,2014 and 2015 Three times rendered services for different locations Whole family enjoyed lovely stay at every locations Good experience of hospitality ,grea... Read onBy: Charles