Spotlight: What are our customers saying?
DO NOT BUY ANYTHING FROM AUTO SHACK THEY DO NOT HONOR WHEN THEY MESS UP I BOUGHT SOME WHEEL BEARINGS FOR MY CHEVY MALIBU EVERYONE KNOWS THAT IT COMES WITH SENCORS EXCEPT FOR AUTOSHACK THEY SENT ME ...Read on
Terrible, Would never buy from them again. Customer service is trash.Read on
At this point all negative. They ship fast. Even after a reasonable request to stop an accidental double order. Now I have a second set of low quality chinesium parts. That shipping is going eat up...Read on
I bought a new alternator from Auto Shack and because of the winter weather did not have a chance to install it for 60 days. Did not fit they sent the wrong one. Contacted the company for an exchan...Read on
I ordered a part for my car, it accidentally went through twice and received one confirmation but was charged twice. They are no help in returning my funds. Please never shop with a dishonest compa...Read on
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DO NOT BUY ANYTHING FROM AUTO SHACK THEY DO NOT HONOR WHEN THEY MESS UP I BOUGHT SOME WHEEL BEARINGS FOR MY CHEVY MALIBU EVERYONE KNOWS THAT IT COMES WITH SENCORS EXCEPT FOR AUTOSHACK THEY SENT ME THE WRONG PARTS THEN TOLD ME I HAD TO TAKE OFF MY WHEEL TO SHOW THEM MY WHEEL BEARINGS I AM NOT A MECHANIC THEN THEY CLOSE MY CASE AND DID NOTHING ABOUT IT I AM SO UPSET I TRUSTED THEM WITH MY MONEY AND I AM STUCK WITH PARTS I DONT NEED I REPEAT DO NOT GO TO AUTO SHACK DO NOT GO TO AUTO SHACK DO NOT GO TO AUTO SHACK
They FUCKED UP MY SUV ALSO WITH THOSES HUB BEATING ASSEMBLY KIT..THIS COMPANY IS TRASH AND ME AND MY 12 YEAR OLD COULD HAVE LOST OUR LIVES..THE HUB BEARING CAME APART AND MY SUV SLID
Terrible, Would never buy from them again. Customer service is trash.
worst experience ever!!!! they sold me the wrong part. they told me it was my fault,to mail it back and they "might"refund all but shipping. shipping is going to cost more than I paid. i strongly suggest NEVER USE THIS SIGHT!!!!
At this point all negative. They ship fast. Even after a reasonable request to stop an accidental double order. Now I have a second set of low quality chinesium parts. That shipping is going eat up half of the return on. Oh customer service line you say. Waste of time just to be told that I'm the one holding the flaming bag of poo. Look up reviews elsewhere. Terrible doesn't even begin to do it justice. If I faced a terminal illness and they were the only company offering a cure, I'd happily pass away based on principal. For bonus laughs check out their glassdoor reviews. It's apparently just as good on the inside.
I bought a new alternator from Auto Shack and because of the winter weather did not have a chance to install it for 60 days. Did not fit they sent the wrong one. Contacted the company for an exchange for the right one and because it was over 30 days they would not do it. WILL NEVER DO BUSINESS WITH THEM AGAIN. Bad company.
I ordered a part for my car, it accidentally went through twice and received one confirmation but was charged twice. They are no help in returning my funds. Please never shop with a dishonest company like Autoshack. Not worth the stress.
Do not use Autoshack autp parts USA for parts if you need them for longer then 6 months!
My upper control arm ball joints have failed 7 days after the warranty was up and they would not do anything. All their customer service representative would do is refer me to the warranty policy. I understand i have 7 days past the maturity of the warranty, but the ball joints didn't just fail randomly today, they would have also been bad 7 days ago.
They would not even work out a deal on a replacement part at discounted rate.
I filed a customer service complain with EBAY.
DO NOT USE THIS COMPANY UNLESS YOU NEED TO JUST FLIP A CAR AND HAVE NO CARE ABOUT SAFETY. THESE ARE NOT SECOND, BUT THIRD HAND QUALITY PARTS.
Autoshack, you can find my order number at Ebay: 15-05225-28358
order June 14-2020 ( delivered June 17-2020)
Notice part failed 12-23-2020 ( 67 days )
I will continue to find other ways to leave your company reviews about your true nature so that future customers will not be put at risk like me.
Absolutely the worst company I have ever dealt with. Shipping took 3 days longer than advertised. Had to send the part back, was $35 shipping for a $45 part. Then they claimed it was damaged when it was inspected by UPS before shipping. Then a ridiculous restock fee. This place is a horrible business with rude people. Please trust me do not waste your time or money with this company.
2005 Town and country Control Arm
Had received 5 packages all with faulty shipping methods. IE: holes in boxes, terrible tape job. I received a control arm box with the part missing(nothing in the box) and made a claim with both UPS and autoshack.com. They blamed the 14lb control arm that wasn't in the box on the carrier, agreed to send me a new part but cancelled the order the same day. Customer service is terrible over the phone, you can't understand any of the CSR's that don't seem to speak English fluently, and blame you for being racist. Never use this service! I'm out $100
front shocks & brake pads
Had dings in suspension when hitting bumps & pot holes changed my shocks & problem solved 👍👍
Ford F-150 Window Regulator
I would have given them no stars but this site wouldn’t let me do anything less than a 2. I purchased a window regulator from them for my truck to only find out that the part is faulty and the motor was manufactured in reverse. Knowing this will require me to take more of my time to now remove and the reinstall a new part, I contacted their customer service and informed them of this and advised I would like a full refund, a shipped replacement part, and a shipping label to return this faulty one to them. The “customer service” rep said they could only offer a shipping label and a refund but that I could repurchase the part from them. 🤔 Why would I repurchase from this company if 1) they have poor quality control and 2) they have terrible customer service and can’t right a wrong? Save yourself the headache and DO NOT ORDER FROM THIS COMPANY because you will either get a faulty part and/or have to deal with their anti-customer service reps. Spend a little extra elsewhere and get a quality product and true customer service.