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AutoShack.com
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38% Would buy here again
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Front Drive shaft 2011 f150
Bought a front drive shaft for 2011 f150, it lasted 15 minutes no joke, i told them i wanted my money refunded, they sent another cheap ... drive shaft but i said i dont want another one, i dont feel it would be reliable since the first one lasted 15 minutes so they keep saying they have to talk to there supervisors and get back to me in 5 minutes but they never call back!!!!!
If you buy any of these cheap junk parts, you will be buying them again from your local parts store and doing the job right the second time and you will not be getting a refund, they will rob you like they did me.Wheel Bearing
DO NOT BUY ANYTHING FROM AUTO SHACK THEY DO NOT HONOR WHEN THEY MESS UP I BOUGHT SOME WHEEL BEARINGS FOR MY CHEVY MALIBU EVERYONE KNOWS THAT IT COMES WITH SENCORS EXCEPT FOR AUTOSHACK THEY SENT ME THE WRONG PARTS THEN TOLD ME I HAD TO TAKE OFF MY WHEEL TO SHOW THEM MY WHEEL BEARINGS I AM NOT A MECHANIC THEN THEY CLOSE MY CASE AND DID NOTHING ABOUT IT I AM SO UPSET I TRUSTED THEM WITH MY MONEY AND I AM STUCK WITH PARTS I DONT NEED I REPEAT DO NOT GO TO AUTO SHACK DO NOT GO TO AUTO SHACK DO NOT GO TO AUTO SHACK
Struts
Terrible, Would never buy from them again. Customer service is trash.
Infuriating
At this point all negative. They ship fast. Even after a reasonable request to stop an accidental double order. Now I have a second set of low quality chinesium parts. That shipping is going eat up half of the return on. Oh customer service line you say. Waste of time just to be told that I'm the one holding the flaming bag of poo. Look up reviews elsewhere. Terrible doesn't even begin to do it justice. If I faced a terminal illness and they were the only company offering a cure, I'd happily pass away based on principal. For bonus laughs check out their glassdoor reviews. It's apparently just as good on the inside.
altenator
I bought a new alternator from Auto Shack and because of the winter weather did not have a chance to install it for 60 days. Did not fit they sent the wrong one. Contacted the company for an exchange for the right one and because it was over 30 days they would not do it. WILL NEVER DO BUSINESS WITH THEM AGAIN. Bad company.
Control arm
I ordered a part for my car, it accidentally went through twice and received one confirmation but was charged twice. They are no help in returning my funds. Please never shop with a dishonest company like Autoshack. Not worth the stress.
June -2020
Do not use Autoshack autp parts USA for parts if you need them for longer then 6 months!
My upper control arm ball joints have failed 7 days after the warranty was up and they would not do anything. All their customer service representative would do is refer me to the warranty policy. I understand i have 7 days past the maturity of the warranty, but the ball joints didn't just fail randomly today, they would have also been bad 7 days ago.
They would not even work out a deal on a replacement part at discounted rate.
I filed a customer service complain with EBAY.
DO NOT USE THIS COMPANY UNLESS YOU NEED TO JUST FLIP A CAR AND HAVE NO CARE ABOUT SAFETY. THESE ARE NOT SECOND, BUT THIRD HAND QUALITY PARTS.
Autoshack, you can find my order number at Ebay: 15-05225-28358
order June 14-2020 ( delivered June 17-2020)
Notice part failed 12-23-2020 ( 67 days )
I will continue to find other ways to leave your company reviews about your true nature so that future customers will not be put at risk like me.
Mike.Radiator
Absolutely the worst company I have ever dealt with. Shipping took 3 days longer than advertised. Had to send the part back, was $35 shipping for a $45 part. Then they claimed it was damaged when it was inspected by UPS before shipping. Then a ridiculous restock fee. This place is a horrible business with rude people. Please trust me do not waste your time or money with this company.
2005 Town and country Control Arm
Had received 5 packages all with faulty shipping methods. IE: holes in boxes, terrible tape job. I received a control arm box with the part missing(nothing in the box) and made a claim with both UPS and autoshack.com. They blamed the 14lb control arm that wasn't in the box on the carrier, agreed to send me a new part but cancelled the order the same day. Customer service is terrible over the phone, you can't understand any of the CSR's that don't seem to speak English fluently, and blame you for being racist. Never use this service! I'm out $100
front shocks & brake pads
Had dings in suspension when hitting bumps & pot holes changed my shocks & problem solved ????????
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Listen to customers with experience
worst experience ever!!!! they sold me the wrong part. they told me it was my fault,to mail it back and they "might"refund all but shipping. shipping is going to cost more than I paid. i strongly suggest NEVER USE THIS SIGHT!!!!